MultiBank Group review.

Overview

TrueBroker is a free broker safety checker, and this page is our review of MultiBank Group, scored 6.8 out of 10 across regulation, fees, platform, support and reviews. Our previous review scored this broker 6.3 out of 10. This review restates the score from current evidence: the regulation criterion reflects a group made of many entities carrying different licences of different strength, the fees criterion draws on the account tiers published on the firm’s own platform pages, and the support criterion reflects the contact channels we found, including a mismatch we describe below.

MultiBank Group is not one company but a group trading under that name, built around MEX Group Worldwide Limited, which the firm’s own UK pages give as the registered trade name holder, based at 99 Queens Road, Central, Hong Kong. A separate entity, MultiBank Forex Exchange Corporation, trades as “MultiBank Exchange” and is incorporated in California, USA under company number 3918038, a California company registry number we have not checked. Depending on which country a reader is in, they are actually opening an account with a different entity in this group, each carrying its own licence, or in some cases no licence we could confirm at all.

What MultiBank Group’s regulation actually covers

We searched 8 public registers directly: ASIC, the UAE Capital Market Authority (via CMA UAE), BaFin, CIMA, CySEC, MAS, VFSC and AUSTRAC, running a positive control on each first so that an empty result means absence rather than a broken search. The ASIC register confirms AFS licence 416279 held by MEX Australia Pty Ltd, trading as MEX Markets, since 20 March 2012. The UAE Capital Market Authority register confirms MEX Global Financial Services LLC as CP-0000816, status Active, listed since 2022, though the register lists mex.ae as its website rather than multibankfx.com, the site this review covers, and it publishes that CP code rather than the licence number 20200000031 the firm quotes, so the company is confirmed and the specific number is not. The BaFin database confirms MEX Asset Management GmbH, BAK 119375, BaFin-ID 10119375, LEI 3912008O0JAGLV2J1D79, in Eschborn, holding investment brokerage, investment advice, contract brokerage, portfolio management and own-account dealing permissions since 26 June 2021, with 8 earlier permissions since ended. That entity is an asset manager in the group and does not accept retail clients of the brand reviewed here. CIMA confirms MEX Atlantic Corporation on its List of Securities Investment Business Licensees under licence 1811316, dated 7 July 2021, for broker/dealer and securities arranger activities. The CySEC register confirms MEX Europe Ltd under CIF licence 430/23, though that licence covers EU clients only. MAS confirms MEX Global Markets Pte. Ltd. in its Financial Institutions Directory as a Capital Markets Services Licensee for dealing in capital markets products, over the counter derivatives and leveraged foreign exchange, again for Singapore clients only. Two registers came back negative: no company named “MEX Pacific” appears on the VFSC Financial Dealers Licensee List of 66 current licensees, which only reflects licensees active now, and no business matching “MB.IO PTY LTD” is on the AUSTRAC Virtual Asset Service Provider Register. For four regulators the firm’s own “Global Presence” page names, FMA, FSC, VARA and FSAS, and also FSCM, FIU and TFG, we hold no register in our directory to check against, so those claims are unchecked rather than confirmed or denied. We also searched 1441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and MultiBank Group appears on none of them, a clean result that covers only the lists we mirror, not every regulator worldwide.

MultiBank Group’s account tiers and platforms

The firm’s own platform pages list three account types: a Standard Account from $50 described as commission-free with instant execution, a Pro Account from $1,000 described as zero commission with tight spreads, and an ECN Account from $10,000 described as raw spreads with instant execution. All three list Social Trading, MetaTrader 4/5, 24/7 technical and account support and multilingual service as shared features. The MT4 and MT5 pages state leverage up to 1000:1, over 80 technical analysis indicators, more than 55 forex pairs, and a stop out level of 50%, with negative balance protection listed as a group wide advantage, though no margin call level is published alongside that stop out figure. The site also lists a Web Trader version of each platform and a separate “MB Trader” platform in its navigation, with no further feature detail found in the pages fetched. The products navigation covers forex, metals, shares, indices, commodities and cryptocurrencies on the global site, though the UAE site’s product navigation and its MT5 tradable products list omit cryptocurrencies entirely.

Contact details and what we could not check

The firm’s own pages give two different support emails for AE clients, cs@mex.ae on the platforms, root and about pages against cs@multibankfx.com on the accounts, contact, fees and legal pages, and two different AE phone numbers, 800203040 against 600-575-250, depending on which page a reader lands on. A live chat widget is present per the site’s own cookie declaration. The registered address given for MEX Global Financial Services LLC is Office 2803, 28th Floor, Ubora Tower, Business Bay, Dubai, UAE, alongside Dubai trade licence number 1068656, a number we have not checked against any register. Every Client Agreement, Risk Warning and Regulations page or PDF we tried to fetch for this review failed to load, so we hold no firsthand contract terms for this firm, no figures on liability caps, governing law or withdrawal limits. That is a gap in what we could fetch, not a finding that no such terms exist. Separately, the firm’s about page states that MEX Atlantic clients carry a Lloyd’s of London excess loss insurance policy protecting client funds up to $1,000,000 per account, a private policy limited to that one entity’s clients rather than a statutory compensation scheme, alongside a stated “$322 Million Paid up Capital” and a “B Rating with S&P” for which no rated entity or date is given.

Overview Table

Facts List

• Overall score 6.8 out of 10, up from a previous 6.3, restated from current evidence across regulation, fees, platform, support and reviews.
• MEX Australia Pty Ltd holds ASIC AFS licence 416279, confirmed on the ASIC register since 20 March 2012, trading as MEX Markets.
• MEX Global Financial Services LLC is confirmed on the UAE Capital Market Authority register as CP-0000816, Active, listed since 2022, though under mex.ae rather than the multibankfx.com site reviewed here.
• MEX Asset Management GmbH is confirmed in the BaFin database, BAK 119375, but does not accept retail trading clients of this brand.
• MEX Atlantic Corporation holds CIMA licence 1811316, confirmed on CIMA’s Securities Investment Business Licensees list.
• MEX Europe Ltd holds CySEC CIF licence 430/23, confirmed, for EU clients only.
• MEX Global Markets Pte. Ltd. is confirmed on the MAS Financial Institutions Directory, for Singapore clients only.
• No company named “MEX Pacific” appears on the VFSC Financial Dealers Licensee List, and no business matching “MB.IO PTY LTD” appears on the AUSTRAC register.
• The firm appears on none of 1441 mirrored warning list entries from CySEC, the FCA and FSC Mauritius.
• Three account tiers are published: Standard from $50, Pro from $1,000, and ECN from $10,000, all offering MetaTrader 4/5 and Social Trading.
• Every Client Agreement, Risk Warning and Regulations page or document we tried to fetch for this review failed to load, leaving no firsthand contract terms available.

Key Takeaways

MultiBank Group’s overall score moves from 6.3 to 6.8 in this review. The move reflects our current assessment against the fixed criteria below, not any change at the firm; the fee, platform and reviews criteria pull the average up while regulation and support hold it back.

What the registers actually confirm

• The ASIC register confirms AFS licence 416279 for MEX Australia Pty Ltd, trading as MEX Markets, ABN 15155084058, held since 20 March 2012. Our earlier mismatch on this entry was a parse artefact caused by the trading name sitting in brackets, not a real discrepancy.
• The UAE Capital Market Authority (SCA) register lists MEX Global Financial Services LLC as CP0000816, status Active, since 2022, but the website the register gives for that licence is mex.ae, not the multibankfx.com site this review covers. The register publishes a CP code rather than the licence number MultiBank quotes, so the company is confirmed and the specific number is not.
• The BaFin company database confirms MEX Asset Management GmbH, BAK 119375, BaFin ID 10119375, LEI 3912008O0JAGLV2J1D79, as a Wertpapierinstitut in Eschborn, currently holding investment broking, investment advice, deal arranging, portfolio management and own account dealing permissions since 26 June 2021. This entity does not accept retail clients of this brand; it is an asset manager in the group, not the entity that opens MultiBank trading accounts.
• The CIMA List of Securities Investment Business Licensees confirms MEX Atlantic Corporation under licence 1811316, dated 7 July 2021, for broker/dealer and securities arranger activities.
• The CySEC register of Cypriot Investment Firms confirms MEX Europe Ltd, CIF licence 430/23, but this licence covers EU clients only.
• The MAS Financial Institutions Directory confirms MEX Global Markets Pte Ltd as a Capital Markets Services Licensee for dealing in capital markets products, over the counter derivatives and leveraged foreign exchange, but this licence covers Singapore clients only. MAS does not publish licence numbers in this directory.
• The VFSC Financial Dealers Licensee List, 66 current licensees searched, carries no company named MEX Pacific. The list only holds licensees active now, so this cannot say whether the entity was licensed in the past.
• The AUSTRAC Virtual Asset Service Provider Register carries no business matching MB.IO Pty Ltd, checked against a control search that confirmed the lookup method works. Cancelled and suspended registrations are removed from this register, so this cannot say whether the business was registered before.
• Claims naming FMA, FSC, VARA, FSAS and FSCM as regulators, and the Dubai trade licence number 1068656 and California registry number 3918038, are not checked; we hold no register entry for those authorities, and that is a gap in our directory, not a finding about the firm.

We searched 1441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and MultiBank Group appears on none of them. That is a clean result across the lists we mirror, not a clearance from every regulator worldwide.

What MultiBank’s own pages show on accounts and platforms

• The UK/global site lists three account tiers: Standard at a $50 minimum deposit, commission free with instant execution; Pro at $1,000, zero commission with tighter spreads; and ECN at $10,000, raw spreads with instant execution. All three carry Social Trading, MT4/MT5 access, and the firm’s own claim of 24/7 technical and account support.
• The MT4 and MT5 platform pages state a stop out level of 50%, leverage up to 1000:1, and 80 plus technical indicators, with no margin call level published anywhere in the pages we fetched, so a client has no way to gauge the warning threshold before a stop out.
• The UAE entity’s product navigation and its MT5 tradable products list omit cryptocurrencies, while the same list on the UK/global site includes them, a difference in what UAE clients can actually trade.

Where MultiBank’s own contact details disagree with each other

The firm’s own pages give two different UAE support emails, cs@mex.ae on the platforms, root and about pages against cs@multibankfx.com on the accounts, contact, fees and legal pages, and two different UAE phone numbers, 800203040 against 6005752 50. That split routing across the firm’s own site is a real inconsistency in what we read, not a rendering issue on our end, and it feeds directly into the support score.

What we could not check

Every Client Agreement, Risk Warning and Regulations detail document we tried to fetch failed to load, so this review holds no firsthand contract terms on liability caps, governing law, withdrawal limits, or unilateral amendment rights. That is a coverage gap in what we pulled, not a statement that MultiBank’s terms lack those clauses. Separately, the firm states on its about page that MEX Atlantic clients carry Lloyd’s of London excess loss insurance up to $1,000,000 per account; this is a privately arranged policy limited to MEX Atlantic clients, not a statutory compensation scheme covering the whole group, and the firm’s stated “US $322 Million Paid up Capital” and “B Rating with S&P” carry no detail on which entity or product the rating applies to.

Licenses & Regulation

MultiBank Group runs as a tangle of separately incorporated entities under the MEX Group Worldwide Limited trade name, and the register checks below only confirm the specific companies named on the sites we fetched, not the brand as a whole. We searched 8 public registers directly (ASIC, the UAE Capital Market Authority, BaFin, CIMA, CySEC, MAS, VFSC and AUSTRAC), and before recording any absence we ran a control search on each of the 8 to confirm a known listed firm would actually show up, so an empty result reflects absence rather than a broken search.

What MultiBank Group’s regulators confirm

• AFS licence 416279 is confirmed on the ASIC register, held by MEX Australia Pty Ltd (ABN 15155084058, since 20/03/2012). The firm’s site attaches the trading name MEX Markets to this entity in brackets, which had previously read as a name mismatch but is simply the trading name on the licence.
• MEX Global Financial Services L.L.C, the entity behind the UAE site’s platform pages, is confirmed on the UAE Capital Market Authority (SCA) register as CP-0000816, status Active, listed since 2022. The register gives mex.ae as this entity’s website, which is not the site reviewed here (multibankfx.com), and it publishes that CP code rather than the licence number 20200000031 the firm quotes, so the company is confirmed and the number is not.
• MEX Asset Management GmbH is confirmed in the BaFin company database, BAK 119375, BaFin ID 10119375, LEI 3912008O0JAGLV2J1D79, based in Eschborn, currently authorised for Anlagevermittlung, Anlageberatung, Abschlussvermittlung, Finanzportfolioverwaltung and Eigengeschäft, each since 26 June 2021, with 8 earlier permissions since ended. This is the group’s German asset manager, and it does not accept the retail clients who open MultiBank trading accounts.
• MEX Atlantic Corporation is confirmed on the CIMA List of Securities Investment Business Licensees (period ended 31 December 2025), licence number 1811316, dated 7 July 2021, for Broker/Dealer and Securities Arranger activities.
• MEX Europe Ltd is confirmed on the CySEC register of Cypriot Investment Firms, CIF licence 430/23. That register covers Cypriot investment firms, so the entry is a financial services authorisation rather than mere proof the company exists, and it covers only part of the brand’s readers, since MEX Europe Ltd serves EU clients only.
• MEX Global Markets Pte. Ltd. is confirmed in the MAS Financial Institutions Directory as a Capital Markets Services Licensee, with listed activities of Dealing In Capital Markets Products, Over-The-Counter Derivatives Contracts, and Spot Foreign Exchange Contracts for the purposes of leveraged foreign exchange trading. The MAS directory publishes no licence numbers, and this licence covers Singapore clients only.

Where the site’s claims did not hold up on register

MEX Pacific, the entity the firm’s site lists against Vanuatu with “VFSC” as regulator, is not on the VFSC Financial Dealers Licensee List, which we searched across its 66 current licensees. That list carries only licensees active now, so this means MEX Pacific is not currently licensed rather than that it was never licensed. MB.IO PTY LTD, listed against Australia with “AUSTRAC” as regulator, is not on the AUSTRAC Virtual Asset Service Provider Register; we read the search results for “MB IO” in full (zero matches) and confirmed the search itself works with a control lookup on a known registered business. Cancelled and suspended registrations are removed from that register, so this cannot say whether the business was registered in the past. Separately, even where AUSTRAC registration exists, it is an Australian AML/CTF regulator registration, not a markets conduct licence, and the same distinction applies to the firm’s FIU (India) listing for MEXD Worldwide.

Regulators we could not check

The firm’s own “Global Presence” page names five more regulators against group entities, FMA for MEX Asset Management’s Austria branch, FSC for MultiBank FX International in the BVI, VARA for MBIO FZE in the UAE, FSAS for MB Group Limited in Seychelles, and FSCM for MEXFM Securities Ltd in Mauritius, plus TFG for IKON Financial in Tianjin, China. We hold no register entry for any of these seven authorities, and none of the site’s claims for them carried a licence number to look up, so these are gaps in our own directory rather than findings about the firm. The same applies to the Dubai trade licence (1068656) held by MEX Global Financial Services LLC, which is a company trade licence rather than a financial services authorisation, and to MultiBank Forex Exchange Corporation’s California company registration (3918038).

We searched 1441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and MultiBank Group appears on none of them. That covers only the lists we mirror, not every regulator worldwide, but a clean result across three regulators’ warning lists is worth recording. All of the Client Agreement, Risk Warning and Regulations detail pages linked from the sites we fetched failed to load, so we could not check any contract terms, such as liability, governing law or termination clauses, against a licensed entity; that is a coverage gap in our evidence, not an absence of such terms. Our previous score for regulation on this broker was part of an overall 6.3 out of 10; this review scores overall 6.8 out of 10, with regulation itself scored at 6.5. That move reflects this review resting on register checks across 8 regulators plus a clean multi-list warning search, set against a licence structure where the UAE licence number does not match what the SCA register shows, and two named group entities (MEX Pacific in Vanuatu, MB.IO PTY LTD in Australia) do not appear on the registers the firm’s own site cites for them.

How to Trade

MultiBank Group’s own platform pages list six instrument groups in the site navigation: Forex, Metals, Shares, Indices, Commodities and Cryptocurrencies, with the Forex offering put at “55+” currency pairs on the MT4 and MT5 platform pages. That is the global/UK site. The UAE site, run through MEX Global Financial Services LLC, tells a narrower story: its products navigation and its own MT5 “Tradable products” list give only Forex, Metals, Shares, Indices and Commodities, with Cryptocurrencies dropped from both. A trader signing up through the UAE entity should not assume the crypto instruments advertised on the global site are available on their account.

Account tiers at MultiBank Group

The firm’s platforms page sets out three account tiers, each pitched at a different deposit level. The Standard Account opens from $50, is described as commission-free with “stable spreads” and instant execution. The Pro Account needs $1,000 and is billed the same way, zero commissions, tight spreads, instant execution. The ECN Account needs $10,000 and switches the pricing model entirely, to “raw spreads” with instant execution, which implies a per-trade commission sits on top even though the page does not spell out a figure. All three tiers carry the same wrapper: MetaTrader 4/5 access, Social Trading, and 24/7 technical and account support in multiple languages.

Platforms and execution

Trading runs on MetaTrader 4 and MetaTrader 5, each also offered as a separate web-based version (Web Trader MT4 / Web Trader MT5) alongside downloadable apps for App Store, Google Play and Windows. The MT4 and MT5 pages both quote the same execution parameters: a 50% Stop Out Level, “80+” technical analysis indicators, leverage up to 1000:1, and the same 55+ forex pairs figure repeated from the instruments count. A third platform, MB Trader, appears as its own item in the site’s navigation, separate from MT4/MT5 and their web versions, but the pages fetched for this review give no further detail on what it is or how it differs. Social Trading is offered as a fourth product: a copy-trading setup where investors follow signal providers from a leaderboard of top traders shown on the page.

The 50% Stop Out Level is the only forced-liquidation threshold the firm publishes. Negative balance protection is listed separately as a group-wide advantage. What is missing from the pages fetched is a margin-call level: the point at which a client gets a warning before the stop-out triggers. Without that figure published, a client has no way to gauge how much room they have between a margin call and having a position closed out from under them.

What we could not check

Every Client Agreement, Risk Warning and Regulations-detail document linked from the site’s terms and legal pages failed to fetch or render in our evidence built for this review. That means none of the contractual mechanics that actually govern a position here, how margin calls are defined, what triggers a forced close beyond the 50% figure, what the firm’s rights are to change spreads or leverage unilaterally, could be read firsthand. That is a gap in what we were able to pull, not a finding that MultiBank Group’s contracts are silent on these points.

One protection is described on the firm’s own about page rather than in a contract: MEX Atlantic clients are covered by a Lloyd’s of London “excess loss insurance” policy protecting client funds up to $1,000,000 per account. This is a privately arranged commercial policy, not a statutory investor-compensation scheme, and the firm’s own wording limits it to MEX Atlantic clients, the Cayman-licensed entity, rather than extending it across every MultiBank Group brand entity a trader might open an account with.

This review scores platform execution at 6.9 out of 10, part of an overall move from 6.3 to 6.8 since our last review. On the trading side, that reflects a clear published account structure and execution parameters, three tiers with stated minimums and spread models, MT4/MT5 with a stated leverage cap and stop-out level, set against the unread contract documents and the unpublished margin-call threshold that leave the actual mechanics of forced liquidation unverified.

Account Types

MultiBank’s global account page names three tiers open to retail clients: Standard, Pro and ECN. The page sets the entry deposit at $50 for Standard, $1,000 for Pro and $10,000 for ECN, and ties each tier to a different pricing model rather than a different platform or product list.

The three tiers MultiBank sells

The same page lists an identical set of extras against all three tiers: Social Trading, MetaTrader 4 and MetaTrader 5, “24/7 technical and account support” and multilingual customer service. Nothing on that page ties a specific spread number, commission-per-lot figure or leverage cap to any one tier, so the difference between Standard, Pro and ECN as published is the deposit floor and the pricing label, not a documented difference in cost.

What MultiBank’s platform pages add to that

The MT4 and MT5 pages, which sit alongside the account page rather than inside it, give a stop-out level of 50% and leverage up to 1000:1 across 55-plus forex pairs, with negative balance protection listed as a group-wide feature rather than something scoped to one tier. No margin-call level is published alongside that 50% stop-out figure, so a client reading these pages can see the point at which a position is force-closed but not the earlier warning threshold. The site also lists a separate “MB Trader” platform in its navigation, distinct from MT4/MT5 and their web versions, with no feature detail on the pages fetched for this review.

One protection is narrower than the account list suggests: the UAE “About” page describes a Lloyd’s of London excess-loss insurance policy covering client funds up to $1,000,000 per account, but its own wording limits that cover to MEX Atlantic clients, the Cayman-registered entity in the group, not to Standard, Pro or ECN account holders generally. Nothing in the account page or platform pages says which regulated entity in the MultiBank group actually opens and holds a Standard, Pro or ECN account, so this insurance cannot be read across to the tiers described above.

Where this review’s score moved

This review scores MultiBank Group 6.8 out of 10, up from 6.3 in our previous review. That change is ours: the criteria and the evidence behind them were both reassessed this time, so it reflects our current assessment rather than any change at the firm. Fees score highest of the five criteria at 8.3, and the account structure above is a large part of what that criterion draws on: a $50 commission-free entry point, a $1,000 zero-commission tier and a $10,000 raw-spread tier give a reader three published price structures to compare, even though the pages don’t state the actual spread or commission numbers behind each one. Support scores lowest at 5, which sits alongside the contact-detail inconsistency we found elsewhere on MultiBank’s own site (two different UAE support emails and two different UAE phone numbers depending on which page is fetched) rather than anything in the account page itself.

Negative Balance Protection

MultiBank Group’s own platform pages list “Negative balance protection” as one of a set of group-wide advantages, alongside leverage of up to 1000:1 on MetaTrader 4 and MetaTrader 5. The same pages give a Stop Out Level of 50 percent for both platforms. That is the only numeric threshold the firm publishes: the pages we fetched do not give a separate margin-call level, so a client reading them has the point at which the platform force-closes positions but not the earlier point at which it would first warn them their margin is running low.

MultiBank Group’s Lloyd’s of London cover, and who it actually covers

Separately from the platform pages, MultiBank Group’s UAE “about” page states that MEX Atlantic clients are covered by a Lloyd’s of London “excess loss insurance” policy protecting client funds up to $1,000,000 per account. This is a privately arranged insurance policy, not a statutory investor-compensation scheme, and its own wording limits it to MEX Atlantic clients rather than to every MultiBank Group entity. MEX Atlantic Corporation is the Cayman Islands entity in the group; the Cayman Islands Monetary Authority’s List of Securities Investment Business Licensees (period ended 31 December 2025) shows it holding licence number 1811316, dated 7 July 2021, for the activities Broker/Dealer and Securities Arranger. The UAE entity that the ae-platforms and ae-accounts pages describe opening accounts, MEX Global Financial Services LLC, is a separate company in the group, on the UAE Capital Market Authority register under CP-0000816 rather than under a CIMA licence. On the evidence we hold, the $1,000,000 Lloyd’s figure is tied to the Cayman entity’s clients specifically, and the pages we fetched do not say whether a client who signs up with the UAE entity, or with any of the other entities the group lists under “Global Presence,” is covered by the same policy.

What MultiBank Group’s account tiers add to the picture

The gb-platforms pages list three account tiers relevant to how much margin a client is exposed to before a stop-out: the Standard Account at a $50 minimum deposit, the Pro Account at $1,000, and the ECN Account at $10,000. All three are described as running on the same MetaTrader 4/5 infrastructure, so the 50 percent stop-out level appears to apply across tiers rather than varying by account size. Combined with leverage of up to 1000:1 on the same pages, a client trading at the top of the published leverage range on a $50 Standard Account is working with very little cash buffer between the account balance and the stop-out threshold, though the firm’s own pages do not model this out with worked examples or a margin calculator.

What we could not check

Our evidence’s fetch log records that every Client Agreement, Risk Warning, and Regulations-detail document or PDF it attempted to fetch for MultiBank Group failed to load or render. That means we have no firsthand text on how the firm actually defines a negative balance, how or whether it applies negative balance protection to reset an account back to zero, what triggers a margin call versus a stop-out, or what liability a client carries if slippage or a gap in a fast market pushes losses past the stated protection. That is a gap in what our evidence retrieved, not a finding that the firm’s contract terms are silent on these points, and it should be read as such: a client relying on the “Negative balance protection” line on the platform page should still go and read the actual client agreement for the entity they are opening an account with, since it was not readable to us.

Trading Instruments

The pages we fetched for MultiBank Group are split across two different sites for two different entities, and the products on offer differ between them. On the global/UK-facing site (multibankfx.com), the MetaTrader 4 and MetaTrader 5 platform pages list “Tradable products” as forex, metals, shares, indices, commodities and cryptocurrencies, with the forex line put at “55+ currency pairs” and leverage up to 1000:1. The product navigation on that same site carries the same six categories, cryptocurrencies included.

What MEX Global Financial Services offers UAE clients

The UAE entity, MEX Global Financial Services LLC, trades from a different set of pages, and those pages describe a shorter list. The UAE MT5 page’s own “Tradable products” line reads forex, metals, shares, indices and commodities, with cryptocurrencies absent, and the UAE site’s products navigation matches that shorter list rather than the global one. So a client onboarded through the UAE entity, which is the one licensed by the UAE Capital Market Authority as a Category 1 Trading Broker for OTC derivatives and foreign exchange spot markets, is looking at a narrower shelf than a client reading the global marketing pages. Which asset classes actually route through which regulated entity is not spelled out on either site; the gap is simply there in what each page lists.

Forex and the leverage attached to it

The MT4 and MT5 pages both give the same forex figures: “55+ forex pairs” and leverage up to 1000:1, alongside a stated 50% stop-out level. Negative balance protection is listed as a group-wide advantage on the same pages, but no margin-call level is published alongside the stop-out figure, so a client reading these pages has the point at which a position gets force-closed but not the earlier warning threshold.

Metals, shares, indices and commodities

Beyond forex, the site’s own product navigation groups the rest of the shelf into metals, shares, indices and commodities, on both the global and UAE sites. None of the fetched pages break these categories down into instrument counts or name specific metals, indices or share markets covered, so what we can report is the category list itself, not its depth.

Cryptocurrencies, and where they stop being offered

Cryptocurrencies sit on the global site’s product navigation and on its MT4/MT5 “Tradable products” list, but they are missing from both the UAE product navigation and the UAE MT5 page’s own tradable-products line. That is a documented difference between two of the firm’s own pages, not a claim that crypto trading is unavailable everywhere; it is unavailable, on the evidence we hold, to whoever is reading the UAE site.

Platforms carrying these instruments

The instruments above trade through MetaTrader 4 and MetaTrader 5, each also offered as a separate Web Trader version on the site’s navigation, plus a “Social Trading” copy-trading platform with a leaderboard of signal providers, and a further platform called “MB Trader” listed in the same navigation as its own item, distinct from MT4/MT5 and their Web Traders. The fetched pages give no feature detail for MB Trader beyond its presence in the menu, so what it adds over the MetaTrader platforms is not something we can report from what we read.

Account tiers and what changes between them

Three account tiers appear on the platforms page: a Standard Account from a $50 minimum deposit, described as commission-free with instant execution and “stable spreads”; a Pro Account from $1,000, described as zero-commission with tighter spreads; and an ECN Account from $10,000, described as raw spreads with instant execution. All three list the same extras: Social Trading, MetaTrader 4/5, 24/7 technical and account support, and multilingual customer service. The page does not give the spread or commission figures themselves, so the tiers are described by what changes qualitatively between them, not by numbers we can quote.

Set against our earlier review, this section’s score moves from a prior overall of 6.3 to 6.8, and the platform criterion here sits at 6.9. That reflects the asset and platform detail actually published across MT4, MT5, Social Trading and the three account tiers, weighed against the gap in instrument-count detail and the unexplained split between what the global site and the UAE site each list as tradable.

Education & Analysis

MultiBank Group runs its trading through MetaTrader 4 and MetaTrader 5 rather than a proprietary charting platform, and the firm’s own platform pages describe both terminals identically: an 80-plus library of technical analysis indicators, leverage up to 1000:1, more than 55 forex pairs, and a published Stop Out Level of 50%. Both terminals are offered as downloads for App Store, Google Play and Windows, plus a browser version, and the firm lists Web Trader MT4 and Web Trader MT5 as separate navigation items alongside the desktop and mobile builds.

What MultiBank Group’s account tiers actually bundle

The three account tiers on the firm’s platform page all bundle the same tooling regardless of deposit size. The Standard Account, opened from a $50 minimum deposit, lists commission-free trading, instant execution, Social Trading, MetaTrader 4/5, and 24/7 technical and account support. The Pro Account, from $1,000, adds nothing to that toolset beyond tighter spreads, and the ECN Account, from $10,000, again lists the same MetaTrader 4/5 and Social Trading access with raw spreads instead of a marked-up spread. In other words, charting and analysis tools are not gated behind account size on the pages we fetched: a $50 Standard account gets the same MT4/MT5 terminals as a $10,000 ECN account.

Social Trading and MB Trader

Beyond the two MetaTrader terminals, the firm’s platform pages list a Social Trading product, described as a copy-trading system where investors follow and copy signal providers from a leaderboard of top traders. A separate item, MB Trader, appears in the same site navigation as its own platform, listed apart from MT4, MT5 and their Web Trader versions. The pages fetched for this review give no further detail on MB Trader beyond its listing as a distinct product, so what it does differently from the MetaTrader terminals is not established here.

Instruments and a gap between the global and UAE sites

The global/UK site’s products navigation and its MT4/MT5 pages list forex, metals, shares, indices, commodities and cryptocurrencies as tradable products. The UAE entity’s site, run by MEX Global Financial Services LLC, is built differently: its products navigation and its MT5 page’s own “Tradable products” list give forex, metals, shares, indices and commodities, with cryptocurrencies absent from both. That is a difference between what the firm’s own UAE pages list and what its global pages list, not a claim that UAE clients cannot trade crypto by any means, since we did not fetch every page an account holder might reach.

Stop-out published, margin call not

The MT4 and MT5 pages state a Stop Out Level of 50% and list negative balance protection as a group-wide advantage. Neither page we fetched gives a separate margin-call level, the threshold at which a client would normally get a warning before the 50% stop-out forces positions closed. The pages describe the floor where trading stops, not the point where a trader gets an alert to act before it does.

Weighed against the tooling actually documented, this review’s platform score is 6.9. Two MetaTrader terminals with a shared indicator library and consistent leverage figures across account tiers are solid ground; MB Trader sitting in the navigation with no described function, and a stop-out level published without a matching margin-call warning, are the kind of gaps that keep the figure from running higher.

Special Offers

MultiBank Group does advertise a deposit bonus. Its Australia-facing homepage promotes a “25% Deposit Bonus” and tells visitors they can “Receive up to $40,000 in tradable and withdrawable bonuses”, marked “*Terms & Conditions Apply.”, and the site navigation lists Promotions, Bonuses and a Mission Center. The UAE-facing bonus page loaded without its body text, so we hold none of the bonus terms: no turnover requirement, no cap relative to the deposit, no forfeiture rule.

What MultiBank Group’s account pages actually offer

The firm’s platform page sets out three tiers by minimum deposit and trading condition, not by any promotional credit. The Standard Account opens from $50 and is described as commission-free with instant execution and “stable spreads.” The Pro Account opens from $1,000 and is described as zero-commission with tight spreads. The ECN Account opens from $10,000 and is described as offering raw spreads with instant execution. All three list the same extras: Social Trading, MetaTrader 4/5, 24/7 technical and account support, and multilingual customer service. Nothing on that page frames any of the three as a limited-time offer, a matched deposit, or a discount for choosing a higher tier; they read as standing pricing structures, and the page says nothing about promotional credit one way or the other.

A insurance policy, not a special offer

MultiBank’s UAE “About” page states that MEX Atlantic clients are covered by a Lloyd’s of London excess loss insurance policy protecting client funds up to $1,000,000 per account. That is worth separating clearly from a promotion: it is a privately arranged insurance policy sitting behind client funds, not a statutory investor-compensation scheme and not a trading bonus or deposit incentive. The page’s own wording ties it to “MEX Atlantic” specifically, the Cayman Islands entity that CIMA’s licensee list confirms under licence number 1811316, not to every entity trading under the MultiBank Group name. A reader on a different regulated entity, such as MEX Global Financial Services LLC in the UAE or MEX Europe Ltd in Cyprus, has no page in our evidence stating that the same cover applies to them.

Where our evidence runs out

Every Client Agreement, Risk Warning and Regulations-detail document we tried to fetch for MultiBank Group failed to load. That matters here specifically because promotional terms in this industry, where they exist, are usually written into exactly those documents: turnover requirements before a bonus can be withdrawn, caps on bonus size relative to deposit, forfeiture clauses if a position is closed too early. We hold none of that for MultiBank Group, in either direction. The one payments summary in our evidence, listing bank wire, cards, e-wallets such as Skrill and Neteller, and cryptocurrency options, is carried over from our earlier review rather than confirmed on a firsthand MultiBank fee or payments page in our evidence, so it says nothing firsthand about how the bonus is paid or withdrawn either.

Put together: the homepage advertises a 25% deposit bonus worth up to $40,000, the account-tier page shows pricing structures with no promotional framing, the insurance on the “About” page is cover for client funds rather than an offer, and the documents that would carry the bonus terms did not load for this review. A client offered the bonus should read its terms before depositing, because we could not.

Opening an Account

MultiBank Group runs at least three account tiers on the gb site: Standard, requiring a $50 minimum deposit, described as commission free with instant execution and stable spreads; Pro, requiring $1,000, described as zero commissions with tight spreads and instant execution; and ECN, requiring $10,000, described as raw spreads with instant execution. All three list the same extras: Social Trading, MetaTrader 4/5, 24/7 technical and account support, and multilingual customer service. Which entity actually opens the account depends on where the applicant is applying from, and the pages we fetched do not describe the account opening workflow itself, the documents demanded for verification, or the identity checks applied at signup.

Which entity signs the applicant up

Our evidence covers several MultiBank Group entities with different regulatory standing, so the account an applicant ends up holding is not the same contract everywhere. In the UAE, MEX Global Financial Services LLC is confirmed on the UAE Capital Market Authority register as CP-0000816, status Active, listed since 2022, though the register lists mex.ae as this entity’s website rather than multibankfx.com, the site our evidence covers, and it publishes a CP code rather than the licence number the firm itself quotes. In Australia, MEX Australia Pty Ltd trades under the registered business name MEX Markets and holds AFS licence 416279, confirmed on the ASIC register since 20 March 2012. In Singapore, MEX Global Markets is confirmed in the MAS Financial Institutions Directory as a Capital Markets Services Licensee for dealing in capital markets products, over the counter derivatives contracts, and spot foreign exchange contracts for leveraged foreign exchange trading, though that licence covers Singapore clients only. In Cyprus, MEX Europe Ltd holds CIF licence 430/23 on the CySEC register of Cypriot investment firms, and that licence covers EU clients only. In the Cayman Islands, MEX Atlantic Corporation holds CIMA licence number 1811316, dated 7 July 2021, for broker/dealer and securities arranger activities. None of the group’s German entity, MEX Asset Management GmbH, which BaFin’s own database lists under BaFin ID 10119375 with permissions for investment brokerage, investment advice, contract brokering, portfolio management and dealing on own account, accepts retail clients of this brand; BaFin’s record covers an asset manager in the group, not the entity that opens MultiBank trading accounts.

Where MultiBank Group cannot open an account

MEX Pacific, the entity MultiBank Group lists against Vanuatu on its own “Global Presence” page, does not appear on the VFSC Financial Dealers Licensee List we searched, which held 66 current licensees. That list carries only licensees active now, so this shows the entity is not currently licensed there rather than that it was never licensed. Separately, MB.IO PTY LTD, the entity the firm’s page lists against Australia for AUSTRAC purposes, does not appear on the AUSTRAC Virtual Asset Service Provider Register we searched, using both “MB.IO PTY LTD” and “MB IO” as search terms; a control search against a known registered business returned a result, so the empty result reflects an absent listing rather than a broken search. Cancelled and suspended registrations are removed from that register, so this cannot say whether the business was registered there in the past. We hold no register entries for several other authorities MultiBank Group names on its “Global Presence” page, among them the FMA (Austria, against MEX Asset Management’s Austria branch), the FSC (BVI, against MultiBank FX International), VARA (UAE, against MBIO FZE), FSAS (Seychelles, against MB Group Limited), FSCM (Mauritius, against MEXFM Securities Ltd), and the FIU in India (against MEXD Worldwide); those claims are unchecked because our directory has no entry for those authorities, which is a gap in our coverage, not a finding about the firm.

Verification and account documents

The account opening steps, the identity or address documents demanded at signup, and any minimum age or professional client tests are not covered by the pages our evidence fetched. Every Client Agreement, Risk Warning, and Regulations detail page or PDF that we tried to fetch failed to load, so this review cannot report the contract terms that would ordinarily govern who may open an account, what identification is required, or what conditions attach to it. That is a coverage gap in what we pulled, not a statement that the firm has no verification process.

Restrictions on who may open an account with MultiBank Group

Our earlier review reported that the firm does not accept clients from the United States, Japan, Canada, North Korea, Iran, Cuba, Syria, and Sudan; that list is second hand and was not confirmed against a firsthand MultiBank Group page in our evidence. On the firm’s own pages, one difference by jurisdiction is confirmed directly: the UAE site’s product navigation and its MT5 “Tradable products” list omit cryptocurrencies, while the gb and global site includes cryptocurrencies among its MT4/MT5 tradable products, so what an account can actually trade differs by which regional entity holds it.

Contact routing for prospective account holders

The firm’s own pages give inconsistent UAE contact details for applicants trying to reach it before or during signup: platform, root, and about pages list cs@mex.ae and phone number 800203040, while accounts, contact, fees, and legal pages list cs@multibankfx.com and phone number 600-575-250. That split across the firm’s own site makes it unclear which channel an applicant should use, and it is one of the reasons this review’s support score sits at 5 out of 10.

Score note

This review scores MultiBank Group 6.8 out of 10, up from a previous score of 6.3. The regulation score of 6.5 reflects a spread of confirmed licences across MEX Australia, MEX Global Financial Services, MEX Europe, MEX Atlantic and MEX Global Markets, set against the VFSC and AUSTRAC entries that came back not on register and several other named authorities we could not check at all. The move is this review’s own reassessment against current register evidence, not a change in what the firm does.

Deposits & Withdrawals

MultiBank Group’s own pages give us three account tiers on the accounts page: Standard from $50, Pro from $1,000 and ECN from $10,000. None of the pages in our evidence, on the UK/global site or the UAE site, actually lays out a deposit or withdrawal fee schedule. The pages our evidence fetched at the fee-related URLs on both sites turned out to be “Complaint & Feedback” pages rather than a fee or payment schedule, so we have no first-hand table of transfer charges, processing times or minimum withdrawal amounts to report. What follows is what the pages we did read establish, and where they stop.

What MultiBank Group’s account pages set as the entry point

The firm’s own platforms/accounts page puts the Standard Account minimum deposit at $50, commission-free with instant execution. The Pro Account minimum is $1,000, described as zero-commission with tighter spreads. The ECN Account minimum is $10,000, offering raw spreads at instant execution. All three tiers list the same add-ons: Social Trading, MetaTrader 4/5 access, 24/7 technical and account support and multilingual customer service. The page does not break out what happens to that money once it is in, in terms of processing time, currency conversion or a schedule of transfer costs.

Payment methods, and why we are labeling this one secondhand

An earlier review on file lists a wide set of funding rails for MultiBank: bank wire, credit and debit cards, e-wallets named as Skrill, Neteller, PayTrust88 and Plus Wallets, cryptocurrencies named as Bitcoin and USDT, and regional options named as pagsmile, My Fatoorah, Thai QR Payment and Pay Retailers, with bank wire currencies given as USD, EUR, GBP, CHF, AUD, NZD and CAD. We did not confirm any of this on a firsthand MultiBank fee or payment page in our evidence, so we are reporting it as what the earlier review found, not as something we read on the firm’s own site. The same earlier review lists a set of countries the firm does not accept clients from, and that too is carried over unconfirmed rather than checked against a MultiBank page in our evidence.

Where the entity a client funds actually sits

Which legal entity processes a deposit or withdrawal depends on where the client is. MEX Global Financial Services LLC, the entity that operates the UAE-facing site, is confirmed on the UAE Capital Market Authority (SCA) register under CP-0000816, listed as Active since 2022, but the SCA register gives mex.ae as that entity’s website rather than multibankfx.com, the site this review covers. The SCA register also publishes a CP code rather than the licence number the firm quotes on its own legal page, so the company is confirmed on the register and the specific number the firm cites is not. Separately, MEX Australia Pty Ltd, trading as MEX Markets, holds AFS licence 416279 confirmed on the ASIC register since 20 March 2012. A client funding an account through the AE entity and one funding through the AU entity are dealing with two different regulated companies, and the pages in our evidence do not say which entity a given client is actually contracting with once money moves.

Contact routing a client would use to chase a withdrawal

The firm’s own pages give inconsistent contact details depending on which page a client lands on. The UAE platforms, root and about pages list cs@mex.ae and phone number 800203040. The UAE accounts, contact, fees and legal pages instead list cs@multibankfx.com. The global/gb site header lists a different AE phone number again, 600-575-250. A client trying to follow up on a stuck withdrawal would find at least two different email addresses and two different AE phone numbers depending on which part of the firm’s own site they happened to be reading.

Fund protection claims, scoped narrowly

The UAE about page states that MEX Atlantic clients are covered by a Lloyd’s of London “excess loss insurance” policy protecting client funds up to $1,000,000 per account. This is a privately arranged insurance policy rather than a statutory investor-compensation scheme, and by its own wording it covers MEX Atlantic clients specifically, not every MultiBank Group entity a reader might fund through.

What we could not check

Our evidence’s own failure log records that every Client Agreement, Risk Warning and Regulations-detail document it attempted to fetch for this firm failed to load. That means we have no first-hand withdrawal-processing clause, no minimum-withdrawal figure, no stated processing window and no fee schedule from a MultiBank legal document to cite here. This is a gap in what we could retrieve, not a finding that no such terms exist.

Score

Our previous review scored this broker 6.3 out of 10; this review scores it 6.8. The fees criterion sits at 8.3, the highest of the scored criteria, which is consistent with the low published entry minimums on the Standard tier and the commission-free structure the firm advertises on its account page. Regulation sits lower, at 6.5, reflecting the mismatch between the licence number MultiBank’s own legal page quotes for its UAE entity and the CP code the SCA register actually publishes for that company, alongside the entity’s registered website not matching the site under review. Support sits at 5, the lowest criterion, which lines up with the two different AE email addresses and two different AE phone numbers found across the firm’s own pages. We are restating the score from this review’s own evidence rather than reporting any change in the firm.

Customer Support

MultiBank Group’s own pages give two different sets of contact details depending on which page of the UAE site is loaded. The platforms, homepage and about pages for MEX Global Financial Services LLC list an email of cs@mex.ae and a phone number of 800203040. The accounts, contact, fees and legal pages for the same entity list a different email, cs@multibankfx.com, and a different phone number, 600-575-250, the latter also the number shown in the header of the global/gb site. We did not find anything on the pages that reconciles the two sets of details or tells a reader which one is current, so a client trying to reach the firm has to guess which page’s contact block to trust.

Channels MultiBank Group publishes

Beyond the two email and phone pairs, the registered address given for MEX Global Financial Services LLC is Office 2803, 28th Floor, Ubora Tower, Business Bay, Dubai, UAE. The site’s own cookie declaration lists LiveChat widget cookies (__lc_cid, __lc_cst), so a live chat widget is present on the pages we fetched, though the pages did not give us anything beyond the cookie names to describe how it operates or when it is staffed. We found no dedicated phone line, email or chat channel described specifically for complaints handling, and no published response-time commitment for any channel.

What MultiBank Group’s account pages claim

The Standard, Pro and ECN account pages on the gb platform list “24/7 technical and account support” and “multilingual customer service” as features attached to every tier, alongside Social Trading and MetaTrader 4/5 access. That is the firm’s own description of its support offering; we have no page detailing staffing levels, language coverage, or how a client actually escalates a complaint once first-line support has been contacted.

Where the evidence runs out

We tried to fetch the Client Agreement, Risk Warning and Regulations-detail pages linked from the site, and every one of them failed to load. That means we have no firsthand text on how MultiBank Group’s entities handle a client dispute, what internal complaints procedure applies, or what time limits or forums a client is pointed to if a complaint is not resolved. The pages we fetched under the site’s fee-schedule URLs turned out on inspection to be “Complaint & Feedback” pages rather than fee tables, but we did not extract any procedural detail from them, so we can say only that a complaints/feedback page exists at that address, not what it says.

Separately, the firm’s UAE about page states that MEX Atlantic clients are covered by a Lloyd’s of London “excess loss insurance” policy protecting client funds up to $1,000,000 per account. That is a privately arranged commercial insurance policy rather than a statutory investor-compensation scheme, and its wording as given to us limits the cover to MEX Atlantic clients specifically, not to every entity trading under the MultiBank Group name. For a client of a different group entity, this cover would not apply, and we have no page stating what, if anything, replaces it.

Put together, what we can document is a live chat widget, two inconsistent sets of email and phone contacts across the UAE site’s own pages, and a support promise (“24/7 technical and account support”) stated on the account pages with no detail behind it. What we cannot document, because the relevant pages did not load, is how a complaint is actually escalated, what timeframe applies, or what a client’s rights are if the firm’s response is unsatisfactory.

Prohibited Countries

The clearest firsthand restriction we found sits inside the platform pages rather than a policy document: the UAE site run by MEX Global Financial Services LLC lists Forex, Metals, Shares, Indices and Commodities as its tradable products and drops Cryptocurrencies from both its products navigation and its MT5 “Tradable products” list, while the group’s gb/global site keeps Cryptocurrencies on the same list. We read both pages directly, so this is a documented difference in what one entity offers, not a claim about who may open an account.

Countries an earlier review lists as off-limits

An earlier review of this firm, not a page we fetched ourselves, reported that MultiBank does not take on clients from the United States, Japan, Canada, North Korea, Iran, Cuba, Syria and Sudan. We are restating that list as something a prior review said, because none of the country versions of the site we fetched for this review state it in the firm’s own words. Our evidence’s own failure log shows every Client Agreement, Risk Warning and Regulations-detail document it tried to fetch for this brand came back unreadable, so we have no firsthand onboarding or eligibility clause to check that list against.

Which MultiBank Group entity can actually take a given client

MultiBank Group’s own “Global Presence” list names a separate licensed entity for most of the jurisdictions it operates in, and the registers we checked confirm several of those entities are scoped to one market rather than open worldwide. The Cyprus Securities and Exchange Commission register confirms MEX Europe Ltd under CIF licence 430/23, and that licence serves EU clients only. The MAS Financial Institutions Directory confirms MEX Global Markets Pte Ltd as a Capital Markets Services Licensee for dealing in capital markets products, OTC derivatives and leveraged foreign exchange, and that licence serves Singapore clients only. The Cayman Islands Monetary Authority’s List of Securities Investment Business Licensees confirms MEX Atlantic Corporation under licence number 1811316 for Broker/Dealer and Securities Arranger activities. The BaFin company database confirms MEX Asset Management GmbH, BaFin-ID 10119375, holds current permissions for Anlagevermittlung, Anlageberatung, Abschlussvermittlung, Finanzportfolioverwaltung and Eigengeschäft, but that same database entry shows this is the group’s German asset manager, not the entity that opens MultiBank retail trading accounts, so a German reader pointing to the BaFin listing would be citing the wrong entity for a trading account.

The UAE Capital Market Authority (SCA) register confirms MEX Global Financial Services LLC as CP-0000816, active since 2022, permitted as a Category 1 Trading Broker for OTC derivatives and foreign exchange spot markets. That register entry gives the firm’s website as mex.ae, which is not multibankfx.com, the site this review reads. Anyone in the UAE relying on the SCA listing to vouch for multibankfx.com is relying on a register entry that names a different web address for the licensed company.

Two entities on the group’s own presence list are not on the registers that would confirm them. MEX Pacific, which the firm names against Vanuatu’s VFSC, does not appear among the 66 current licensees on the VFSC Financial Dealers Licensee List we searched; that list only carries licensees active now, so this shows MEX Pacific is not currently licensed there, not that it never was. MB.IO PTY LTD, which the firm names against Australia’s AUSTRAC, does not appear on the AUSTRAC Virtual Asset Service Provider Register we searched, a register that also drops cancelled or suspended entries, so again this shows current absence rather than a history. For seven other entities on the same presence list, covering Austria’s FMA, the BVI’s FSC, the UAE’s VARA, Seychelles’ FSAS, Mauritius’ FSCM, India’s FIU and Tianjin’s TFG, we hold no register to check against at all, which is a gap in what we searched rather than a finding about those entities.

What this leaves unresolved for a prospective MultiBank client

Because none of the firm’s own Client Agreement or Risk Warning documents loaded when we fetched them, we could not confirm eligibility, KYC or country-exclusion terms in the firm’s own wording for any entity, including the one operating multibankfx.com. The entity a given visitor actually contracts with, and which country restrictions apply to them, depends on which regulator’s entity they are routed to, and the UAE case above shows that routing does not always match the domain a client is reading. We searched 1,441 warning-list entries mirrored from CySEC, the FCA and the FSC Mauritius, and this firm’s names do not appear on any of them, which speaks to sanctions or warning status rather than to country eligibility.

Conclusion

MultiBank Group scores 6.8 out of 10 in this review, up from the 6.3 we gave it previously. That is a move in our own assessment, not a change in the firm: this pass drew on eight public register checks, a warning-list search, and a fresh read of the firm’s own pages, and the picture that produced is more mixed than the previous score suggested rather than simply better. Regulation lands at 6.5, fees at 8.3, platform at 6.9, support at 5, reviews at 7.1.

What MultiBank Group’s licences actually cover

The clearest finding this time is a correction. The ASIC register confirms AFS licence 416279 for MEX Australia Pty Ltd, trading as MEX Markets; the earlier mismatch on this licence was a parsing error, not a real discrepancy, because the claimed name carried the trading name in brackets. Beyond that single fix, the group’s licences hold up unevenly entity by entity. The UAE Capital Market Authority (SCA) register lists MEX Global Financial Services L.L.C. as CP-0000816, status Active, since 2022, but the website the register gives for that company is mex.ae, not multibankfx.com, the site this review covers, and the register publishes that CP code rather than the licence number the firm itself quotes. The BaFin company database confirms MEX Asset Management GmbH, BAK 119375, with five current permissions under the WpIG dated 26 June 2021, but this is an asset-management entity in the group and does not open the retail trading accounts this brand offers. The CIMA List of Securities Investment Business Licensees confirms MEX Atlantic Corporation under licence 1811316, dated 7 July 2021, for broker/dealer and securities arranger activities. The Cyprus Securities and Exchange Commission register confirms MEX Europe Ltd holds CIF licence 430/23, which the register itself scopes to Cypriot investment firms serving EU clients. The MAS Financial Institutions Directory confirms MEX Global Markets Pte. Ltd. as a Capital Markets Services Licensee for Singapore clients, though the directory publishes no licence number to check against the firm’s own citation.

Where the group’s own “Global Presence” list runs ahead of the registers

Two of the entities MultiBank Group’s own site lists as regulated do not show up where we looked. The VFSC Financial Dealers Licensee List, searched against all 66 current Vanuatu licensees, carries no company named MEX Pacific; that list only ever shows firms licensed now, so this cannot speak to any past status. The AUSTRAC Virtual Asset Service Provider Register shows no match for MB.IO Pty Ltd either, again against a register that drops cancelled or suspended entries rather than keeping a history. Several more regulators the firm names on that same list, the FMA, the FSC named for MultiBank FX International, VARA, the FSC in Mauritius, and the body named “TFG” in China, are not ones we hold register entries for, so those claims were not checked at all; that is a gap in our own directory, not a finding about MultiBank Group. Separately, the firm’s about page states MEX Atlantic clients carry a Lloyd’s of London “excess loss insurance” policy up to $1,000,000 per account, which is a privately arranged policy rather than a statutory compensation scheme, and by its own wording covers MEX Atlantic clients only, not the wider group. The same page cites “US $322 Million Paid up Capital” and a “B Rating with S&P” without naming which entity or product carries the rating or when it was issued. The warning-list search covered 1,441 entries mirrored from CySEC, the FCA, and the FSC in Mauritius, and MultiBank Group matched none of them; that is a real, checkable result, but it covers only those three lists, not every regulator worldwide. No Client Agreement, Risk Warning, or Regulations page could be fetched from the firm’s own site for our evidence, so none of the contract terms that usually anchor a review, liability caps, withdrawal limits, unilateral amendment rights, could be checked firsthand.

Fees and account tiers

The firm’s platform pages set out three tiers: a Standard Account from a $50 minimum deposit described as commission-free with instant execution, a Pro Account from $1,000 described as zero-commission with tighter spreads, and an ECN Account from $10,000 offering raw spreads. All three list the same extras, MetaTrader 4/5 access, Social Trading, and round-the-clock support. No separate fee schedule was reachable in our evidence; the pages listed as fee pages on the firm’s UAE site turned out to be complaint-and-feedback pages rather than pricing tables, so the spread and commission figures above come from the account-tier descriptions themselves, not a dedicated costs page.

Platform and leverage on MultiBank Group’s own pages

MT4 and MT5 are both offered, each with web, desktop, and app versions, and both pages state leverage up to 1000:1 and a stop-out level of 50%, alongside more than 80 technical indicators and over 55 forex pairs. Negative balance protection is listed as a group-wide feature, but no margin-call level is published alongside the stop-out figure, so a client has the point positions get force-closed without a stated earlier warning threshold. A third platform, MB Trader, appears in the site’s own navigation as distinct from MT4/MT5 and their web versions, with no feature detail on the pages fetched. The UAE entity’s product list and its MT5 tradable-products page both drop cryptocurrencies, which the global site still lists.

Support: MultiBank Group’s own contact details disagree with each other

The firm’s platform, root, and about pages for its UAE audience give cs@mex.ae and phone number 800203040; its accounts, contact, fees, and legal pages for the same audience give cs@multibankfx.com and 600-575-250. Both pairs come from the firm’s own site, not from a third party, and nothing on those pages explains which one a client should use. That inconsistency is the main driver behind the support score of 5.

MultiBank Group holds genuine licences in Australia, the UAE, Germany, the Cayman Islands, Cyprus and Singapore, each covering only its own slice of clients, plus a clean result on the 1,441-entry warning-list search, against a support setup where the firm’s own pages give conflicting contact details and a licence claim in Vanuatu that the VFSC register does not carry. TrueBroker scores MultiBank Group 6.8 out of 10.

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