CFD · CHECKED 15 AUG 2026
Accuindex EU Ltd review.
Cyprus CFD broker on MetaTrader 5, with an offshore twin on the .com domain.
RISKY
OUT OF 10
Accuindex EU Ltd is a genuine Cyprus Investment Firm under CySEC 340/17, with ICF cover to EUR 20,000, negative balance protection in its client agreement and 1:30 retail leverage. The catch is that the brand's main site, accuindex.com, belongs to Accuindex Limited in Mauritius and was served identically to all eleven countries we tested, offering 1:400, deposit bonuses and a contract with no negative balance clause. The EU site also badges an FCA licence the register cancelled in April 2022, and the firm itself has six staff, EUR 292,295 of assets and two straight years of losses.
Each criterion is scored 1 to 10 from primary sources. The overall score is their unweighted mean. How scoring works.
| Founded | 2016 |
|---|---|
| Headquarters | CY |
| Minimum deposit | 100 |
| Maximum leverage | 1:30 |
| Minimum spread | 1.4 |
| Withdrawal fee | USD 25 |
- CySEC licence 340/17 is current on the register, dated 23 October 2017
- CySEC itself publishes the approved domain, www.accuindex.eu, which is the strongest domain evidence any register in our set gives
- Cyprus Investor Compensation Fund membership, covering the lower of 90% of claims and EUR 20,000
- Negative balance protection written into clause 23.4 of the Cyprus client agreement, not only into marketing
- Retail leverage capped at 1:30 on major pairs, with the ESMA basis stated on the page
- Externally audited Pillar III disclosures published annually, most recently for 2025
- Passported for cross border services into 28 EEA states
- Not authorised for dealing on own account, so the Cyprus entity cannot be the counterparty to client trades
- MetaTrader 5 with expert advisors permitted, at a USD 100 entry point
- Publishes its own warning about an impersonating website using its details
- The EU site displays FCA regulation badges although FRN 796389 reads No longer authorised since 10 April 2022
- www.accuindex.eu, the only CySEC approved host, failed to serve a page from ten of the eleven countries we tested
- accuindex.com served the Mauritius entity identically to all eleven countries, Germany and the UK included
- The Mauritius client agreement, version 17 of 18 July 2026, contains no negative balance protection clause
- Neither domain publishes a firm specific retail loss percentage
- Inactivity fee rises to 50 a month after six months, exhausting a minimum account inside five months
- Second consecutive annual loss, with the total capital ratio falling from 225% to 148% during 2025
- The EU site publishes Lorem ipsum placeholder testimonials with invented names and star ratings
- The EU costs and charges disclosure has not been updated since November 2019
- The live account form offers all 195 countries, including the six the same page says are not served
Overview
Accuindex EU Ltd is a Cyprus Investment Firm, company number HE 360650, authorised by the Cyprus Securities and Exchange Commission under licence 340/17 since 23 October 2017. [CySEC] The company was registered in Cyprus on 30 September 2016 and has traded under two earlier names, Ruizean Markets Ltd and RZT Capital Ltd, both of which CySEC still publishes on its record. [CySEC] Its registered office is Leontiou A 159, MARYVONNE, Office 102, Limassol 3022. [CySEC]

The single most useful thing a reader can know about this brand is that it runs two separate websites for two separate legal entities, and only one of them is the Cyprus firm. CySEC publishes exactly one approved domain for Accuindex EU Ltd: www.accuindex.eu. [CySEC] The other site, accuindex.com, states in its own footer that it is operated by the Accuindex group and names Accuindex Limited, a Mauritius company (number 167867 GBC) licensed by the Mauritius Financial Services Commission under GB19024778. We fetched accuindex.com from eleven countries on 27 July 2026 and every one of them, Germany and the United Kingdom included, was served the same page: the Mauritius entity, leverage to 1:400 and deposit bonuses. A European reader who types the shorter, more memorable address lands on the offshore arm, not on the CySEC firm.
Scale matters here too, and the company files it publicly. Its audited Pillar III disclosure for 2025 records six employees, all in Cyprus, total assets of EUR 292,295 and a second consecutive annual loss. This is a very small investment firm, and the review below is written on that basis.
Overview Table
| Category | Information |
|---|---|
| Headquarters | Leontiou A 159, MARYVONNE, Office 102, Limassol 3022, Cyprus [CySEC] |
| Established | Cyprus company registered 30 September 2016; CIF authorisation 23 October 2017 [CySEC] |
| Countries Served | Cross border passports to 28 EEA states; third country notifications for China, Jordan and the United Arab Emirates [CySEC] |
| Regulated By | CySEC, licence 340/17 [CySEC] |
| Minimum Deposit | USD 100 on the Standard account |
| Maximum Leverage | 1:30 for retail clients on major currency pairs, stated as the ESMA cap |
| Total Instruments | Broker states 300 or more, including 70 or more FX pairs; no instrument list is published |
| Platforms | MetaTrader 5 and a browser WebTrader |
| Customer Support | One Cyprus office, +357 25 262207, fax +357 25 260990, email [email protected] |
| Languages | accuindex.eu is English only; accuindex.com offers English, Arabic, Chinese, Spanish and Portuguese |
| Investor compensation | Cyprus ICF, the lower of 90% of covered claims and EUR 20,000 |
| Staff | 6 employees at 31 December 2025, up from 5 a year earlier |
Facts List
- CySEC licence 340/17, current on the Cypriot Investment Firms register on 27 July 2026 [CySEC]
- Cyprus company number HE 360650, registered 30 September 2016 [CySEC]
- Formerly Ruizean Markets Ltd and RZT Capital Ltd [CySEC]
- Authorised for reception and transmission of orders and execution of orders on behalf of clients; not for dealing on own account [CySEC]
- The only CySEC approved domain is www.accuindex.eu [CySEC]
- FCA reference 796389 for Accuindex EU Limited reads No longer authorised, effective 10 April 2022
- Sister site accuindex.com is operated for Accuindex Limited, Mauritius, FSC licence GB19024778
- Six employees and total assets of EUR 292,295 at 31 December 2025
- Total capital ratio 148% at end 2025, down from 225% at end 2024
- Losses of EUR 265,917 in 2025 and EUR 313,739 in 2024
Key Takeaways
- The Cyprus licence is real and current. CySEC lists Accuindex EU Ltd under 340/17, authorised 23 October 2017, and the firm does not appear on the former CIF register. [CySEC]
- The regulator names the website. CySEC publishes www.accuindex.eu as the approved domain for this entity, which is the strongest domain evidence any register in our set provides. [CySEC]
- The brand’s main site belongs to a different company. accuindex.com is the Mauritius entity’s site and served identical content to all eleven countries we tested on 27 July 2026, Germany and the UK included.
- The EU site claims an FCA licence it no longer holds. accuindex.eu carries “Regulated by FCA” badges and the line “Our company is regulated by the FCA and CySec”. The FCA register shows Accuindex EU Limited, FRN 796389, No longer authorised since 10 April 2022.
- The approved host was down. www.accuindex.eu failed to serve a page from ten of the eleven countries we tried, returning a Cloudflare 522 or an origin 502 in every case; the apex accuindex.eu worked.
- Protections differ sharply by entity. The Cyprus client agreement states negative balance protection and ICF cover to EUR 20,000; the Mauritius client agreement, version 17 dated 18 July 2026, contains no negative balance protection clause.
- Neither site shows a firm specific loss percentage. accuindex.eu uses the wording “The majority of retail investor accounts lose money when trading CFDs” and accuindex.com omits a figure entirely.
- It is a six person firm posting losses. Audited 2025 disclosures: EUR 292,295 total assets, a EUR 265,917 loss, capital ratio down from 225% to 148%.
Licenses & Regulation
We searched by brand and by corporate name across the registers we can actually query, and checked every number against the register rather than against the broker’s copy.
Regulatory Licences
| Authority | Location | License Number | Retail Services | Protection Level |
|---|---|---|---|---|
| CySEC | Cyprus | 340/17 | Reception and transmission of orders, execution of orders on behalf of clients [CySEC] | MiFID II, segregated client money, ICF to EUR 20,000 |
| FCA | United Kingdom | 796389 | None. Register reads No longer authorised, effective 10 April 2022 | None |
| FSC Mauritius | Mauritius | GB19024778 | Claimed by the group for Accuindex Limited; we could not query the Mauritius register | Not established |
| Labuan FSA | Malaysia | MB/24/0124 | Claimed for Accuindex APAC Ltd, registration LLI8493; the Labuan directory renders client side and we could not query it | Not established |
| UAE | Dubai | 20200000363 | Claimed as an introducer only, for Accuindex Limited Mauritius | Not established |
What the CySEC record actually says
The register entry for Accuindex EU Ltd gives licence 340/17 dated 23 October 2017, company number 360650, and the previous names Ruizean Markets Ltd and RZT Capital Ltd. [CySEC] Two details on that page are worth more than the licence number itself. First, the approved domain is www.accuindex.eu, and it is the only one. [CySEC] Second, the authorised investment services are reception and transmission of orders and execution of orders on behalf of clients. Dealing on own account is not among them. [CySEC] The company’s own 2025 filing lists the same two services. For comparison, we pulled the register page for another Cyprus CFD firm and it does carry Dealing on own account, so this is a genuine difference and not a gap in our parsing. In plain terms, the Cyprus entity is not permitted to take the other side of your trade.
The passport list covers 28 EEA states including Germany, France, Italy, Spain, the Netherlands, Poland and Ireland, and CySEC records third country notifications for China, Jordan and the United Arab Emirates. [CySEC]
The FCA claim, which does not hold
The homepage of accuindex.eu carries a badge reading “Regulated by FCA”, repeated across the page, and a panel reading “Our company is regulated by the FCA and CySec”. We fetched that page from Indonesia, Germany and the United Kingdom on 27 July 2026 and the wording was present in all three.
The FCA register returns one match for the name: Accuindex EU Limited, FRN 796389, business type “Services (UK) of an Overseas Firm”, status No longer authorised, effective 10 April 2022. That is the shape of a lapsed EEA passport rather than a withdrawn UK authorisation, and it is a normal thing to have happened after Brexit. What is not normal is continuing to badge a live marketing site with the name of a regulator whose permission ended more than four years ago. A reader who checks that claim will find nothing supporting it.
What each country is served
| You appear to be in | Domain | Entity presented | Regulator named | Retail loss figure |
|---|---|---|---|---|
| id, th, vn, az, sg, jp, in, ae, za, gb, de | accuindex.com | Accuindex Limited, Mauritius (167867 GBC) | FSC Mauritius, plus CySEC and a UAE body in the footer text | None. The warning carries no percentage |
| id, de, gb | accuindex.eu | Accuindex EU Limited (HE 360650) | CySEC 340/17, plus an unsupported FCA badge | No figure. Wording is “The majority of retail investor accounts lose money when trading CFDs” |
| id, th, vn, az, jp, in, ae, za, gb, de | www.accuindex.eu | Nothing served. Cloudflare 522 or origin 502 | n/a | n/a |
The unusual result is the last row. The one host CySEC approves, www.accuindex.eu, failed to serve a page from ten of eleven vantages on 27 July 2026, returning a Cloudflare 522 from Germany, Thailand and the United Kingdom and an origin 502 elsewhere, while the apex accuindex.eu returned a full page. Singapore returned an empty body. The same www address is printed as the company website in the 2025 Pillar III filing. It is a configuration fault rather than evidence of anything worse, but it means the address the regulator publishes, and the address on the firm’s own regulatory return, did not resolve to a page for us.
Client money and compensation
As a CIF, client funds are held separately from the firm’s own. The 2025 filing states that client money is placed with EU credit institutions selected on Moody’s, S&P or Fitch ratings and spread across several banks. The firm is a member of the Cyprus Investor Compensation Fund, and its own ICF notice sets the payout at the lower of 90% of covered claims and EUR 20,000, retail clients only. None of that reaches a client of the Mauritius company.
What we checked and what we could not
Checked: the CySEC Cypriot Investment Firms register, the former CIF register, the CySEC approved domains list, the CySEC non approved domains list, the CySEC investor warnings page and the FCA register. Accuindex is on the first and third of those and absent from the rest. We could not query the Mauritius FSC register or the Labuan FSA directory, so the two offshore licence numbers above are recorded as claims. We did query the UAE SCA licensed companies list and found no entity matching Accuindex; note also that the footer names a “Capital Market Authority (CMA)” in the UAE, and the UAE securities regulator is the Securities and Commodities Authority. We did not work through CySEC’s administrative sanctions archive year by year, which is published only in Greek, so we make no claim either way about sanctions history.
How to Trade
Trading is on MetaTrader 5 or a browser based WebTrader. There is no MT4, despite the EU account page’s own introduction referring to “MetaTrader 4 and 5” in a sentence its account table contradicts. Expert advisors are permitted and the account table lists automated trading as available.
Execution model
This is the part worth pausing on. CySEC authorises Accuindex EU Ltd for reception and transmission of orders and for execution of orders on behalf of clients, and not for dealing on own account. [CySEC] A firm without that third permission cannot be the principal counterparty to its clients’ CFDs, so orders have to be passed to a liquidity provider. The 2025 filing supports that reading: the risk to firm K factors for trading counterparty default and daily trading flow were both zero at 31 December 2025, and the only market risk charge was EUR 2,024 of foreign exchange risk. A firm warehousing client positions would not report those numbers.
Leverage and margin
On the Cyprus entity, retail leverage is 1:30 on major currency pairs, and the account page states the basis: the ESMA product intervention decision on CFDs. The Standard account’s stop out level is 50%. The client agreement repeats the 1:30 default for retail clients and says other instruments follow the CySEC and ESMA caps.
On the Mauritius entity the picture is different. Its client agreement, version 17 dated 18 July 2026, sets leverage at 1:400 by default and adds that the company “may, in its discretion, change the Client Account Leverage without any prior notice to the Client”. Stop out levels on accuindex.com are 20% on Standard and Copy Trading, 30% on Pro and 50% on Raw.
Be careful with the leverage figures on the EU site outside the account page. Its deposits page carries a heading reading “1:300 Leverage” above body text describing 1:400, on a site whose account table says 1:30. Three different numbers on one domain is a content quality problem, not a pricing disclosure.
Costs of holding a position
The EU costs and charges policy sets out the mechanics: spread is the underlying spread plus a mark up by account type, overnight financing applies to positions held after 22:00 GMT (21:00 GMT during daylight saving), and Wednesday carries a triple rollover. Its worked examples price a 1 lot EUR/USD buy at 1:30 with a 1.6 pip spread, giving a cost on investment of 0.60% if closed the same day and 1.55% if held over a Wednesday, and a 1 lot short gold position at 1:20. Those examples are useful, but the document is dated November 2019 and its gold example uses a price of 1,459, so treat the arithmetic as illustrative rather than current.
No swap table is published for any instrument on either site, so the actual overnight cost of a position cannot be established before you open an account.
Account Types
Which accounts exist depends on which site you are reading, and the two do not agree even within themselves.

What the EU site publishes
The account types page on accuindex.eu describes exactly one live account.
| Feature | Standard Account (EU) |
|---|---|
| Minimum opening balance | USD 100 |
| Leverage | Up to 1:30, stated as the ESMA default for major currency pairs |
| Spreads from | 1.4 pips |
| Swap free | No |
| Platform | MT5 |
| Promotions | No |
| Stop out level | 50% |
| Negative balance protection | Yes |
| Expert advisors | Yes |
The same site’s fees and charges page then describes four accounts: Standard at USD 100, Pro at USD 5,000, Raw at USD 25,000 with spreads from 0.0 and a commission of USD 2.5 per side, and a Copy Trading account. Only Standard has a published leverage, spread, stop out and negative balance line. A reader on the EU domain cannot tell from the site whether Pro and Raw are actually available to them.
What the Mauritius site publishes
| Account | Minimum deposit | Leverage | Spreads from | Commission | Stop out |
|---|---|---|---|---|---|
| Standard | USD 100 | 1:400 | 1.4 | None | 20% |
| Pro | USD 5,000 | 1:400 | 0.8 | None | 30% |
| Raw | USD 25,000 | 1:100 | 0.0 | Applied | 50% |
| Copy Trading | USD 100 | 1:400 | 1.4 | None | 20% |
All four are quoted in USD only, with 300 or more instruments and automated trading on each. The commission on Raw is not quantified on accuindex.com; the EU fees page puts it at USD 2.5 per side.
Islamic and demo accounts
Swap free Islamic accounts are offered on the Mauritius site, with a switch handled by support within 24 hours according to its FAQ. The EU account table records swap free as “No”. Demo accounts are offered on both, delivered as MT5 credentials by email.
Reading the two side by side
The USD 100 entry point and the 1.4 pip Standard spread are the same on both. Everything that constitutes protection is not: 1:30 against 1:400, a 50% stop out against 20%, promotions refused against a 30% deposit bonus, and an explicit negative balance protection clause against none. The account you get is decided by which company signs your agreement, and that is decided by which of the two websites you signed up on.
Negative Balance Protection
Both entities are covered here because the answer is different for each, and the difference is the most consequential single fact in this review.
Accuindex EU Ltd
Clause 23.4 of the Cyprus client agreement states that the company “does operate on a “negative balance protection” basis. This means that the Client cannot lose more than his/her overall investment in each Trading Account.” The account types page repeats it as a line item. This matches the CySEC and ESMA requirement for retail clients, and it is written into the contract rather than only into marketing.
Accuindex Limited, Mauritius
We read the Mauritius client agreement, version 17 dated 18 July 2026, in full. The phrase negative balance protection does not appear in it. The only use of the word negative runs the other way: clause 21.5 gives the company a lien over the client’s balance and property for amounts due to it, “including any negative Balance, chargeback amounts, fees, charges”. That clause contemplates a client owing the firm money on a closed out account and reserves the firm’s route to recover it.
The same agreement is governed by the laws of Mauritius, with disputes routed through the firm’s own complaint handling procedure. It also warns that client money may sit with an intermediate broker, bank or counterparty in Mauritius, the EEA or elsewhere, and that the company is not liable if that person becomes insolvent. There is no compensation scheme equivalent to the Cyprus ICF.
Why this matters at 1:400
Negative balance protection is the difference between losing your deposit and owing money after a gap. It matters most exactly where leverage is highest, and here the entity offering 1:400 is the one whose contract does not promise it, while the entity that does promise it caps retail leverage at 1:30. If you deal with this brand, establish in writing which company your agreement is with before funding, and check that the version you signed carries clause 23.4.
Trading Instruments
Accuindex states 300 or more tradable instruments on both domains, including 70 or more FX pairs. Neither site publishes an instrument list, a contract specification table or a symbol schedule, so the count cannot be checked from outside and we record it as the broker’s own figure.
Markets named
| Market | What the broker says | Where |
|---|---|---|
| Forex | Majors, minors and exotics; 70 or more pairs, examples given as EUR/USD, USD/JPY and EUR/GBP | Both |
| Metals | CFDs on precious metals including gold and silver | Both |
| Indices | Index CFDs from the US, Europe and Asia | Both |
| Energy commodities | Brent Crude, WTI and natural gas named explicitly | EU site |
| Stocks | Shares of listed companies | accuindex.com only |
| Cryptocurrencies | Named in the FAQ as tradable 24/7, but absent from the markets menu on the same site | accuindex.com only |
Key Information Documents are published for four instrument families on the EU site: currency pairs, indices, commodities and bullion. Those are the PRIIPs disclosures a CIF must give retail clients, and their existence is a point in the firm’s favour. They also imply the EU product set is the four families above, which is narrower than the stocks and crypto advertised on accuindex.com.
Two claims we could not stand behind
The EU contact page FAQ states that Accuindex provides “access to global futures exchanges”. Nothing on either site describes a futures product, no exchange is named, and futures are not among the four Key Information Documents. The Mauritius FAQ’s claim that cryptocurrencies trade 24/7 is contradicted by its own markets menu, which lists forex, metals, indices, commodities, stocks and energies and no crypto. Treat both as unverified.
Education & Analysis
The education offering sits mostly on the Mauritius site, under the name Accu Academy, and it is thin on the Cyprus one.
What accuindex.com offers
Accu Academy is presented in three parts: educational blogs, webinars and market analysis, with a quarterly research item labelled Q2 Report. The site also runs a news section, AccuNews, split into The Global Desk plus separate feeds for forex, metals, indices, stocks, commodities and energies. Its FAQ describes webinars, eBooks, video tutorials and trading strategies.
What accuindex.eu offers
The Cyprus site has a Trading Academy link and a Help Centre. The Help Centre is a set of short answers covering demo accounts, live account onboarding, regulation and platform basics rather than a structured course. The homepage advertises economic and earnings calendars, daily market news and educational resources as platform features. Daily market reports are listed as a live account feature on the account types page.
Analysis tools
The analysis toolkit is MetaTrader 5’s own, which the site describes accurately: 21 timeframes, a built in economic calendar, market depth, algorithmic trading support and additional pending order types. That is a capable toolset and it is the platform’s, not the broker’s. Beyond MT5 there is a VPS service, which appears in the Mauritius legal library as “Accuindex VPS Service – Terms and Conditions”. The EU site publishes no VPS terms.
A note on the site itself
Two blocks on accuindex.eu are unfinished rather than merely sparse. The client testimonials section, headed “Our Happy Clients”, is filled with Lorem ipsum placeholder text attached to the names Ronaldo, Josh Little, Dazzy, John Doe and Ayla Hashim, each with a star rating. We saw it from Indonesia, Germany and the United Kingdom on 27 July 2026, so it is not a rendering artefact of one vantage. A second block on both domains reads “Discover why millions of users from over countries choose to trade with Accuindex”, with the number missing from the template. Placeholder testimonials presented as client reviews are the item to weigh here, and we weigh them in the score.
Special Offers
Promotions are the clearest illustration of the two entity split, because EU rules and Mauritius rules point in opposite directions and the group publishes both.
On the Mauritius side
The legal library on accuindex.com lists three separate bonus documents: “30% Bonus Offer – Terms and Conditions”, “Accuindex Bonus 50% offer Terms & Conditions” and “Accuindex Ramadan offer Terms & Conditions”. The site’s FAQ confirms the first of these: “Yes, we provide a 30% deposit bonus for eligible clients. Terms and conditions apply.” A copy trading product, AccuConnect, is promoted alongside them, with apps on the App Store and Google Play.
On the Cyprus side
The account types table on accuindex.eu sets Promotions to No. That is the answer a CySEC regulated firm should give for retail clients. The problem is the introductory paragraph three lines above it on the same page, which states that “Deposit bonuses of up to 30% are also available for clients who meet certain criteria”. The page contradicts itself, and the version that would breach the EU restriction on retail trading bonuses is the one at the top.
How to read a bonus offer at all
A deposit bonus is not free capital. It typically converts into withdrawable money only after a volume target, and it inflates the equity used to calculate margin, so the account can be liquidated at a level the trader did not choose. We did not obtain the terms behind any of the three documents above, so we cannot state the volume conditions, the expiry or the withdrawal treatment. What we can state is that the EU entity’s own account table says these offers are not part of its proposition, and that anyone shown one has almost certainly been routed to Accuindex Limited in Mauritius rather than to the CySEC firm.
Opening an Account
Onboarding is a four step flow the Cyprus site sets out plainly: registration form, upload your documents, make your first deposit, start trading. Identification requires proof of identity by valid ID or passport and proof of address by a valid utility bill. The Mauritius site describes the same in one line: a government issued ID and proof of address submitted during registration. Neither publishes a target approval time, so we leave account opening days empty rather than estimate it.
Minimum first deposit is USD 100 for a Standard account on both domains. Client portals are separate: my.accuindex.eu for the Cyprus entity and my.accuindex.com for the group site. That separation is the practical way to tell which company you are contracting with, and it is worth checking before you fund.
The country field does not match the country policy
We loaded the live account form on accuindex.com from Germany on 27 July 2026 and read its Country of Residence list. It contains 195 entries, and among them are the United States, Canada, Israel, Japan, Belgium and Korea (North). The footer of that same page states that Accuindex Limited does not provide services in any of those six territories.
We are not claiming an account would actually be approved for a resident of those countries, because we do not open accounts to find out, and a compliance check later in onboarding may well reject them. What we can say is that the first screen of the application does not enforce the restriction the same page publishes, and a prospective client in one of those six will get no warning at the point where the site could most easily give one.
Which entity you end up with
There is no country selector on either homepage and no routing between the two domains. accuindex.com served the Mauritius entity identically to all eleven countries we tested, and accuindex.eu served the Cyprus entity to the three we tested. A European resident is therefore perfectly able to open with the Mauritius company simply by using the .com address, and nothing on that page tells them the CySEC entity, the 1:30 cap, the ICF cover and the negative balance clause exist on a different site. If you want the Cyprus firm, start at accuindex.eu, the domain CySEC approves. [CySEC]
Deposits & Withdrawals
Funding runs through a client portal dashboard, with a deposit section reached from the left sidebar. The methods named on the Cyprus site are wire transfer via banks, Skrill, Neteller, Mastercard and Visa, plus the group’s own AccuPay card.

The published payment table
| Gateway | Accepted currencies | Withdrawal fee | Processing time |
|---|---|---|---|
| Visa | USD | USD 2 per refund, Qube pay only | Instant deposit |
| Neteller | EUR, GBP, USD | 2%, minimum charge USD 1 | Instant deposit |
| Skrill | EUR, GBP, USD | 1%, minimum charge EUR 1 | Instant deposit |
| Wire transfer | USD, EUR | TT charge on client | Within 3 to 5 days |
Source: the deposits and withdrawals page on accuindex.eu.
Where the fee disclosure disagrees with itself
The fees and charges page on the same domain states: “there is a USD 25 fee for wire withdrawals. This fee covers the costs associated with Processing your withdrawal request via wire transfer.” The payment table above says the wire withdrawal cost is the correspondent bank’s telegraphic transfer charge passed to the client. Those are two different pricing models for the same method on one website. We have recorded USD 25 as the withdrawal fee because it is the only figure the site actually quantifies, but a reader should expect to be told a different number and should get it in writing before funding by wire.
The Mauritius FAQ says deposits process instantly and withdrawals take one to three business days. No withdrawal minimum, maximum or daily limit is published on either domain.
The inactivity fee, which is the real cost here
Clause 24.1 of the Cyprus client agreement sets a monthly inactivity fee that rises with the length of the dormancy, charged in the account’s own currency.
| Inactivity period | Monthly fee |
|---|---|
| 0 to 2 months | 0 |
| 2 to 3 months | 20 |
| 3 to 6 months | 30 |
| Over 6 months | 50 |
Inactivity counts deposits, withdrawals and trading, so a funded account left alone accrues charges. At the published rates, an account at the USD 100 minimum is exhausted inside five months of dormancy. After two years the firm may close the account and render it dormant, and states that the money remains owing to the client and will be returned on request. The separate costs and charges policy defines a dormant fee after 90 days but gives no amount, which is a third inconsistent statement of the same charge. The Mauritius agreement uses different thresholds again: dormant after six months, closed after twelve.
We found no complaint record, withdrawal delay pattern or payout evidence for either entity that meets our sourcing rules, so nothing here is a claim about how withdrawals behave in practice. It is only what the documents commit to.
Customer Support
Support is small, and the firm’s own filing tells you how small: six employees, all in Cyprus, at 31 December 2025, up from five a year earlier. The 2025 remuneration table covers nine people in total, five directors and four heads of department, at EUR 144,516 of fixed pay and no variable pay at all. Whatever the Cyprus entity’s support looks like, it is being delivered by a handful of people.

Contact points we could verify
| Channel | Detail | Source |
|---|---|---|
| Cyprus office | Leontiou A 159, MARYVONNE, Office 102, Limassol 3022 | [CySEC] |
| Cyprus phone | +357 25 262207 | |
| Cyprus fax | +357 25 260990 | |
| Cyprus email | [email protected] | |
| Mauritius office | The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebene | |
| Mauritius phone | +230 464 4888, WhatsApp +230 58494118 | |
| Malaysia office | Accuindex APAC Ltd, Lazenda Warehouse 3, Jalan Ranca Ranca, 87000 Labuan | |
| UAE office | Prime Tower, Business Bay, Burj Khalifa Street, 30th Floor, Dubai | |
| Live chat | Offered on both domains |
Hours are stated as 24 hours a day, five days a week on accuindex.com. The Cyprus site does not publish support hours. Languages: accuindex.eu is English only, while accuindex.com carries English, Arabic, Chinese, Spanish and Portuguese versions, which is a fair guide to where the group actually sells. Social presence is on Facebook (AccuindexGlobal), Instagram (accuindex.mena), LinkedIn (accuindexfx) and X (accuindex).
Two errors on the contact pages
The Cyprus contact page repeats the Cyprus office card three times, and the third copy prints the Mauritius phone number +230 464 4888 under the heading “Cyprus Office”. The same page’s FAQ states that Accuindex is “regulated by the FSCM and the CySEC”; FSCM is not a regulator, and the intended reference is presumably the Mauritius FSC. Separately, the group names its UAE entity as ACCUINDEX MENA INVESTMENT LLC S.O.C in the footer and as ACCUINDEX MENA FINANCIAL SERVICES on the contact page, against the same licence number 20200000363.
Complaints
The Cyprus entity publishes a Complaints Procedure for Clients and a Customer Complaint Form, and its client agreement records the right to escalate to the Financial Ombudsman of Cyprus and confirms that the right to take legal action is unaffected. That is a genuine escalation path and it exists only on the Cyprus side. The Mauritius agreement routes disputes through the firm’s own complaint handling procedure under the laws of Mauritius. We have not tested response times on any channel and make no claim about them.
Prohibited Countries
Accuindex does publish a restricted country list, in the footer of both domains, and it is short. The wording is identical on accuindex.eu and accuindex.com:
“Regional Restrictions: Accuindex Limited does not provide investment and ancillary services in the territories of the United States of America, Canada, Israel, Japan, North Korea, Belgium, and UN/EU Sanctioned countries.”
The Cyprus client agreement carries the same list in contractual form, excluding anyone “who is a citizen or resident of certain jurisdictions such the United States of America, Israel, Japan, Canada, North Korea (DPRK), Belgium and UN Sanctions as the Company does not accept Clients from these countries”.
| Territory | Named by |
|---|---|
| United States of America | Both footers and the Cyprus client agreement |
| Canada | Both footers and the Cyprus client agreement |
| Israel | Both footers and the Cyprus client agreement |
| Japan | Both footers and the Cyprus client agreement |
| North Korea (DPRK) | Both footers and the Cyprus client agreement |
| Belgium | Both footers and the Cyprus client agreement |
| UN and EU sanctioned countries | Both footers |
Two observations, both from our own fetches rather than from inference. First, the footer restriction is written in the name of Accuindex Limited, the Mauritius company, and it appears unchanged on the Cyprus entity’s own website, where it is one of several blocks copied across from the group site. Second, the live account form on accuindex.com offers a Country of Residence list of 195 entries that includes the United States, Canada, Israel, Japan, Belgium and Korea (North). The restriction is published but not applied at the point of application.
Beyond those six territories and the sanctions clause, no country restriction is published by either entity, and we did not find one. Accuindex was served to us normally from Indonesia, Thailand, Vietnam, Azerbaijan, Singapore, Japan, India, the United Arab Emirates, South Africa, the United Kingdom and Germany on 27 July 2026. Note that Japan appears on the restriction list while the site served a Japanese visitor the standard page with no notice.
Conclusion
Accuindex EU Ltd is a genuine Cyprus Investment Firm. Licence 340/17 is current, the register names www.accuindex.eu as its approved domain, the firm publishes externally audited Pillar III disclosures every year, it is an ICF member with EUR 20,000 of cover, and its client agreement puts negative balance protection in writing. [CySEC] Nothing in this review is a scam finding, and the CySEC authorisation clears a bar that a fraudulent operation does not.
What the evidence does not support is treating that licence as covering the Accuindex proposition a reader is most likely to meet. The brand’s main website is accuindex.com, it is operated for Accuindex Limited in Mauritius, and it was served identically to all eleven countries we tested, Germany and the United Kingdom included. That entity offers 1:400 rather than 1:30, deposit bonuses of 30% and 50% rather than none, a 20% stop out rather than 50%, and a client agreement dated 18 July 2026 with no negative balance protection clause and no compensation scheme. Nothing on the .com pages points a European visitor to the Cyprus firm.
The four things we would want a reader to check
- The FCA badge is wrong. accuindex.eu displays “Regulated by FCA” and “Our company is regulated by the FCA and CySec”. The FCA register shows Accuindex EU Limited, FRN 796389, No longer authorised since 10 April 2022. An incorrect regulatory claim on a regulated firm’s own site is the most serious item in this review.
- The approved address did not work. www.accuindex.eu, the host CySEC publishes and the firm prints on its 2025 regulatory return, failed to serve a page from ten of eleven countries on 27 July 2026, returning a Cloudflare 522 or an origin 502. The apex accuindex.eu worked.
- The firm is small and loss making. Six employees, total assets of EUR 292,295, a EUR 265,917 loss in 2025 after EUR 313,739 in 2024, and a total capital ratio down from 225% to 148%. Its own ICAAP table shows own funds of EUR 174,287 against a threshold requirement of EUR 160,466, a surplus of EUR 13,821. That is a thin margin and it deserves to be known.
- The websites are unfinished. Placeholder Lorem ipsum testimonials attributed to Ronaldo, John Doe and three other invented names, a repeated “millions of users from over countries” line with the number missing, three different leverage figures on one domain, two different wire withdrawal pricing models, and a costs disclosure last updated in November 2019. None of these is fraud. Together they describe a firm whose public documentation is not being maintained.
Who this suits
A trader inside the EEA who deliberately opens with the Cyprus entity on accuindex.eu gets MiFID II protections, 1:30 leverage, negative balance protection and ICF cover at a USD 100 entry point, on MetaTrader 5 with expert advisors allowed. Those protections are real. Set against them are a 1.4 pip starting spread on the only EU account with published terms, an inactivity fee reaching 50 a month, a single English language site and a six person firm behind it. Anyone outside the EEA is being offered the Mauritius company, and should price that difference in protection rather than the difference in leverage. Whoever you are, establish which of the two companies your agreement names before you send money, and check the FCA claim on the EU site yourself, because the register does not support it.
How this review works
Track Accuindex EU Ltd live: score moves and red notices, in your pocket.