PrimeXBT review.

Overview

TrueBroker is a free broker safety checker, and this page is our review of PrimeXBT, scored 6.1 out of 10 across regulation, fees, platform, support and reviews. Our previous review of this firm scored it 5.2 out of 10. That earlier figure and this one come from different assessments run against the evidence we hold now, not from any change at PrimeXBT itself: fees score high here (9 out of 10) on the strength of the firm’s own published spread and fee tables, while regulation sits low (4.3 out of 10) because only one of the three entities operating under the PrimeXBT name has a licence we could confirm on a public register. Platform (6.5), support (4.8) and reviews (5.8) fill out the rest.

Which entity you actually deal with at PrimeXBT

PrimeXBT is not one company. The firm’s own country versions of the site describe three separate legal entities operating under the same brand: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd in Saint Lucia. The site’s own footer legal notice states that “the contracting entity is determined upon account registration based on the client’s jurisdiction,” which means a client does not choose which of these three companies they sign up with, and that choice decides which licences (if any) apply, which legal documents govern the account, and even which platforms are available. The Legal Documents page we fetched confirms the paperwork differs by entity: the South Africa entity’s terms include a FAIS Disclosure Document and a Conflict of Interest Policy, while the Saint Lucia entity’s terms run to a separate Privacy Policy, an Anti Money Laundering Policy and its own Terms and Conditions Agreement.

The South Africa entity is the one we could confirm on a register. We searched the Financial Sector Conduct Authority‘s register directly and found FSP 45697 held by PRIMEXBT (PTY) LTD, with status Authorized. The El Salvador entity’s two licence numbers, a Comisión Nacional de Activos Digitales Digital Asset Services Provider licence (PSAD-0045) and a Banco Central de Reserva Bitcoin Services Provider licence, are not covered by any register we searched, so we have not checked them; that is a gap in our own directory rather than a finding against the firm. The Saint Lucia entity is a different story: we searched the Saint Lucia Registry of International Business Companies name search directly for “PrimeXBT” and it returned the registry’s own “no matches” result, while a control search for a firm we know is listed there answered correctly. That free search does not publish registration numbers, incorporation dates or status even where a company is listed, since those sit behind a paid account only search, and an IBC registration is a company registration rather than a licence to deal in forex or CFDs in any case.

An earlier review of PrimeXBT described the Saint Lucia entity as holding a licence from the Seychelles Financial Services Authority (Seychelles Financial Services Authority). We searched the Seychelles FSA register directly, across all 648 entries it lists, and found no entity or trade name matching PrimeXBT Trading Services Ltd. The firm’s own current pages do not repeat that Seychelles claim anywhere in their legal disclosures either; they identify the same entity only by its Saint Lucia registration number, 2024-00343.

What we found on the warning lists

We searched 1441 warning list entries mirrored from CySEC, the FCA and the Financial Services Commission of Mauritius, and PrimeXBT does not appear on any of them. Before relying on that clean result we ran a control search on the same registers for a firm known to be listed, so an empty result here means absence rather than a search that simply failed to find anything. One related entry is worth flagging to a reader rather than to the firm: CySEC’s List of Non Approved Domains includes primexbtoptions.com, a domain that trades on the PrimeXBT name. CySEC’s own listing does not name which firm, if any, the domain is impersonating, so this is not a finding that PrimeXBT itself is unauthorised, only a warning that a similarly named domain is not authorised to provide investment services under any Cypriot licence.

The counterparty and account terms behind the marketing

The South Africa entity’s own footer states plainly that “PrimeXBT (PTY) LTD acts as an intermediary between the investor and the market maker, which is the counterparty to the products purchased through PrimeXBT.” The market maker itself is not named. The firm’s negative balance protection terms, as reported by our earlier review, apply per account rather than across a client’s combined balance, and PrimeXBT reserves the right to investigate any negative balance incident before honouring the protection, withholding it where it characterises the loss as misconduct or abuse. Two of the three entities, El Salvador and Saint Lucia, explicitly do not offer or support MetaTrader 5, even though MT5 is advertised as a core platform across every geo version of the site we fetched.

Overview Table

Facts List

• PrimeXBT operates through at least three separate legal entities: South Africa, El Salvador and Saint Lucia, and the client does not choose which one they contract with.
• The Financial Sector Conduct Authority’s register confirms FSP 45697 for PrimeXBT (PTY) LTD, status Authorized.
• Our search of the Saint Lucia company registry’s name search found no match for PrimeXBT Trading Services Ltd, while a control search for a known listed firm returned a result.
• Our search of the Seychelles FSA register found no match for PrimeXBT Trading Services Ltd, a licence claim that comes only from our earlier review.
• PrimeXBT does not appear on any of the 1441 warning list entries we searched, mirrored from CySEC, the FCA and the Financial Services Commission of Mauritius.
• CySEC lists a similarly named domain, primexbtoptions.com, as a non approved domain, without naming which firm it imitates.
• The South Africa entity’s own terms describe it as an intermediary, with an unnamed market maker as the actual counterparty to a client’s trades.
• MetaTrader 5 is advertised site wide as a core platform, but the El Salvador and Saint Lucia entities do not offer or support it.
• The minimum deposit stated on the firm’s own platform page is $1, for MT5 Standard and MT5 Pro accounts.
• Maximum leverage advertised on the firm’s own pages reaches 1:2000, on the MT5 Pro account.

Key Takeaways

The score: 6.1/10, up from 5.2/10

This review scores PrimeXBT 6.1 out of 10, against a previous 5.2. The move reflects this review’s own assessment against current evidence, not any change at the firm. Fees carries the highest mark of any category, 9 out of 10, built on the firm’s own comparison tables showing EUR/USD spreads “from 0” and Bitcoin spreads “from 19” against a stated industry average of 70 on the same page, and on the CFD markets page‘s claim of “0% fees when trading CFDs on Indices, Commodities and Forex”. Regulation sits at the other end, 4.3 out of 10, because the one licence we could confirm on a public register covers a single entity in a group that operates under at least three, one other jurisdictional claim did not show up on the register named for it, and two more were not checked against any register at all. Support and reviews land in the middle, 4.8 and 5.8, reflecting no register or independent-review evidence behind either score.

What the registers actually show for PrimeXBT

The FSCA register confirms FSP 45697 held by PRIMEXBT (PTY) LTD, status Authorized. That is the South African entity, described on the firm’s own pages as an intermediary between the investor and an unnamed market maker who is “the counterparty to the products purchased through PrimeXBT”. It is the only licence claim in this review that a public register confirmed.

The Seychelles FSA register did not return an entity or trade name matching “PrimeXBT Trading Services Ltd” among its 648 entries, a search run against a working control so an empty result means absence rather than a broken search. The Saint Lucia Registry of International Business Companies name search likewise returned no match for “PrimeXBT Trading Services Ltd” against a control search that did answer for another firm; that registry’s free search does not publish registration numbers, incorporation dates or status behind its no-match page, and in any case an IBC registration there is a company registration, not a licence to deal in forex or CFDs. The El Salvador Bitcoin Services Provider licence and Digital Asset Services Provider licence claimed for PrimeXBT Trading Services, S.A. de C.V., and the South African company registration number 2013/099697/07, are figures we hold no register for and have not checked; that is a gap in what we could verify, not a finding against the firm.

Three entities, one brand

PrimeXBT’s own footer text states: “Some products and services may not be available in your jurisdiction. The contracting entity is determined upon account registration based on the client’s jurisdiction.” A client signing up does not choose which of the South African, El Salvadoran or Saint Lucian entity takes them on, and the choice is not cosmetic. The firm’s own pages state plainly that “PrimeXBT Trading Services, S.A. de C.V. does not offer or support MetaTrader 5 services” and that “PrimeXBT Trading Services Ltd does not offer or support Metatrader 5 services”, even though MetaTrader 5 is advertised as a core platform across every geo version of the site we fetched. A client onboarded through the El Salvador or Saint Lucia entity cannot use the platform the marketing pages push hardest.

Fee pages that disagree with each other

The MT5 platform page tells a reader to expect “Zero commissions” on MT5, while the account-types comparison table on the same site states MT5 charges a “Taker fee from 0.015%” and “Maker fee 0.01%” on crypto instruments. Separately, the Fees & Conditions page gives the crypto futures taker fee as starting “from 0.02%”, while the account comparison table for the same PXTrader 2.0 product gives it as “from 0.015%”. Marketing copy repeated across pages advertises spreads “from 0.1 pips”, but the account-types page states PXTrader 2.0’s own spreads run “from 0.2 pip”, with the 0.1 figure reserved for the separate MT5 Pro tier. A reader pricing out the true cost of a trade cannot get a single consistent number from the firm’s own pages.

Negative balance protection has conditions attached

PrimeXBT’s Negative Balance Protection page says a client will never owe more than their deposit, but its terms and conditions reserve the right to use a client’s funds in any other wallet or account to cover a negative balance, and to reject withdrawals and deduct profits where the firm suspects abuse of the protection. Any bonus in the account is written off first before the protection applies.

The site also advertises “Zero stop-out” as a named feature on the MT5 ZeroStop and MT5 Pro tiers, but the standard PXTrader 2.0 and MT5 accounts carry a 40% stop-out level instead; which protection a client gets against forced liquidation depends on the account tier, not a single firm-wide policy.

The warning-list check and a lookalike domain

We searched 1,441 warning-list entries mirrored from the CySEC, FCA and FSC Mauritius lists, and PrimeXBT appears on none of them. That check does not cover every regulator worldwide, only the lists mirrored here, but it is a clean result across all three. One near-identical domain, primexbtoptions.com, is listed by CySEC on its List of Non-Approved Domains as unauthorised to provide investment services under any Cypriot licence; CySEC does not name which firm it imitates, so this is a warning about a lookalike a searcher could stumble onto, not a mark against PrimeXBT itself.

Licenses & Regulation

PrimeXBT operates through at least three separate legal entities, and which one signs up a client is decided by the firm, not the client. The firm’s own footer text on multiple country versions of the site states plainly: “Some products and services may not be available in your jurisdiction. The contracting entity is determined upon account registration based on the client’s jurisdiction.” The three entities are PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd in Saint Lucia. Each carries a different regulatory story, and we checked what we could against public registers rather than taking the site’s word for it.

What the registers actually show for PrimeXBT

The South African entity is the one claim we could confirm directly: the FSCA register lists FSP 45697 as held by PRIMEXBT (PTY) LTD, with status Authorized. That much checks out. The firm’s site elsewhere shows the number as “456971” in the heading of an Arabic-language version of its Regulation & Licensing page, while the body of that page gives “45697”, a one-digit mismatch in the exact figure a reader would use to look the firm up on the FSCA register themselves.

The Saint Lucia entity does not fare as well. PrimeXBT’s own country versions of the site give PrimeXBT Trading Services Ltd a Saint Lucia registration number, 2024-00343, and describe it only as an incorporated company, not a licensed one, for MetaTrader 5 purposes. We searched the Saint Lucia Registry of International Business Companies name search for “PrimeXBT” and got the registry’s “no matches” page; a control search for a firm known to be listed there returned a result, so the search itself works and the absence is real. Note that this free search does not surface registration numbers, incorporation dates or status even for companies that do appear, since that detail sits behind a paid account-only search, so this does not rule out the company existing under a number we could not check by name. What it does mean is that the registration number PrimeXBT publishes could not be verified against the public name search, and in any case a Saint Lucia IBC registration is a company registration, not a licence to deal in forex or CFDs.

An earlier review of this firm, which we are restating rather than confirming firsthand, described PrimeXBT Trading Services Ltd as holding a licence from the Seychelles Financial Services Authority (FSA). We searched the Seychelles FSA register, 648 entries across its capital-markets, collective-investment-scheme, fiduciary, sandbox, trade-zone and insurance categories, and found no entity or trade name matching PrimeXBT Trading Services Ltd. We ran a control search against a firm known to be on that register before treating the empty result as meaningful. Nothing in PrimeXBT’s own current pages claims Seychelles regulation for this entity either; the firm’s own country versions of the site describe it only as Saint Lucia-incorporated. The Seychelles claim, in other words, appears to rest on an earlier source that does not match either the public register or the firm’s current self-description.

The El Salvador entity, PrimeXBT Trading Services, S.A. de C.V., is described on the firm’s own pages as holding a Digital Asset Services Provider licence (PSAD-0045) from the Comisión Nacional de Activos Digitales and a Bitcoin Services Provider licence from the Banco Central de Reserva (reference 66d10393e8a00a3181b8e457). We hold no register entry for either of these authorities, so neither number has been checked; that is a gap in what we could verify, not a finding against the firm.

What jurisdiction does to a PrimeXBT account

Because the contracting entity is assigned by jurisdiction rather than chosen, it decides more than which regulator, if any, applies. The firm’s own footer text states that “PrimeXBT Trading Services, S.A. de C.V. does not offer or support MetaTrader 5 services” and that “PrimeXBT Trading Services Ltd does not offer or support Metatrader 5 services”, even though MetaTrader 5 is advertised as a core platform across the site. A client routed to the El Salvador or Saint Lucia entity loses access to a platform the marketing pages promote to everyone. The South African entity’s own footer also discloses that “PrimeXBT (PTY) LTD acts as an intermediary between the investor and the market maker, which is the counterparty to the products purchased through PrimeXBT” without naming that market maker, so the party actually taking the other side of a South African client’s trade is not identified.

The legal documents a client is bound by also differ by entity: the South Africa entity’s set includes a FAIS Disclosure Document, a PAIA & Privacy Policy and a Conflict of Interest Policy, while the Saint Lucia entity’s set includes a separate Privacy Policy, an Anti-Money Laundering Policy and its own “Terms and Conditions (Agreement) C.R.” The protections and obligations attached to a PrimeXBT account are not one fixed thing; they follow the entity, and the entity follows the client’s location at signup, not their choice.

On residency, PrimeXBT’s own EEA/UK-targeted pages state: “The content of this website is not intended for residents of the European Economic Area or the United Kingdom. We do not solicit clients residing in the above regions and only accept clients that register at their own initiative.” The same pages carry a full English-language, UK-targeted version of the marketing site alongside that disclaimer.

The warning-list search

We searched 1,441 warning-list entries mirrored from CySEC, the FCA and the FSC Mauritius, and PrimeXBT appears on none of them. One lookalike surfaced in that same search: CySEC’s List of Non-Approved Domains names primexbtoptions.com as a website not authorised to provide investment services under any Cypriot licence. CySEC does not identify which firm, if any, that domain is impersonating, and it is not the firm under review here; a reader searching for PrimeXBT should be aware a similarly-named site sits on a regulator’s unauthorised list, but that listing says nothing about PrimeXBT Trading Services Ltd, PrimeXBT (PTY) LTD or the El Salvador entity.

Why this score moved

Our previous review of this firm scored 5.2 out of 10; this one scores 6.1. That is our assessment changing, not the firm, since both the criteria we scored against and the evidence behind them changed between reviews. Regulation itself scores 4.3 here, the weakest of the criteria we assessed, on the strength of what the registers actually returned: one entity confirmed on the FSCA register, one entity not found on the Saint Lucia registry search under the name PrimeXBT publishes, and a Seychelles FSA claim from an earlier review that neither the register nor PrimeXBT’s own current pages support.

How to Trade

PrimeXBT offers CFDs on forex, commodities, indices and shares alongside crypto instruments in two different forms: crypto CFDs and separately listed crypto futures. The firm’s own marketing pages count 95+ forex CFDs including EUR/USD, 40+ crypto CFDs including BTC and ETH, and 200+ crypto futures or perpetual contracts on BTC, ETH, SOL and others, plus CFDs on metals and energy commodities and on stock indices such as the S&P 500, Nasdaq and FTSE.

Two platforms carry most of that range. PXTrader 2.0 is PrimeXBT’s own browser based platform, described on the firm’s pages as combining CFDs on forex, indices, commodities and shares with crypto futures in a single account, with DXtrade used for charting on web and TradingView on mobile. MetaTrader 5 is offered as a third party platform for the CFD and forex side, with a separate MT5 Pro account that the account types page advertises at spreads as low as 0.1 pips, leverage up to 2000x and a 0% stop out level. There is also a branded PrimeXBT mobile app for Android and iOS.

Which entity signs you up decides what PrimeXBT you actually get

PrimeXBT trades through at least three separate legal entities: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd, registered in Saint Lucia under registration number 2024 00343. The firm’s own footer text states plainly that “the contracting entity is determined upon account registration based on the client’s jurisdiction,” so a client does not choose, and is not told in advance, which of the three they will end up bound to. That choice has real consequences for the one platform advertised across every page of the site: the El Salvador and Saint Lucia entities both carry the explicit disclosure “does not offer or support MetaTrader 5 services.” A client onboarded under either of those two entities cannot use MT5 no matter how prominently the platform is marketed elsewhere on the same site.

The South Africa entity’s own pages describe it as an intermediary, not a counterparty: “PrimeXBT (PTY) LTD acts as an intermediary between the investor and the market maker, which is the counterparty to the products purchased through PrimeXBT.” The party actually taking the other side of a client’s trade is an unnamed market maker, not the entity the client contracts with.

Account tiers and what changes leverage, stop outs and cost

PrimeXBT’s account comparison table lists MT5 Standard from a $1 deposit with leverage up to 1:1000, MT5 Pro at the same $1 minimum with leverage up to 1:2000, an MT5 ZeroStop tier and an MT5 Swap Free tier pitched at clients with religious requirements around interest, plus PXTrader 2.0 itself with adjustable leverage up to 1000x. Stop out, the maintenance margin level at which a position is forcibly closed, sits at 40% on standard PXTrader 2.0 and MT5 accounts but at 0% on the MT5 ZeroStop and MT5 Pro tiers, according to the firm’s account types page. Which protection a client gets against forced liquidation depends on the tier chosen, not a single policy that applies across the firm.

Overnight positions carry a swap charge on forex CFDs, calculated by the firm’s own fees page as 0.0011% multiplied by the asset price and the position size, charged every 24 hours at 22:00 UTC, with triple swap applied on Wednesdays to account for the weekend. The page gives a worked example of 1.188 USD in swap on a 100,000 EUR/USD position. Open crypto futures positions instead carry a funding rate charged every 8 hours rather than a daily swap.

Fee figures that do not agree with each other

The firm’s own pages give conflicting numbers for the cost of the same product. The MT5 platform page advertises “Zero commissions,” while the account types comparison table on the same site states MT5 carries a “Taker fee from 0.015%” and “Maker fee 0.01%.” Crypto futures taker fees are given as “from 0.02%” on the fees and conditions page but “from 0.015%” on the account comparison table for the same PXTrader 2.0 product. The same comparison table also labels PXTrader 2.0’s tradable instruments as forex, crypto, commodities, indices and shares, and MT5’s as crypto perpetuals only, the reverse of how the two platforms are described everywhere else on the site, where MT5 is the CFD and forex platform and PXTrader 2.0 is the one that also carries crypto futures. A client using that one table to compare platforms would come away with the opposite understanding of what each one actually supports. Marketing pages separately advertise CFD spreads “from 0.1 pips,” but the account types page gives PXTrader 2.0 spreads as “from 0.2 pip,” reserving 0.1 pips for the separate MT5 Pro tier.

Negative balance protection has conditions attached

PrimeXBT’s Negative Balance Protection page promises that a client will never owe more than their deposit, but its terms and conditions let the firm cover a negative balance from the client’s other wallets or accounts (clause 8.9) and reject withdrawals or deduct profits where it suspects abuse of the protection (clause 8.12). The Negative Balance Protection section below sets out both.

Who cannot trade here

PrimeXBT’s own footer text excludes residents of the USA, Canada, Iran, North Korea, Russia and other jurisdictions it calls Restricted Jurisdictions under its terms. Separately, the firm states that its content “is not intended for residents of the European Economic Area or the United Kingdom” and that it does “not solicit clients residing in the above regions and only accept clients that register at their own initiative,” meaning any EEA or UK client is onboarded on a reverse solicitation basis rather than as a directly marketed customer.

Account Types

PrimeXBT sells access through a set of named account tiers rather than one flat product, and the tiers split across two platforms, PXTrader 2.0 and MetaTrader 5. The account-types comparison table on the firm’s own site lists PXTrader 2.0 and MT5 side by side.

What PrimeXBT’s account tiers actually offer

• MT5 ZeroStop: 200+ CFD and forex instruments, leverage advertised up to 1000x, a 0% stop-out level, and up to 5% cashback.
• PXTrader 2.0: the firm’s own web platform, covering 250+ CFD and forex instruments plus 200+ crypto futures instruments in one account, adjustable leverage up to 1000x, and up to 10% cashback plus a trading bonus.
• MT5 Pro: the account-types page advertises spreads “as low as 0.1 pips,” leverage up to 2000x, and a 0% stop-out level; it is listed as swap-free.
• MT5 Standard, per the MT5 platform page: deposit from $1, bonuses and 5% cashback, and leverage up to 1:1000.

The firm’s own account comparison table states MT5 charges a “Taker fee from 0.015%” and “Maker fee 0.01%” on crypto instruments, while the separate MT5 platform page advertises “Zero commissions” for MT5. Both pages are PrimeXBT’s own, and they say opposite things about whether MT5 trading carries a commission; we can’t tell a reader which figure holds.

The same comparison table also runs into a second contradiction: it labels PXTrader 2.0’s tradable instruments as forex, crypto, commodities, indices and shares, while listing MT5’s instruments as crypto perpetuals only. Every other page in this evidence set describes it the other way around, MT5 as the CFD and forex platform, PXTrader 2.0 as the one that also covers crypto futures. Whichever version is correct, the firm’s own account page doesn’t match the rest of the site.

Stop-out and margin terms differ by tier

The account comparison table gives a 40% maintenance-margin stop-out level on standard PXTrader 2.0 and MT5 accounts, against 0% on the MT5 ZeroStop and MT5 Pro tiers. “Zero stop-out” is marketed as a named feature across every country version of the site we checked, but none of the pages in this evidence set spell out what mechanism replaces a stop-out on those tiers, so what actually happens to a heavily losing position on those accounts isn’t something we can report from what we hold.

Which entity opens your account, and why it matters for account access

PrimeXBT operates through at least three separate legal entities, PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd in Saint Lucia. The site’s own footer legal notice states: “Some products and services may not be available in your jurisdiction. The contracting entity is determined upon account registration based on the client’s jurisdiction.” The same footer states plainly that “PrimeXBT Trading Services, S.A. de C.V. does not offer or support MetaTrader 5 services” and “PrimeXBT Trading Services Ltd does not offer or support Metatrader 5 services.” So two of the three entities that might onboard a given client cannot provide the MT5 accounts described above at all, and which entity a person ends up contracting with, and therefore which of these account tiers is actually reachable, is decided by PrimeXBT based on jurisdiction rather than chosen by the client.

Fees layered on top of the account itself

Beyond the per-platform commissions above, PrimeXBT’s fees page for crypto futures states an overnight swap example of 0.0011% x Asset Price x Amount, worked out as 1.188 USD for a 100,000 EUR/USD position, charged every 24 hours at 22:00 UTC, with triple swap charged on Wednesdays to cover the weekend. Crypto futures funding, separately, is charged every 8 hours on all open positions. The same fees page states crypto futures taker fees start “from 0.02%,” while the account comparison table gives the taker floor for the same PXTrader 2.0 crypto futures product as “from 0.015%,” another instance of the firm’s own pages not agreeing on the number.

This review scores PrimeXBT’s account and fee structure 9 out of 10 on fees and 6.5 on platform, against an overall 6.1, up from 5.2 in our last pass on this broker. That movement is our assessment being restated against current evidence, not a change in the firm; the pages we fetched this time show genuinely competitive headline pricing, low spreads and stop-out floors of 0% on the higher tiers, against fee, instrument and commission figures that contradict each other across the firm’s own pages depending on which one a reader lands on.

Negative Balance Protection

PrimeXBT advertises negative balance protection and “zero stop-out” as named features across its marketing pages. We read its Negative Balance Protection page and its terms and conditions directly, and the page and the terms do not describe the same protection.

What PrimeXBT’s negative balance protection actually covers

The Negative Balance Protection page says a client will never owe more than they deposit, that positions are closed automatically if margin drops below required levels, and that PrimeXBT absorbs any negative balance. Its answers add two mechanics: any bonus in the account is written off first to compensate the balance, with the protection covering what is left, and the protection is applied at regular intervals across all accounts, usually within minutes but in some cases taking up to an hour.

The terms and conditions of Prime XBT Trading Services Ltd, the Saint Lucia company, add three qualifications the page does not mention. Clause 8.9 reserves the right to use a client’s funds from any other wallet or account to cover a negative balance on a trading account. Clause 8.12 allows the firm to reject a withdrawal, and to deduct profits, where it suspects a client of trying to abuse the negative balance protection policy. Clause 7.14.2 makes the client solely responsible for any negative balance that follows an unsettled or invalid deposit, repayable on demand.

Stop-out levels depend on which account a client opens

The account comparison table we read shows the stop-out level, the maintenance margin point at which open positions get force-closed, is not a single firm-wide policy. On the standard PXTrader 2.0 account and the standard MT5 account, the stop-out level is 40%. On the MT5 ZeroStop and MT5 Pro tiers, the same table lists it as 0%, marketed as “0% stop out available” and “0% stop out level” respectively. So whether a client’s positions get closed out early to protect the account, or run all the way to the account’s actual capacity to absorb losses, turns on which of several similarly-named account tiers they signed up for, not a policy that applies across the firm.

None of the pages in this set describe what actually happens on an account marketed with 0% stop-out once losses reach the account balance: whether the account still closes positions at some point before it goes negative, or relies entirely on the negative balance protection terms above to reverse the deficit afterward. The pages advertise the feature by name and pair it with negative balance protection as a selling point, but they do not set out the mechanics that would tell a client what actually happens as a losing position gets close to the money in the account.

Leverage and swap costs that widen the exposure

The account pages we read advertise leverage up to 1000x on the MT5 ZeroStop and PXTrader 2.0 accounts and up to 2000x on MT5 Pro, all adjustable. Separately, the firm’s fees page sets out an overnight swap charge on forex CFD positions of 0.0011% of asset price times position size, applied every 24 hours at 22:00 UTC, with triple swap charged on Wednesdays to account for the weekend, plus a crypto futures funding rate charged every eight hours on open positions. Those are recurring charges against the account balance rather than loss-limit mechanics, but they reduce the margin cushion a leveraged position has left before it reaches whatever stop-out or negative-balance rules apply to it.

A protection that is easy to advertise and hard to check

Negative balance protection and zero stop-out both read as reassurance on the page a prospective client sees first. Read against the terms, the protection is offset first against any bonus and, under clause 8.9, against the client’s other wallets and accounts, it can be withheld where PrimeXBT suspects abuse, and on the accounts where stop-out is marketed as absent the pages do not document what actually triggers a close out instead. A client choosing between account tiers on leverage and spreads alone would not see any of that from the account comparison table itself.

Trading Instruments

PrimeXBT advertises six broad asset classes across its geo-targeted marketing pages: forex, cryptocurrencies (as both CFDs and spot purchases), crypto futures, commodities, indices and shares. The firm’s own root and about pages give the same figures across markets: “95+ Forex CFDs like EUR/USD,” “40+ crypto CFDs, incl. BTC & ETH,” 200+ crypto futures / perpetual contracts on BTC, ETH, SOL and more, plus CFDs on metals and energy, on stock indices such as the S&P 500, Nasdaq and FTSE, and on individual shares including Google, Meta and Tesla. Separately from the CFD and futures products, the site also offers spot crypto purchases with a card, described on the Australia-geo markets page as the ability to buy crypto outright with Visa or Mastercard.

Two platforms, two different asset lists

What a client can actually trade depends on which of PrimeXBT’s two platforms they use, and the firm’s own pages do not agree on how the split works. The general platform pages describe PXTrader 2.0 as the house platform combining both crypto futures and global CFDs & Forex markets from a single… platform, with MetaTrader 5 offered alongside it for CFD and forex trading. But the account-types comparison table we read on the UAE-geo accounts page reverses this: it lists PXTrader 2.0’s instruments as “Forex, Crypto, Commodities, Indices, Shares” while listing MT5’s instruments as crypto perpetuals only, the opposite of how MT5 is described everywhere else on the site as the CFD/forex platform. A reader relying on that specific table would come away believing the two platforms cover the opposite asset classes from what the rest of the site says.

Which entity signs up the client decides what PrimeXBT will let them trade

The instrument list also depends on which legal entity ends up contracting with the client, and the client does not choose that entity. PrimeXBT’s own footer disclosures, repeated across the Japan, Australia and UK country versions of the site, state that “some products and services may not be available in your jurisdiction. The contracting entity is determined upon account registration based on the client’s jurisdiction.” Three entities appear in the evidence: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd, registered in Saint Lucia under Reg. No. 2024-00343. The same footer text states plainly, for both the El Salvador and Saint Lucia entities, that they do “not offer or support MetaTrader 5 services,” even though MT5 is marketed as one of three core platforms on every geo version of the site we read. A client onboarded under either of those two entities cannot reach the MT5 asset list at all, regardless of what the platforms page in front of them advertises.

Crypto is split three ways

Within the crypto asset class alone, PrimeXBT separates three distinct products with different mechanics: crypto CFDs (40+, per the firm’s own count), crypto futures/perpetual contracts (200+), and outright spot purchases via card. The account comparison table on the UAE-geo accounts page prices MT5’s crypto instruments with a “Maker fee” of 0.01% and a “Taker fee from 0.015%,” while the same page’s MT5 platform description elsewhere on the site advertises “Zero commissions.” The fees and conditions page for the Australia geo, in turn, gives the crypto futures taker fee as “starting from 0.02%,” a different floor than the 0.015% quoted in the account comparison table for what is described as the same PXTrader 2.0 product. None of these figures reconcile into one number a prospective client could use to price a crypto futures trade before opening an account.

Advertised spread floors versus the account a client actually opens

The marketing comparison table on the Japan-geo root page sets PrimeXBT’s spreads against a stated industry average across five instruments: EUR/USD “from 0,” gold “from 0.17” against an average of 0.45, Bitcoin “from 19” against an average of 70, the US500 “from 0.4,” and the Nasdaq “from 0.8.” Reaching the tightest of these advertised figures is not automatic on every account: PrimeXBT’s own account types page describes PXTrader 2.0 spreads as “from 0.2 pip,” with spreads “as low as 0.1 pips” reserved for the separate MT5 Pro tier. A client who opens the flagship PXTrader 2.0 account rather than MT5 Pro is trading a wider spread floor than the headline marketing figure implies.

Stop-out protection is not the same across every asset account

“Zero stop-out” and negative balance protection are both marketed as account features on PrimeXBT’s about pages, but the level applied differs by account tier: the UK-geo account comparison table gives a 40% maintenance margin stop-out level on the standard PXTrader 2.0 and MT5 accounts, against a 0% stop-out level on the MT5 ZeroStop and MT5 Pro tiers. Which protection a client’s position carries against forced liquidation is therefore a function of which account they picked when they registered, not a single policy that applies across the asset range.

Education & Analysis

PrimeXBT runs two platforms of its own alongside a third-party one, and the firm’s own pages disagree with each other often enough that pinning down what a given account actually gets is harder than it should be.

PXTrader 2.0 and the PrimeXBT App

PXTrader 2.0 is described on the firm’s root page as PrimeXBT’s own web-based platform, built to “trade both crypto futures and global CFDs & Forex markets from a single award winning platform”. The Australia-geo platforms page adds that it combines TradFi instruments (CFDs, Forex, Indices, Commodities, Shares) and crypto futures in one account, accessible directly from the browser, with DXtrade integration for charting on web and TradingView on mobile. Alongside it, the firm publishes its own PrimeXBT App for Android and iOS.

MetaTrader 5, and which entity actually offers it

MetaTrader 5 is the third platform, advertised prominently across every geo version of the site the firm publishes, with versions for Windows, Mac, Android, iOS and an MT5 WebTrader. But the site’s own footer legal text narrows that promise: PrimeXBT Trading Services, S.A. de C.V. (the El Salvador entity) carries a footer statement that it “does not offer or support MetaTrader 5 services,” and PrimeXBT Trading Services Ltd (the Saint Lucia entity) carries its own footer statement that it “does not offer or support Metatrader 5 services.” The same footer text states that “the contracting entity is determined upon account registration based on the client’s jurisdiction” and that “some products and services may not be available in your jurisdiction.” Put together, a client does not choose which of the three entities signs them up, and two of those three entities cannot give that client MT5 at all, a fact that sits in the legal footer rather than on the platform marketing pages themselves.

Where PrimeXBT’s own pages contradict each other on MT5

The MT5 platform page advertises “Zero commissions” for the platform. The account-types comparison table on a separate page states a Taker fee “from 0.015%” and a Maker fee of “0.01%” for the same MT5 crypto product. Those two firm pages cannot both be right, and nothing in the evidence resolves which one describes the actual cost of trading MT5.

The same comparison table also inverts the instrument split described elsewhere on the site: it lists PXTrader 2.0 as covering “Forex, Crypto, Commodities, Indices, Shares” and MT5 as limited to “Crypto perpetuals,” the reverse of how the platforms are described on the platforms page, where MT5 is the CFD/Forex venue and PXTrader 2.0 is the one that also carries crypto futures.

Account tiers built on the same platforms

Within MT5, the firm lists several named tiers on its platform page: MT5 Standard (deposit from $1, leverage up to 1:1000, “bonuses and 5% cashback”), MT5 Pro (deposit from $1, “ultra-low spreads,” leverage up to 1:2000, 5% cashback), MT5 ZeroStop (0% stop out available, up to 5% cashback, swap-free), and MT5 Swap-Free, described as having the same trading conditions as Standard Account and pitched as “Ideal for islamic traders with religious requirements.” The account comparison table gives the stop-out level as 40% maintenance margin on standard PXTrader 2.0 and MT5 accounts, dropping to 0% only on the MT5 ZeroStop and MT5 Pro tiers, so the forced-liquidation threshold a client gets depends on which tier they open, not a single house-wide policy.

Marketed spreads versus what the account page states

Marketing taglines repeated across pages advertise CFD spreads “from 0.1 pips.” The account-types page itself states PXTrader 2.0 spreads run “from 0.2 pip,” reserving “as low as 0.1 pips” for the separate MT5 Pro tier. Read against each other, the headline spread figure used in marketing is not the one available on the flagship PXTrader 2.0 account.

No charting tool of PrimeXBT’s own beyond these three

Across the pages we hold, the only charting or analysis capability named is the TradingView integration cited for PXTrader 2.0’s mobile charting and MT5’s own built-in charting package. We hold no page describing a proprietary charting suite, custom indicator library, or standalone analysis tool beyond what TradingView and MetaTrader 5 already provide, and nothing in the evidence claims one exists.

Special Offers

PrimeXBT markets cashback and a task-based bonus programme through its own account pages rather than through anything explicitly labelled a promotions page in the evidence we fetched. The figures below come from the account comparison tables and platform pages we read directly, in the UAE and UK geo versions of the site.

Cashback and bonuses across PrimeXBT’s account tiers

The account-types comparison table lists “Up to 5% Cashback” as a feature of the MT5 ZeroStop account and “Up to 10% Cashback, Trading bonus” as a feature of PXTrader 2.0, PrimeXBT’s own platform. The separate MT5 platform page repeats a 5% cashback figure for both the MT5 Standard account, which it describes as open from a $1 deposit with “bonuses and 5% cashback”, and the MT5 Pro tier, described as carrying “ultra-low spreads” and “5% cashback” against the same $1 minimum. None of the pages we fetched set out how long a cashback credit takes to post. The pages state the headline percentage and stop there.

PrimeXBT’s task-based reward programme

PrimeXBT’s root marketing page runs a section headed “Complete simple tasks and earn rewards”, built around volume-trading tasks rather than deposit-matching bonuses. Two tasks in that section offer a $1,000 bonus each: one requires a client to “Trade Forex, CFD up to $90,000,000”, the other to “Trade Crypto up to $30,000,000”. Both figures are quoted directly from that page. Trading tens of millions of dollars in notional volume is not a threshold most retail accounts will reach, so a reward framed as a simple task in the page’s own heading in fact sits behind a volume requirement that only a small slice of clients could clear.

What isn’t on the pages we fetched

None of the pages we fetched, the account tables, the platform pages or the Australian home page carrying the two volume linked bonus tasks, sets out wagering requirements, expiry dates, minimum deposit tiers for cashback eligibility, or whether the bonus programme is geo restricted the way MetaTrader 5 access is restricted for PrimeXBT’s El Salvador and Saint Lucia entities. Each task carries a “T&C Apply” link to separate bonus terms, which we did not read, so we cannot describe the small print behind these offers.

Negative balance protection is advertised alongside these account perks as a further selling point, though it is a loss limiting guarantee rather than a discount or credit. The firm’s Negative Balance Protection page says any bonus in the account is written off first to compensate a negative balance, so a bonus earned through these offers is the first thing a losing account gives up before the protection itself applies.

Opening an Account

PrimeXBT does not let a prospective client pick which company they sign up with. The firm’s own footer notice states: “Some products and services may not be available in your jurisdiction. The contracting entity is determined upon account registration based on the client’s jurisdiction.” In practice that means the entity behind an account is assigned automatically at signup, not chosen, and it decides which licence (if any) applies, which legal documents govern the relationship, and which platforms are available.

Which PrimeXBT entity actually signs you up

The pages we fetched describe three separate operating companies. PrimeXBT (PTY) LTD is the South African entity; the Financial Sector Conduct Authority’s own register shows FSP 45697 held by PRIMEXBT (PTY) LTD with status Authorized, which is the one licence claim in this evidence set that a public register confirms directly. PrimeXBT Trading Services, S.A. de C.V. is registered in El Salvador, where the firm’s pages cite a Digital Asset Services Provider licence (PSAD-0045) from the Comisión Nacional de Activos Digitales and a Bitcoin Services Provider licence from the Banco Central de Reserva; we hold no register entry for either authority, so neither number has been checked against a public source. PrimeXBT Trading Services Ltd is the Saint Lucia entity; a search of the Saint Lucia Registry of International Business Companies name search found no company named “PrimeXBT Trading Services Ltd” (a control search for a different, known firm did return a result, so the search itself works), and in any case an IBC registration is a company registration rather than a licence to deal in forex or CFDs.

Which of the three a client ends up contracting with matters beyond the paperwork. The firm’s own site states plainly, for both the El Salvador and the Saint Lucia entities: “PrimeXBT Trading Services, S.A. de C.V. does not offer or support MetaTrader 5 services” and “PrimeXBT Trading Services Ltd does not offer or support Metatrader 5 services.” MT5 is marketed as one of the platform’s core trading platforms on every geo version of the site we looked at, yet whether a new client can actually use it depends on an entity assignment made behind the scenes at registration. The legal documents differ by entity too: the Legal Documents page we read lists a FAIS Disclosure Document, PAIA & Privacy Policy and Conflict of Interest Policy for the South Africa entity, against a separate Privacy Policy, Anti-Money Laundering Policy and a distinct “Terms and Conditions (Agreement) C.R.” for the Saint Lucia entity.

Minimum deposit to open a PrimeXBT account

The MT5 platform page we fetched advertises both the MT5 Standard and MT5 Pro tiers as open from a $1 deposit. That figure sits awkwardly against a minimum reported in our earlier review, which put the deposit for a “PrimeXBT Standard Account” at 0.001 BTC or its equivalent; we did not fetch a page confirming that figure ourselves, and it is not the number the firm’s own current MT5 page states, so read the two as describing different things rather than as a single confirmed minimum. For the PXTrader 2.0, MT5 ZeroStop and MT5 Pro tiers as listed on the account comparison pages we read, no minimum deposit figure is given at all.

Who PrimeXBT will not open an account for

The same footer notice appears across the country versions of the site we fetched: “The entities above do not offer services to residents of certain jurisdictions including the USA, Canada, Iran, North Korea, Russia and other Restricted Jurisdictions as per the applicable T&Cs.” A separate line addresses the EEA and UK specifically: “The content of this website is not intended for residents of the European Economic Area or the United Kingdom,” adding “We do not solicit clients residing in the above regions and only accept clients that register at their own initiative.” That is a reverse-solicitation basis, not a bar on registering: an EEA or UK resident who signs up unprompted is, on the firm’s own wording, accepted rather than turned away. Worth flagging for a UK reader specifically: the site serves a full English-language, UK-targeted marketing version (the gb/ pages this evidence set was built from) to a UK-based visitor, sitting oddly next to a disclaimer aimed at exactly that visitor.

A lookalike to watch for when registering

Anyone searching for PrimeXBT to register should be careful not to land on primexbtoptions.com. CySEC’s own List of Non-Approved Domains carries that address, describing it as a website not authorised to provide investment services under any Cypriot licence; CySEC’s listing does not name which firm it imitates, so this is not a finding against PrimeXBT itself, only a warning that a site trading on the name exists. Against that, a search of 1,441 warning-list entries mirrored from CySEC, the FCA and the FSC Mauritius turned up no match for PrimeXBT or any of its three operating entities.

Deposits & Withdrawals

PrimeXBT publishes the same “100+ deposit/withdrawal methods” list across its country versions of the site: Visa, Mastercard, Skrill, Standard Bank, crypto and Binance Pay, with the firm’s own note that “methods may vary depending on your jurisdiction.” Which of those a given client can actually use depends on which of the firm’s three entities signs them up, a decision the firm makes at registration, not the client. The site’s footer legal notice states that “some products and services may not be available in your jurisdiction” and that “the contracting entity is determined upon account registration based on the client’s jurisdiction,” so a reader cannot know their own rails, fees or limits until after they have signed up.

What PrimeXBT’s own pages say about cost

The firm’s own fee and account pages carry a crypto futures fee structure, quoted two different ways on two different pages: the Fees & Conditions page gives the crypto futures taker fee as “starting from 0.02%” and the maker fee as “starting from just 0.01%”, while the account comparison table gives the taker fee for the same PXTrader 2.0 product as “from 0.015%”. Both figures come from PrimeXBT’s own site, and they do not agree with each other. Overnight positions carry a swap charge worked out as 0.0011% x asset price x position size, charged every 24 hours at 22:00 UTC, with a triple charge on Wednesdays to cover the weekend, an example the firm gives as 1.188 USD on a 100,000 EUR/USD position. Crypto futures positions instead carry a funding rate charged every 8 hours. None of these are withdrawal fees as such, but they are the ongoing charges that erode a balance between a deposit and a withdrawal.

What an earlier review reported on withdrawal fees

We are restating figures from the earlier published review, not from a PrimeXBT page we fetched ourselves, so these should be read as second hand. That review’s withdrawal methods table gave a card withdrawal fee of 5%, on transactions of $30 to $2,000, taking up to 24 hours, and a Nuvei withdrawal fee of $5, on transactions of $10 to $49,999. The same review described a crypto deposit path (BTC, ETH, USDT) as free and instant once a blockchain confirmation clears, with a minimum of 0.001 BTC and no stated maximum, and withdrawal fees on that path varying by currency and network. We have not verified any of these figures against a PrimeXBT fee page ourselves.

Terms that bind a client’s balance

PrimeXBT’s negative balance protection is narrower than the phrase suggests. Clause 8.9 of the terms and conditions reserves the right to use a client’s funds from any other wallet or account to cover a negative balance on a trading account, so money waiting in the PrimeXBT wallet is not ring fenced from a trading loss, and clause 7.14.2 makes a client repay on demand any negative balance that follows an unsettled or invalid deposit. A client’s actual trading counterparty is also not the entity they sign up with: the firm’s own footer legal notice states that “PrimeXBT (PTY) LTD acts as an intermediary between the investor and the market maker, which is the counterparty to the products purchased through PrimeXBT,” without naming that market maker.

Which entity handles the money

PrimeXBT operates through at least three separate legal entities across the pages we fetched: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd, which the firm’s own country versions of the site describe as Saint Lucia incorporated under registration number 2024 00343. We checked that number against the Saint Lucia Registry of International Business Companies name search and found no company named “PrimeXBT Trading Services Ltd” on it; a control search for a different, known firm returned a result, so the search itself works. The free search does not publish a registration number, incorporation date or status, those sit behind a paid account only search, and an IBC registration is a company registration rather than a licence to deal in forex or CFDs in any case. We also checked the Seychelles FSA register for this Saint Lucia entity, since an earlier review had described it as Seychelles licensed, and found no matching entry among the register’s 648 entries. Separately, the Financial Sector Conduct Authority’s register confirms FSP 45697 as held by PrimeXBT (PTY) LTD, status Authorized, the South African entity rather than the one handling Saint Lucia registered clients. Because the contracting entity is assigned by jurisdiction at signup, which of these three holds a client’s deposited funds, and which country’s company law would apply to a withdrawal dispute, is not something a prospective client can find out before registering.

A lookalike domain worth flagging

We searched 1441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and PrimeXBT does not appear on any of them. Separately, CySEC’s own list of non approved domains includes primexbtoptions.com, a domain that is not authorised to provide investment services under any Cypriot licence. CySEC does not name which firm, if any, that domain is imitating, so this is not a finding against PrimeXBT itself, but a reader searching for PrimeXBT’s deposit page could land on it by mistake.

Customer Support

PrimeXBT’s own site lists several ways to reach it, but which document and which office actually apply to a complaint depends on which of the firm’s three legal entities signed up the client in the first place, a decision the site states is made automatically by jurisdiction rather than by the client’s choice.

How to reach PrimeXBT

Live chat is presented site-wide as a 24/7 channel, reached through a “Chat with us” prompt on the homepage and repeated on the markets and contact pages. A self-service Help Centre is linked from the account-types and contact pages for readers who want an answer without opening a chat. On email, the firm splits contacts by function: info@primexbt.com for general enquiries, support@help.primexbt.com for support, partners@primexbt.com for introducing brokers and affiliates (both given as 24/7 on the contact page), and pr@primexbt.com for press and media, which the contact page states runs Monday to Friday, 07:00 to 16:00 UTC only.

The contact page also lists two regional offices with their own email and hours: a South Africa office at 180 Lancaster Road, Gordons Bay, Western Cape, 7140, reachable at support.za@primexbt.com, and a Saint Lucia office at Top Floor, Rodney Court Building, Rodney Bay, Gros Islet, reachable at support@help.primexbt.com. Both are given as Monday to Friday, 07:00 to 16:00 UTC. That Saint Lucia office listing uses the same address, support@help.primexbt.com, that the same contact page states elsewhere runs “24/7 operating hours” as the general support line. The page does not reconcile the two claims, so a client contacting that address cannot tell from PrimeXBT’s own page whether a Saint Lucia-hours response window applies or a round-the-clock one does.

Which of PrimeXBT’s entities actually answers

PrimeXBT operates through at least three separate companies: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd in Saint Lucia. The firm’s own legal documents page states that these entities are bound by different paperwork: the South Africa entity’s terms include a FAIS Disclosure Document, a PAIA and Privacy Policy, and a Conflict of Interest Policy, while the Saint Lucia entity’s terms run to a separate Privacy Policy, an Anti-Money Laundering Policy, and a distinct Terms and Conditions Agreement labelled “C.R.” A client does not pick which of these applies. The site’s own footer disclosure states that “the contracting entity is determined upon account registration based on the client’s jurisdiction,” so which complaints process, which disclosure document, and which office’s hours govern a given client’s dispute is set behind the scenes at sign-up, not chosen by the client raising the complaint.

For a client in the European Economic Area or the United Kingdom the position is different again: the firm’s UK-language pages state plainly that the site’s content “is not intended for residents of the European Economic Area or the United Kingdom” and that PrimeXBT does “not solicit clients residing in the above regions and only accept clients that register at their own initiative.” A client in that position who does register and later needs to complain is doing so on a reverse-solicitation basis that the firm’s own wording frames as outside its intended client base for that market.

What constrains a complaint over a negative balance

The earlier review of this firm that we are updating described three terms in PrimeXBT’s negative balance protection policy that bear directly on how a complaint about a blown account gets handled. Protection is applied per account rather than across a client’s combined balance, so a client running more than one account is not covered on the total; a loss on one account is not offset by protection tied to another. The protection is also stated to cover only balances that go negative through normal trading activity, and PrimeXBT is described as able to decline a claim where it decides the loss followed from “misconduct” or “abuse,” terms the earlier review noted are not defined anywhere in the policy it examined. On top of that, PrimeXBT is described as reserving the right to investigate any negative-balance incident before it pays out, so relief is not automatic on a negative balance occurring but is contingent on the firm’s own review reaching a favourable conclusion. None of this is quoted from a document we fetched ourselves; it is what the prior review reported reading, restated here rather than re-verified against PrimeXBT’s current terms.

A lookalike to watch for when searching for help

Anyone searching for PrimeXBT’s support channels should be careful about which domain they land on. CySEC’s List of Non-Approved Domains names primexbtoptions.com as a website not authorised to provide investment services under any Cypriot licence. CySEC does not say which firm, if any, that domain is impersonating, so this is not a finding against PrimeXBT itself, but the domain trades on the PrimeXBT name and sits outside any authorisation CySEC recognises.

Taken together, the channels themselves are broad, chat, email split by function, regional offices, but the substance behind them is uneven: hours for the same address contradict each other on the firm’s own contact page, and the document that actually governs a complaint changes depending on which of three entities the client was assigned to at registration.

Prohibited Countries

Which residents PrimeXBT says it will not serve

PrimeXBT’s own geo-targeted pages carry the same footer disclosure on the versions we fetched (the Australia and UK editions repeat it): the entities do not offer services to residents of “the USA, Canada, Iran, North Korea, Russia and other Restricted Jurisdictions as per the applicable T&Cs.” That last clause matters more than it looks: the named list is not the whole list, and a reader cannot see what else falls under “other Restricted Jurisdictions” without pulling the T&Cs document itself, which is not among the pages we read for this section.

PrimeXBT’s pages also carry a separate carve-out for a different region: “The content of this website is not intended for residents of the European Economic Area or the United Kingdom.” PrimeXBT frames this as a solicitation position rather than a hard block, adding elsewhere on the site that “we do not solicit clients residing in the above regions and only accept clients that register at their own initiative.” That is a meaningful distinction for anyone in the EEA or UK reading this: PrimeXBT is not saying it refuses their business, only that it is not marketing to them and treats anyone who signs up anyway as having done so unprompted. We noted the UK-targeted marketing site itself (the gb/ pages) exists in English and was served to a UK-based fetch, which sits oddly next to a disclaimer telling UK residents the content isn’t meant for them, but we report that contradiction as what our own pages showed side by side, not as a claim about who PrimeXBT actually admits.

Three contracting entities, three different rulebooks

PrimeXBT does not operate as a single company. The firm’s own legal footers name three separate entities: PrimeXBT (PTY) LTD in South Africa, PrimeXBT Trading Services, S.A. de C.V. in El Salvador, and PrimeXBT Trading Services Ltd in Saint Lucia. The site states plainly that “the contracting entity is determined upon account registration based on the client’s jurisdiction” and that “some products and services may not be available in your jurisdiction.” In practice this means a prospective client does not choose, and cannot see in advance, which of the three they will end up bound to. The Legal Documents page we read confirms the paperwork differs by entity: the South Africa entity’s terms include a FAIS Disclosure Document, a PAIA and Privacy Policy, and a Conflict of Interest Policy, while the Saint Lucia entity’s terms run to a separate Privacy Policy, an Anti-Money Laundering Policy and a distinct “Terms and Conditions (Agreement) C.R.” A client’s actual protections, and which regulator if any stands behind their account, depend on which of these three sets of documents they were assigned.

That assignment also decides platform access, not just paperwork. The footer text on multiple country versions of the site states outright that “PrimeXBT Trading Services, S.A. de C.V. does not offer or support MetaTrader 5 services” and that “PrimeXBT Trading Services Ltd does not offer or support Metatrader 5 services.” MT5 is advertised prominently, on every geo version of the site we fetched, as one of the platform’s three core trading platforms. A client onboarded under the El Salvador or Saint Lucia entity cannot actually use it, and nothing on the platform marketing pages themselves flags that split; it only appears in the legal footer.

What the registers show, and what they don’t

We searched the Financial Services Authority (FSA) register in Seychelles directly and found no entity or trade name matching PrimeXBT Trading Services Ltd among the 648 entries covering capital markets, collective investment schemes, fiduciary services, the regulatory sandbox, the international trade zone and insurance. PrimeXBT’s own country versions of the site do not claim Seychelles FSA regulation for this entity either; that claim reached us only from an earlier published review, not from anything PrimeXBT itself publishes, and we are restating it here as second-hand rather than confirmed.

We also searched the Saint Lucia Registry of International Business Companies name search for “PrimeXBT” and got the registry’s “no matches” result, while a control search for a known-listed firm returned correctly. That free search does not publish registration numbers, incorporation dates or status even when a match exists, so this result establishes only that the free public lookup does not surface the company name PrimeXBT’s own footer gives (Reg. No. 2024-00343); it is not a finding that the registration doesn’t exist, since a paid account-only search sits behind it that we did not run. Separately, the Financial Sector Conduct Authority register in South Africa does confirm FSP 45697 as held by PRIMEXBT (PTY) LTD, status Authorized, which is the one register match we could positively verify among those checked for this firm.

A lookalike domain, not this firm

Searching 1,441 warning-list entries mirrored from CySEC, the FCA and the FSC Mauritius turned up no match for PrimeXBT itself. One separate entry is worth flagging for anyone searching the brand name online: CySEC’s List of Non-Approved Domains names “primexbtoptions.com” as a website not authorised to provide investment services under any Cypriot licence. CySEC’s listing does not identify which firm, if any, that domain is impersonating, and it is not the entity under review here. A reader typing the brand name into a search engine could land on it by mistake, but nothing in this check puts PrimeXBT Trading Services Ltd, PrimeXBT (PTY) LTD or the El Salvador entity on any warning list we searched.

Conclusion

PrimeXBT scores 6.1 out of 10 in this pass. The move is ours, not the firm’s: we rescored against current evidence and a different set of criteria than last time, and the fee and platform pages we fetched this time carry more weight than our earlier review did. The firm’s markets page advertises 0% fees on Indices, Commodities and Forex CFD trading, and its own comparison table backs spreads from 0 on EUR/USD and from 0.17 on gold against its stated industry averages. PXTrader 2.0, the PrimeXBT App and MetaTrader 5 are all live, but MT5 is not universal, it is withheld from two of the firm’s three operating entities.

Why regulation drags the score to 4.3

The FSCA register is the one clean result here. It shows FSP 45697 held by PrimeXBT (PTY) LTD with status Authorized, and that entity is the website owner and the intermediary standing between the client and the market maker on the other side of every trade. Past that one confirmed licence, the picture thins out fast. We searched the Seychelles FSA register directly, running a positive control first so an empty result would mean something, and found no entity or trade name matching PrimeXBT Trading Services Ltd among its 648 entries. That matters because an earlier published review described this same entity as licensed and regulated by the Seychelles FSA, a claim we could not stand up ourselves. We also searched the Saint Lucia company registry by name and got the “no matches” page, again after a control search that worked, for the entity the firm’s own footer lists at registration number 2024-00343. The gap there could sit behind Saint Lucia’s paid, account-only search tier rather than mean the company doesn’t exist, and an IBC registration would be a company filing rather than a trading licence regardless. We hold no register for El Salvador’s digital asset regulators, so the El Salvador licence numbers are unchecked rather than confirmed or denied. One authorised entity, one register that returned nothing for a name the firm itself uses, and several numbers we have no way to check yet.

What PrimeXBT actually charges

The fee score is high, and the paper trail supports it more than most brokers we’ve read. PrimeXBT’s own markets page states CFD trading on Indices, Commodities and Forex carries 0.00% fees. Its fees page gives crypto futures maker fees starting from 0.01% and taker fees starting from 0.02%, though the account comparison table elsewhere on the site gives a taker floor of 0.015% for the same product, a discrepancy a cost-conscious reader should know about before assuming either number is final. Overnight swap is charged every 24 hours at 22:00 UTC using the formula 0.0011% times asset price times position size, tripled on Wednesdays to cover the weekend, and crypto futures funding is charged every 8 hours. The MT5 platform page separately advertises “Zero commissions” while the account-types table for the same platform lists a maker fee of 0.01% and a taker fee from 0.015%, a contradiction on the firm’s own site that a reader relying on the marketing copy alone would not catch.

Why support lands at 4.8

Support channels exist and are listed clearly: 24/7 live chat, a help centre, and a general inbox at info@primexbt.com, alongside a technical support address at support@help.primexbt.com. The contact page separates addresses further by function, including partners@primexbt.com for IBs and affiliates and pr@primexbt.com for press, with the press line and the regional South Africa and Saint Lucia office emails all running Monday to Friday, 07:00 to 16:00 UTC rather than 24/7. What we can’t do from published pages is test response times or resolution quality, so this score reflects channel breadth and stated hours, not verified service.

The entity question a client can’t skip

The firm’s own footer states that the contracting entity is determined upon account registration based on the client’s jurisdiction, and that some products and services may not be available as a result. In practice this means a client doesn’t choose, and may not know in advance, whether they end up with the South African, El Salvador, or Saint Lucia entity, and that choice decides both which regulator (if any) covers them and whether MetaTrader 5 is even available to them, since the footer separately states that the El Salvador and Saint Lucia entities do not offer or support MT5. Readers should also know that CySEC’s non-approved domains list carries a separate site, primexbtoptions.com, described only as unauthorised to provide investment services under a Cypriot licence; CySEC does not name which firm it imitates, and it is not PrimeXBT. Against 1,441 mirrored warning-list entries from CySEC, the FCA and the FSC Mauritius, PrimeXBT itself appears on none of them.

PrimeXBT offers 0% fees on Forex, Indices and Commodities CFDs and a confirmed FSCA licence for its South African entity, but a client’s actual regulator and platform access depend on which of three legal entities signs them up at registration. TrueBroker scores it 6.1 out of 10.

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