Exness review.

Overview

TrueBroker is a free broker safety checker, and this page is our review of Exness, scored 8.0 out of 10 across regulation, fees, platform, support and reviews. Exness is a trading brand run by more than a dozen separate legal entities rather than one company: the group brand describes itself as headquartered in Limassol, Cyprus, established in 2008, and the entity that actually takes a given client’s money depends on where that client is registered.

Overview Table

Facts List

• Exness (UK) Ltd holds FCA reference 730729, status Authorised, confirmed on the FCA register, but per our earlier review all five of its permissions are restricted to Professional clients and Eligible Counterparties, with no permission to serve retail clients.
• Exness (Cy) Ltd holds CySEC licence 178/12, confirmed as an active investment firm licence on the Cyprus Securities and Exchange Commission register, granted 5 September 2012; the same entity’s separate FCA reference, 606828, is confirmed on the FCA register as “No longer authorised” with effect from 31 December 2020.
• The retail counterparty for most exness.com clients outside the EEA is Exness (SC) Ltd of Seychelles, listed on the Seychelles FSA register as a regulated securities dealer; the FSA does not publish licence numbers, so the firm’s own SD025 is not itself confirmed by the register.
• Exness ZA (PTY) Ltd holds FSCA licence 51024, confirmed as an Authorised Financial Service Provider on the South African register.
• Exness (VG) Ltd’s BVI FSC listing (checked from a 28-day-old snapshot) confirms it as authorised for Dealing as Agent and Dealing as Principal; the FSC export publishes no licence numbers, so the firm’s own SIBA/L/20/1133 is not itself confirmed.
• Forexite Ltd’s Belize FSC registration, 9110312, is confirmed on the Financial Services Commission Belize public register as Active, licensed for Trading in Securities as Agent and as Principal.
• Exness (MU) Ltd is confirmed on the FSC Mauritius register as a licensed Investment Dealer; the register does not publish a licence number, and the firm’s own materials give two different numbers for this same licence, GB20025294 on its Regulation page and C113012295 in the reviewed overview table.
• Exness (KE) Limited holds CMA Kenya licence 162, confirmed on the Capital Markets Authority register as a non-dealing online foreign exchange broker serving Kenyan residents and Kenya-incorporated entities only.
• An Arabic-named entity matched to “Exness Limited Jordan Ltd” is confirmed on the Jordan Securities Commission directory as active, with financial broker and foreign-markets broker licences dated from 1 January 2026; the directory publishes no separate JSC licence number.
• We searched 1,438 warning-list entries mirrored from the FCA, CySEC and FSC Mauritius and found no match for Exness itself; one lookalike, “Exnessfxcapital”, is listed on the FCA register as Unauthorised and is not part of the Exness group.

Where Exness is regulated and where it isn’t

The two licences a reader is most likely to recognise, the FCA and CySEC ones, don’t cover the account most Exness clients actually open. Exness (UK) Ltd’s FCA authorisation is confined to Professional clients and Eligible Counterparties, and Exness (Cy) Ltd’s UK permission has read “No longer authorised” on the FCA register since 31 December 2020. The entity that opens a retail account for most exness.com visitors outside the EEA is instead Exness (SC) Ltd in Seychelles, backed by licences in Curaçao (Exness B.V., CBCS number 0003LSI, confirmed on the CBCS registry under Licence Securities Intermediary), the BVI (Exness (VG) Ltd) and Belize (Forexite Ltd) rather than by the FCA or CySEC. A further entity, Vanvest Limited of Vanuatu, is confirmed on the Vanuatu Financial Dealers Licensee List under company number 700276, but per our earlier review it appears only in a sign-in-wall footer served to visitors from Indonesia, Thailand, Vietnam and Azerbaijan, and not on Exness’s own Regulation page.

What Exness charges to trade and withdraw

As of an article updated 18 April 2025, Exness’s own Help Centre says deposit and withdrawal processing fees are not charged by the firm itself, although certain payment methods and banks may impose their own. The firm’s Kenya fees page separately cautions that “deposit fees may be applied to specific payment methods to maintain the integrity of our payment processes,” without giving figures. Inside the signed-in Personal Area used for this review, the listed deposit and withdrawal methods (bank card, QRIS, virtual account, and a run of cryptocurrencies including Bitcoin, Ethereum and several USDT and USDC networks) each show a 0% fee, alongside published processing windows and USD-denominated limits. Account minimums, per the same Personal Area account-opening screen, are 10 USD on Standard and Standard Cent and 200 USD on Pro, Zero and Raw Spread. Zero’s own account-opening screen advertises commission “from 0.05 USD per lot/side,” but per our earlier review the same firm’s contract specifications show actual Zero-account commission on forex majors running from $2.50 to $5.25 per lot per side, well above the headline figure.

Contract terms worth reading before signing with Exness

Per our earlier review, clauses 1.5 to 1.7 of Client Agreement Part B permit Exness to transfer client funds to a third party located in or outside Seychelles, potentially pooled with other clients’ money in an omnibus account, and exclude Exness from liability should that third party become insolvent. Under Part E, clause 3.3, the firm may also lower leverage to 1:200 in the three hours before close ahead of weekends and holidays, and raise margin requirements when scheduled news is due. A footer carrying the site-wide risk warning declares outright that “Under no circumstances shall Exness have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any financial activity.” A footnote to the Key Facts Statement, meanwhile, notes that negative balance protection is excluded for the B2B business, so clients of the FCA- and CySEC-authorised entities miss out on the protection advertised elsewhere on the site.

Key Takeaways

What the regulation actually covers

Exness (UK) Ltd holds FCA reference number 730729, confirmed on the FCA register as Authorised, effective 1 September 2016. All five of its permissions are restricted to Professional clients and Eligible Counterparties, so a UK retail visitor gets no cover from this licence. A second UK entry, FRN 606828 held by Exness (Cy) Ltd, shows on the FCA register as “No longer authorised” with effect from 31 December 2020, matching what the firm itself discloses. Exness (Cy) Ltd’s live licence is the Cyprus one: CySEC 178/12, confirmed on the CySEC investment-firm register, though the same evidence states this entity does not offer services to retail clients either.

The entity most exness.com traders actually contract with sits offshore. Exness (SC) Ltd is confirmed on the Seychelles FSA register as a securities dealer (SD025, though the FSA register does not itself publish licence numbers, so that number remains the firm’s own claim). Exness (VG) Ltd is confirmed on the BVI FSC list, regulated for Dealing as Agent and Dealing as Principal, again without the register printing a licence number to check SIBA/L/20/1133 against. Forexite Ltd is confirmed on the Belize FSC’s LicenSys public register under registration number 9110312, licensed for Trading in Securities as Agent and as Principal. Exness B.V. appears in the CBCS Curaçao registry of supervised institutions under License Securities Intermediary, again with no licence number printed for the firm’s own 0003LSI to be checked against.

Two entries confirm the company but not the claimed licence detail. Exness (MU) Ltd is confirmed on the FSC Mauritius Online Public Register as an Investment Dealer, licensed 07/12/2020, but the register publishes no licence number, so neither GB20025294 nor the C113012295 figure quoted elsewhere for the same entity is verified by it, and the two numbers do not match each other. Exness ZA (PTY) Ltd is confirmed on the FSCA South Africa register, FSP 51024, status Authorized.

Two African/Middle East entities check out cleanly with register-published numbers. Exness (KE) Limited’s Capital Markets Authority Kenya licence, number 162 for a non-dealing online foreign exchange broker, is confirmed with that exact number on the CMA register. In Jordan, the Jordan Securities Commission directory confirms a company matched to the claimed Exness Limited Jordan Ltd, status active, and lists four JSC licences dated from 1/1/2026, though the directory publishes no separate JSC licence number to check against.

Where the paper trail runs thin

Vanvest Limited, named in the sign-in-wall footer served to visitors from Indonesia, Thailand, Vietnam and Azerbaijan, is confirmed on the Vanuatu VFSC Financial Dealers Licensee List under company number 700276 with licence classes A, B and C active since 30 December 2022. But Vanvest is absent from Exness’s own Regulation page, and the VFSC list does not state what those licence classes actually authorise, so a reader routed toward this entity through the sign-in wall has less to check than a reader routed toward the Seychelles or BVI entities.

We searched 1,438 warning-list entries mirrored from CySEC, the FCA and FSC Mauritius, and Exness matches none of them. One lookalike does turn up: the FCA register carries a separate entry for “Exnessfxcapital,” listed as an Unauthorised firm, with no clone marker attached to that entry. It is not part of the Exness group and is not covered by FRN 730729; a reader searching the Exness name could land on it by mistake.

What Exness charges to trade and to move money

The Standard and Standard Cent accounts carry no commission, spreads from 0.2 and 0.3 pips, and the operator’s own account-opening screen shows a $10 minimum deposit for both, a figure the international marketing pages do not publish. Pro, Zero and Raw Spread all list a $200 minimum. Zero’s headline commission is advertised as “From $0.05 each side per lot” on the account-opening screen and on the Jordan and Kenya sites, but the same operator’s own contract specifications show actual Zero commission on forex majors running $2.50 to $5.25 per lot per side, up to roughly a hundred times the headline figure.

On funding, the Personal Area’s own deposit/withdrawal method list shows 0% fees across QRIS, Virtual Account, Bank Card, and the crypto rails (Bitcoin, Ethereum, Tether across three networks, USD Coin, TRON, BNB, BinancePay), with limits running from $10 up to $1,000,000 depending on method. Set against that same page, a footnote on the public fees page states that deposit fees may apply to specific payment methods without naming an amount, and Exness reserves the right to investigate or charge a fee on withdrawals from accounts with no trading activity, also unquantified. Under Client Agreement Part E clause 9.1, an administration fee can be charged on Islamic swap-free accounts irrespective of how long a position stays open, and here too no published amount is given.

Contract terms that bind a client

Part B of the Client Agreement, in clauses 1.5 to 1.7, gives Exness the right to move client money to a third party based in Seychelles or another jurisdiction, hold those funds together with other clients’ money in a shared omnibus account, and accept no liability if that third party becomes insolvent. Under Part E clause 3.3, the firm can unilaterally reduce leverage to 1:200 during the three hours preceding weekend and holiday market closes, and increase margin requirements ahead of scheduled news events. Dated 30 September 2024, the Bonus Terms and Conditions for Exness (SC) Ltd give the firm the right to remove bonus funds from a trading account at any moment without prior notice, and to end a bonus programme and reclaim whatever it awarded without needing cause or advance warning; this mechanism remains in place even though no bonuses are currently advertised.

Platform, support and the reputation record

Trading runs across MT4, MT5, the proprietary Exness Terminal and the Exness Trade app, all TradingView-charted or comparably equipped, with 128-bit encryption on MT4 and hedging support on MT5. Support is 24/7 in eight languages including English and Arabic per the Personal Area’s own coverage page, and the Kenya and Jordan Contact Us pages give support@exness.ke and support@exness.jo, though the Kenya page we fetched prompts a phone call without showing a number. Trustpilot’s own page discloses its 4.7-from-31,630 rating is a paid, claimed profile that does not fact-check reviews, with a barbell-shaped distribution (89% five-star, 6% one-star). Within that one-star band and in recent Google Play reviews, the recurring complaint is withdrawals stalled or accounts restricted during compliance review, including one Trustpilot case Exness itself confirmed took roughly two months across multiple payment providers to resolve.

Licenses & Regulation

Exness is not one regulated company but a group of separately licensed entities, and which one actually takes a client’s money depends on where that client signs up. We checked 25 public registers to see which of the firm’s licence claims hold up, running a positive control on each register first so an empty result would mean absence rather than a broken search.

The two Western licences do not cover retail clients

Exness (UK) Ltd holds FRN 730729 on the FCA register, and the register confirms it: Authorised, effective 1 September 2016, tied to Companies House number 08861481. But all five permissions attached to that licence are restricted to Professional clients and Eligible Counterparties, per our earlier review, so a UK retail applicant is not covered by it. A second FCA number tied to the group, 606828, belongs to Exness (Cy) Ltd, and the register shows that permission as “No longer authorised” since 31 December 2020, matching what the firm itself discloses. The Cyprus regulator CySEC confirms licence 178/12 for Exness (Cy) Ltd as an active investment-firm authorisation, but the same entity does not offer services to retail clients.

Where retail clients actually land

The entity that takes most exness.com retail business sits offshore. The Seychelles FSA lists Exness (SC) Ltd as a regulated securities dealer, confirming the entity though not the specific number SD025, which the register does not publish. Exness B.V. appears in the CBCS registry for Curaçao and Sint Maarten under License Securities Intermediary, again confirming the company and category without confirming the number 0003LSI. The BVI FSC lists Exness (VG) Ltd as regulated for Dealing as Agent and Dealing as Principal, confirming the entity but not the licence number SIBA/L/20/1133 it quotes. Forexite Ltd is on the Belize FSC’s LicenSys register with registration 9110312, status Active, licensed for Trading in Securities as Agent and as Principal. None of these three offshore registers publish licence numbers alongside the company listing, so in each case the entity and its permission category are confirmed while the specific number remains the firm’s own claim.

Mauritius: two different licence numbers from two of our own sources

Exness (MU) Ltd appears on the FSC Mauritius Online Public Register holding SEC-2.1B Investment Dealer (Full Service Dealer excluding Underwriting), licensed 7 December 2020, and the same entity states plainly that it “does not currently provide any retail services.” The firm’s own Regulation page gives the licence number as GB20025294; our earlier review’s overview table gives a different number, C113012295, for what it says is the same authorisation. The Mauritius register does not publish licence numbers at all, so neither figure is confirmed by it, and the two sources disagree with each other.

South Africa, Kenya and Jordan

Exness ZA (PTY) Ltd holds FSP 51024 on the FSCA register, status Authorized, confirmed. In Kenya, the CMA register lists Exness (KE) Limited under licence 162 as a non-dealing online foreign exchange broker, serving Kenyan residents and Kenya-incorporated entities only; that number checks out against the register. In Jordan, the Jordan Securities Commission’s directory lists اكسنس ليمتد الاردن as active, company registration 51905, with financial broker and related licences recorded from 1 January 2026, matched to the firm by its domain www.exness.jo; the directory does not publish a separate JSC licence number, so we hold no confirmed number for that authorisation, and we hold no register entry at all for “JSC (Jordan)” as separately claimed, which is a gap in our directory rather than a finding about the firm. Company registrations for Exness (Cy) Ltd (Cyprus, HE 293057), Exness (UK) Ltd (Companies House 08861481) and Exness (SC) Ltd (Seychelles, C8423606) all check out as company records, which confirm incorporation and never a trading licence.

A licence claim we could not verify at all

Our earlier review flags Vanvest Limited of Vanuatu, registration number 700276, as an entity named in the sign-in-wall footer served to visitors from Indonesia, Thailand, Vietnam and Azerbaijan, absent from Exness’s own Regulation page and from the footer shown to South Africa. The Vanuatu Financial Dealers Licensee List does confirm VANVEST LIMITED, company number 700276, licence classes A, B and C, status Active since 30 December 2022, and the VFSC does not publish what those licence classes cover. That confirms the register entry exists; it does not explain why an entity absent from the firm’s own regulation disclosure is the one shown to prospective clients in those four countries.

Clean on our warning-list search, with one lookalike to flag

We searched 1,438 warning-list entries mirrored from the FCA, CySEC and the Mauritius FSC, and Exness appears on none of them. One similarly named firm does appear: the FCA register carries a separate entry for “Exnessfxcapital,” listed as an Unauthorised firm, with no clone marker on the entry. That is not the broker under review and is not covered by FRN 730729 or any other licence listed here, but it is a name a reader searching for Exness could easily land on by mistake.

How to Trade

Exness advertises five live account types, and the difference between them is less about instruments than about how an order actually fills and what a client pays to get it filled. The operator’s own account-opening screen and the Kenya and Jordan account pages describe Standard and Standard Cent as commission-free with market execution, spreads “from 0.2 pips” and “from 0.3 pips” respectively, and a margin call level of 60%. Pro, Zero and Raw Spread all require a 200 USD minimum deposit and drop the margin call level to 30%. Pro is filled by instant execution, which carries a three-second window in which a requote can be accepted or rejected rather than the market execution used on the other four account types.

What Exness actually charges to trade on Zero

The account-opening screen and the Jordan Pro accounts page both headline the Zero account’s commission as “From $0.05 each side per lot.” The signed-in contract specifications for the same account show the real commission on forex majors running from $2.50 per lot per side on EURUSD and USDJPY up to $5.25 per lot per side on USDCHF. Raw Spread is priced differently: commission there runs as high as 3.50 USD per lot per side, added to a spread the operator quotes from 0.0 pips.

Instruments on offer, and where they stop

The operator’s account tables and platform pages list forex (120+ pairs), cryptocurrency pairs (35+, up to 1:400 leverage), stock indices (10+), commodities (18, split on the Kenya MT4/MT5 pages into a Metals group covering gold, silver, platinum and palladium and an Energies group covering UKOIL, USOIL and XNGUSD) and 93 named individual stocks. That full list does not travel to every entity. The Jordan site’s own “Markets” navigation, fetched directly, offers only Forex CFDs, Commodities CFDs and Indices CFDs; there is no stocks category and no crypto category in the Jordan account tables. A client onboarded through the Jordan entity cannot trade the individual stocks or the crypto pairs the international account pages advertise.

Platforms

Trading runs across MetaTrader 4, MetaTrader 5 and two of the firm’s own applications. The Kenya platform pages describe MT4 with 128-bit encryption and MQL4 Expert Advisor automation, and MT5 with a MetaEditor for custom robots and indicators, hedging support, 38 built-in indicators and 44 drawing tools. The firm’s own browser-based platform, Exness Terminal, runs on TradingView charting, offering 100+ indicators, 50 drawing tools and one-click trading. That same Kenya page adds a caveat: automated trading is not supported, and a recent browser is required (Chrome 92, Edge 92, Firefox 104, Opera 78, or Safari 15 on macOS/16 on iOS). The Exness Trade mobile app carries the same TradingView charting and adds built-in live chat in 14 languages, but likewise offers no automated trading. Mobile MT5 is, per the same page, the only one of the three mobile options offering buy/sell stop-limit orders.

Leverage: what “1:Unlimited” actually requires

Every account page headlines “1:Unlimited” leverage. Nothing on the account pages says so, but conditions apply according to Exness’s own Help Centre leverage article, current as of 27 February 2026: this leverage is available only after account equity falls below 5,000 USD, and only once the client has closed at least ten orders across every live account totalling a minimum of 5 standard lots (or 500 cent lots), and even then it is limited to forex majors and minors, DXY, USDCNH, HKDJPY, USDHKD, USDTHB and gold and silver. Once equity passes 5,000 USD the cap drops to 1:2000, then 1:1000 between 30,000 and 99,999.99 USD, then 1:500 from 100,000 USD up. The same article caps clients onboarded through Exness (KE) Limited at 1:400 no matter their equity level. Elsewhere, Part E, clause 3.3 of the Client Agreement gives Exness discretion to reduce leverage to 1:200 during the three hours preceding weekend and holiday market closures, and to raise margin requirements around scheduled news events.

Stop outs, margin calls and where the protection stops

Margin call sits at 60% on Standard and Standard Cent and 30% on Pro, Zero and Raw Spread, per the account-opening screen figures above. Exness (KE) Ltd’s own Legal documents page carries an announcement, dated 12 December 2023, that the stop-out level for all trading accounts changed from 0% to 20% and that Stop Out Protection was disabled for Kenyan clients, applied automatically to orders already open as well as new ones. More broadly, Exness’s Help Centre and Client Agreement describe Stop Out Protection’s availability as decided by the firm’s own internal models, liable to be disabled if a client’s strategy relies on it, and unsupported for clients of Exness (KE) Limited and Exness (JO) Limited by design. The firm’s own worked example in its negative balance protection article shows the gap this leaves: a hedged position can carry equity of minus 50 USD while the account balance stays positive, a state Stop Out Protection can itself produce by delaying a stop-out, and negative balance protection does not reset that account, so a 100 USD deposit into it loses 50 USD to the existing shortfall before the client can use it. The firm’s own Key Facts Statement carries a footnote noting that negative balance protection is not extended to the B2B business, that is, the FCA- and CySEC-authorised side of the group.

Swap-free trading

Exness’s Trading Conditions page states plainly that “Swaps do not apply to accounts registered from Islamic countries,” tying eligibility to registration country rather than to a client’s own declared faith or circumstances. The Client Agreement, Part E, clause 9.1, allows an administration fee on swap-free accounts, applied to open positions regardless of how long the position is held, and the amount of that fee is not published in any of the material reviewed. Exness’s own Help Centre also warns that a swap-free client whose trading is not concentrated mostly during trading hours, and who regularly leaves large numbers of orders open overnight, “may become unqualified,” so the status can be taken away from exactly the clients most likely to depend on it.

Account Types

Exness sells five live account types, all confirmed from the same signed-in Personal Area account-opening screen and the account-types page pulled from that session: Standard, Standard Cent, Pro, Zero and Raw Spread. Each is priced through spread and, on two of the five, a per-lot commission, rather than through any bonus or credit structure the evidence describes.

The five accounts Exness sells

The same screen also caps Standard Cent at roughly 30 tradable symbols, well below what the other four account types offer. The 10 USD Standard and Standard Cent minimums come from that same operator account-opening screen; Exness’s international marketing pages do not print a figure at all, saying only that the minimum varies by payment method and region. That is not the pages contradicting each other, it is two different steps in the funnel: the marketing site withholds the number, the account-opening screen (reached only after signing in) shows it.

Why Exness’s Zero account does not cost what its own headline says

Exness advertises the Zero account’s commission as “From 0.05 USD per lot/side” on the account-opening screen and on the Kenya and Jordan sites alike. The same account-opening session’s own contract specifications show the actual commission charged on forex majors running from 2.50 USD per lot per side on EURUSD and USDJPY up to 5.25 USD per lot per side on USDCHF. The headline figure is not achievable on any major currency pair in the evidence: a client trading EURUSD on Zero pays fifty times the advertised “from” number, and one trading USDCHF pays more than a hundred times it. An earlier version of this review cited a different headline, 0.02 USD per lot per side, which does not appear in any current Exness source checked here; the discrepancy worth flagging is the current one, between Exness’s own 0.05 USD headline and its own 2.50-5.25 USD reality on the pairs most retail clients actually trade.

What Exness does not publish before registration

Exness’s Client Agreement, Part B clause 7.1, states that minimum deposits and withdrawal commissions are not fixed publicly: they depend on the client’s registered region, verification status and payment provider, and are shown only inside the Personal Area. That clause is consistent with what the marketing pages actually show, which is no minimum deposit figure for Standard or Standard Cent at all. A prospective client who has not yet registered and verified an account cannot learn, from Exness’s own public pages, what the two entry-level accounts will actually cost to open.

Leverage, margin calls and swap-free terms across all five accounts

The table above lists every account as offering “1:Unlimited” leverage. In practice, per the Help Centre leverage article (updated 27 February 2026), that ceiling only becomes available below 5,000 USD equity, only once a client has racked up at least ten closed orders across all live accounts worth at least 5 lots (or 500 cent lots) combined, and only on a restricted list of instruments: forex majors and minors, DXY, USDCNH, HKDJPY, USDHKD, USDTHB and gold and silver. Above that equity band the cap steps down to 1:2000, then 1:1000, then 1:500 at 100,000 USD and above. A client who onboards through Exness (KE) Limited, by contrast, faces a flat 1:400 cap on every account type, whatever their equity. Margin call levels also differ by account: Standard and Standard Cent trigger a margin call at 60% margin level, while Pro, Zero and Raw Spread trigger at 30%, per the account-types page.

Any of the five accounts can be opened swap-free. The Client Agreement, Part E clause 9.1, allows Exness to apply an administration fee to open positions on a swap-free account regardless of how long the position is held, and the trading-conditions page states swaps do not apply to accounts registered from Islamic countries, meaning the swap-free option is tied to registration country rather than being available to any client who requests it. The Help Centre separately warns that a swap-free client who trades mostly outside normal trading hours and regularly holds large numbers of positions open overnight “may become unqualified” for the status.

Negative Balance Protection

Exness advertises negative balance protection, but the evidence shows two carve-outs a client would only find by reading past the headline.

What the negative balance protection covers, and what it does not

The firm’s own worked example, published in a Help Centre article updated 23 June 2026, shows the protection does not reach every state that looks like a loss to the client. Stop Out Protection, a feature Exness advertises as protective, works by delaying a stop-out on the account’s own internal models, and that delay can put an account into negative equity while the balance itself stays positive. In the scenario Exness itself sets out, a hedged position leaves equity at minus 50 USD even though the balance remains positive; when the client deposits 100 USD into that account, no reset is triggered, and 50 USD of the fresh deposit is immediately lost. Negative balance protection, on the firm’s own account of it, does not cover that state.

There is a further exception buried in a footnote of the Exness Key Facts Statement, which excludes the B2B business, the FCA- and CySEC-authorised arm of the group, from negative balance protection altogether. Exness (UK) Ltd (FRN 730729, confirmed Authorised on the FCA register) and Exness (Cy) Ltd (licence 178/12, confirmed on the CySEC register) both serve only Professional clients and Eligible Counterparties, not retail, so this carve-out sits alongside the fact that neither of the group’s Western-regulated entities takes retail money in the first place. The entity that actually holds most retail accounts is one of the offshore entities named on Exness’s Regulation page: Exness (SC) Ltd in Seychelles (FSA licence SD025, confirmed on the Seychelles FSA register), Exness B.V., based in Curaçao; Exness (VG) Ltd, registered in the BVI; or Forexite Ltd, based in Belize.

Stop Out Protection is discretionary and geography-dependent

Availability of Stop Out Protection is decided by Exness’s own internal models, and the firm reserves the right to disable it for a client if that client’s strategy leans on it. The feature is not supported at all for clients of Exness (KE) Limited in Kenya or the Jordan-licensed entity. In Kenya specifically, an announcement on Exness (KE) Ltd’s own Legal documents page, dated 12 December 2023, records that the stop-out level for all trading accounts changed from 0% to 20% and that Stop Out Protection was disabled outright, applied automatically to orders already open as well as to new ones. That change reached every Kenyan client through a website announcement rather than any individual consent step.

Margin calls vary by account, and leverage can be cut without notice

The account-types evidence gives margin call levels that differ by account: Standard and Standard Cent list a margin call at 60%, while Pro, Zero and Raw Spread list 30%. Under Part E clause 3.3 of the Client Agreement, Exness may, at its own discretion and on its own schedule, reduce leverage to 1:200 in the three hours before weekend and holiday market closes, and increase margin requirements around scheduled news events. The “1:Unlimited” leverage advertised elsewhere is not available to every client, however: per a Help Centre article updated 27 February 2026, it only applies to forex majors and minors, DXY, USDCNH, HKDJPY, USDHKD, USDTHB and gold/silver, and requires that account equity stay below 5,000 USD and that the client have closed at least ten orders adding up to 5 standard lots (500 cent lots) or more over all live accounts; as equity climbs past 5,000, 30,000 and 100,000 USD, the multiple steps down to 1:2000, 1:1000 and 1:500 in turn. Regardless of how much equity sits in the account, clients who signed up through Exness (KE) Limited face a hard ceiling of 1:400.

The liability disclaimer sitting behind all of this

A site-wide risk-warning footer states: “Under no circumstances shall Exness have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any financial activity.” The Jordan site carries the same disclaimer, word for word, in its own Risk Warning notice. Neither version names a cap or a carve-out; both put the loss on the client except where the negative balance protection and its own exceptions apply.

Trading Instruments

What we can actually check about tradable markets on Exness comes from account-type pages, contract specifications and platform pages served to Kenya and Jordan, plus the signed-in Personal Area. The picture is not uniform across entities, and the headline instrument counts sit in the earlier review rather than in anything we fetched directly.

What Exness lists as tradable

The earlier review put the international lineup at 120+ forex pairs, 35+ cryptocurrency pairs, 10+ stock indices, 18 commodities and 93 individual stocks. We did not verify those counts first-hand; they carry the “earlier review” tag. What we did fetch directly, on the Kenya platform pages, breaks commodities into two named groups rather than one: Metals (gold, silver, platinum, palladium) and Energies (UKOIL, USOIL, XNGUSD). The Kenya MT4/MT5 pages we read show this split; whether the international site groups them the same way is not something we checked.

Jordan gets a shorter list than Kenya or the international site

The Jordan site’s own navigation, which we read directly, names only three CFD categories: Forex CFDs (“عقد فروقات الفوركس”), Commodities CFDs (“عقد فروقات السلع”) and Indices CFDs (“عقد فروقات المؤشرات”). Stocks are absent from that navigation. The earlier review’s account tables likewise list only Forex CFD, Commodities CFD and Indices CFD for Jordan, with no Stocks row, while the 93 individual stocks the earlier review counted are attributed to the international site’s account tables. Cryptocurrency pairs are absent from the Kenya and Jordan site navigation entirely; the earlier review’s 35+ crypto pairs figure, including up to 1:400 leverage on crypto, is drawn from the international site’s contract-specifications view, not from the Kenya or Jordan pages. A trader signing up through the Kenya or Jordan entity is working from a narrower instrument set than the marketing figures for the group as a whole suggest, and a Jordan client specifically cannot reach the individual stocks advertised elsewhere.

Where the retail counterparty actually sits matters for what’s on offer

The entities that carry Exness’s better-known licences are not the ones offering the full instrument range to retail clients. Exness (Cy) Ltd, holder of CySEC licence 178/12, does not offer services to retail clients at all, per the same Kenya legal page we read. Exness (MU) Ltd, licensed by the FSC Mauritius as an Investment Dealer, states on that same page that it “does not currently provide any retail services.” Exness (UK) Ltd’s FCA authorisation (FRN 730729, confirmed on the FCA register) is restricted, per the earlier review, to Professional clients and Eligible Counterparties. So the instrument lists above, in practice, are being offered through the Seychelles, Curaçao, BVI or Belize entities that serve as counterparty to most exness.com retail clients, not through the Western-regulated entities whose names appear most prominently in the brand’s regulatory disclosures.

Where the account-type spread and commission figures come from

Exness’s account-type pages, read directly through the Personal Area, list five account types trading across whatever instrument set is available to that entity: Standard, Standard Cent, Pro, Zero and Raw Spread, distinguished by spread, commission and execution model rather than by which instruments each can trade. Standard Cent is the one account type the evidence flags as instrument-restricted on its own terms: the Personal Area account-types page states it covers “~30 symbols only,” a narrower universe than the other four account types on the same page.

A gap between the headline commission and what a Zero-account trade on Exness actually costs

The Zero account’s commission is advertised, on the account-opening screen and on the Kenya and Jordan sites, as “From 0.05 USD per lot/side.” The same sources’ own contract specifications, which we read directly, show actual Zero-account commission on forex majors running from $2.50 per lot per side on EURUSD and USDJPY up to $5.25 per lot per side on USDCHF. That is not a small rounding gap: a trader on EURUSD pays fifty times the headline figure, and one on USDCHF pays more than a hundred times it. No forex major we found priced at anywhere near the $0.05 headline.

Leverage advertised against Exness’s own account pages does not hold up at typical account sizes

Every account type on the pages we read advertises “1:Unlimited” leverage. According to the earlier review’s reading of the Help Centre leverage article, that figure only becomes available once account equity is under 5,000 USD and the client has closed at least ten orders adding up to 5 standard lots (500 cent lots) or more over all live accounts, and even then it is limited to forex majors/minors, DXY, USDCNH, HKDJPY, USDHKD, USDTHB and gold/silver rather than the full instrument list. Above that equity threshold the cap drops in stages: 1:2000 from 5,000 to 29,999.99 USD equity, 1:1000 from 30,000 to 99,999.99 USD, and 1:500 at 100,000 USD and above. Clients onboarded through Exness (KE) Limited are capped at 1:400 regardless of equity or instrument, per the same source.

Deposit and payment coverage seen in the Personal Area

The signed-in Personal Area session for this review, contracted to Exness (SC) LTD, showed a payment method list denominated in USD limits: card, bank transfer and internet banking sit alongside stablecoins (USDT and USDC on BEP20/ERC20/TRC20), Bitcoin, Ethereum, TRON, BNB and BinancePay, most quoting instant to under-an-hour processing and a stated 0% fee, and QRIS and Virtual Account for deposit-only rails typical of Southeast Asian payment corridors. That list describes a funding menu, not an asset menu, but it is the clearest first-hand evidence of what the account actually offers once a client is inside it, as against the marketing pages that describe the group’s instrument range in general terms.

Education & Analysis

Exness offers MetaTrader 4 and MetaTrader 5 across desktop, mobile and web, plus two platforms built by the firm itself: Exness Terminal (browser-based) and the Exness Trade app (iOS/Android). Both proprietary platforms use TradingView for charting rather than a homegrown charting engine, which the Kenya platforms page details as 100+ indicators and 50 drawing tools on Exness Terminal.

What MetaTrader brings and what Exness Terminal doesn’t

The MetaTrader side is the more capable of the two families for anyone building or running automated strategies. Exness’s Kenya platforms pages describe MT4 with Expert Advisor automation via MQL4 and 128-bit encryption, and MT5 with MetaEditor for custom robots and indicators, hedging support, 38 built-in indicators and 44 drawing tools. Exness Terminal, by contrast, is described on the same page set as explicitly not supporting automated trading, and the Exness Trade app carries the identical restriction. So a client who wants algorithmic execution has to be on MT4 or MT5; the firm’s own web and mobile platforms are chart-and-click tools only.

Order types diverge too. Buy/sell stop-limit orders are available on only one of the three mobile options, MT5 mobile, a capability the Kenya platforms page ties to that build’s MetaQuotes charting, which carries 30+ indicators and 20+ drawing tools. That’s a narrower toolset than the 100+ indicators claimed for Exness Terminal, so the indicator count itself isn’t consistent across the firm’s own platform family, it depends which one is running on which device.

Browser and OS requirements Exness actually publishes

Exness’s Kenya platforms page lists specific minimum browser versions for Exness Terminal: Chrome 92, Edge 92, Firefox 104, Opera 78, and Safari 15 on macOS or 16 on iOS. Running the Exness Trade app requires Android 6.0 or higher, or iOS 15.0 or higher, while MT5 mobile runs on Android 5.0 or higher, or iOS 15.0 or higher. Anyone on an older device or an unlisted browser is working from a page that doesn’t say what happens next, so it’s worth checking against those numbers before assuming a given phone or laptop will run the platform Exness is pushing.

The live chat gap between Exness Terminal and the app

According to our earlier review this catalogue is rewriting, Exness Terminal lacks live chat, while the Exness Trade app offers it in 14 languages. A client trading from the browser has to fall back to the Personal Area’s support-ticket system rather than getting chat inline while a chart is open. That’s a meaningful difference in how quickly a web-terminal trader can get a question answered versus someone on the mobile app.

What the operator’s own account confirms

Separately from the marketing pages, the operator observations gathered from a signed-in Personal Area session list the same core set: desktop and mobile MT4 (plus a desktop “MT4 Multiterminal” variant), desktop and mobile MT5, an MT WebTerminal, the Exness Trade app, and Exness Terminal itself, described there as “منصة Exness” (the Exness platform). That session, run against Exness (SC) Ltd as the contracting entity, doesn’t add features beyond what the Kenya platform pages already describe, it corroborates that the same five-platform lineup is what a real account actually sees rather than only what the marketing pages promise.

What we didn’t find

We didn’t fetch a dedicated economic calendar, market-news feed, or third-party research/signal service from Exness in the pages pulled for this review. The platform pages we read describe charting, indicators, drawing tools and execution types, and stop there; nothing in that evidence confirms or rules out any wider research offering beyond the platforms themselves.

Special Offers

Nothing in the evidence gathered for this review shows Exness running a live welcome bonus, deposit match or cashback promotion. What the evidence does show is the legal machinery behind bonuses, and the one page on Exness’s own site that might explain them, which we could not read.

What Exness’s bonus terms actually allow

A prior review of this broker examined the Bonus Terms and Conditions published by Exness (SC) Ltd, dated 30 September 2024, and found the document leaves bonus programmes entirely up to the firm’s discretion, with limits set only by criteria the firm itself chooses, such as jurisdiction or account type. That earlier review found that bonus funds can be deducted from a trading account at any time without prior notice to the client, and that Exness can cancel a bonus programme and claw back whatever it has already granted, again without cause or prior notice. The same review noted that, at the time it checked, Exness was not advertising any bonus programme: the terms it read describe standing machinery the firm could activate later, not a live offer. We have not read that document ourselves, so this paragraph reports what the earlier review found rather than what we found.

What we could not read on Exness’s own site

We tested the sign-in wall that exness.com serves to visitors from Indonesia, Thailand, Vietnam and Azerbaijan, and the set of URLs tried included /rewards/. Every one of those URLs returned the same roughly 600 character sign in prompt with no page content, so a /rewards/ page exists somewhere in the site’s structure but we could not read what, if anything, it offers. The same test reached the full site from a South African connection, so the wall is not a fetch failure; it is something Exness serves to visitors from those four countries specifically, and it happened to block the one page most likely to describe a promotion.

What the fee and account pages we did read say instead

The Kenya fee pages and the signed-in Personal Area’s cost comparison and account type pages describe deposit and withdrawal processing, a possible deposit fee on specific payment methods, and five account types, Standard, Standard Cent, Pro, Zero and Raw Spread, priced through spreads and, on Zero and Raw Spread, a per lot commission. None of the pages we fetched mentions a welcome bonus, a deposit match or a cashback credit.

Which Exness a bonus would actually come from

The bonus terms an earlier review read are dated and specific to Exness (SC) Ltd, the Seychelles entity that is the retail counterparty for most exness.com clients. A client who signs up through one of the other entities named on Exness’s own Regulation page, in the UK, Cyprus, Mauritius or Kenya, is contracting with a different company, and nothing in the evidence gathered here says that company’s terms carry the same bonus clause, or any bonus clause at all. Anyone offered a bonus under the Exness name should check which entity is actually named on the offer before assuming the September 2024 Seychelles terms apply to it.

Opening an Account

The account-opening screen used in this review, the one a client reaches after registering, shows a minimum deposit of 10 USD for the Standard and Standard Cent accounts and 200 USD for Pro, Zero and Raw Spread. None of those figures appear on Exness’s international marketing pages, which describe the minimum only as varying “by payment method and region.” The gap is not an oversight: Exness’s own Client Agreement, Part B, clause 7.1, states that minimum deposits and withdrawal commissions are not published publicly and depend on the client’s registered region, verification status and payment provider, and are shown only inside the signed-in Personal Area. A prospective client cannot price out the two cheapest account types before handing over registration details.

What Exness shows before registration

Fetching the exness.com root page directly returned only a sign-in-or-register wall of 278 characters, disclosing an email address and the British Virgin Islands entity’s licence but no account table, spreads, leverage figures or risk warning. The same wall, localised into Indonesian, Vietnamese and English, was served on every content URL tested, including the account, trading-conditions, legal-documents and rewards pages, to visitors connecting from Indonesia, Thailand, Vietnam, Azerbaijan, Singapore, India and the UAE. A connection from South Africa reached the same URLs and got the full site. Whoever sees the wall has to register before they can read the terms they are registering into.

Who Exness will not open an account for

Crimea (including Sevastopol), Donetsk, Luhansk, Zaporizhzhia, Kherson, Cuba, Iran, North Korea and Syria are named as sanctioned territories under the Client Agreement, and its sanctions clause blocks account applications from anyone based, incorporated or resident there, as well as anyone whose name appears on sanctions lists maintained by the UNSC, OFAC, EU, HMT or OFSI. Identity documents issued in a restricted country are not accepted for verification, and the agreement applies this to nationals of those countries as well as residents, so a national of a listed country applying from elsewhere is still caught.

Beyond sanctions, the site carries three different jurisdiction-exclusion lists depending on where a visitor lands. The main site footer names the USA, Canada, Iran, North Korea, Europe, the United Kingdom, Russia, Belarus “and others.” The footers on the Kenya and Jordan sites drop Russia and Belarus from that list. my.exness.com/accounts/sign-up, the registration page itself, leaves out Canada in addition to Russia and Belarus, listing only the USA, Iran, North Korea, the European Union and the United Kingdom “and others.” Fewer excluded countries appear on the page where a prospective client actually signs up than on the marketing site.

Which Exness entity actually opens the account

Registration does not put a client under one company. Exness (KE) Limited states plainly that its site serves Kenyan residents and Kenya-incorporated entities only, and Exness Limited Jordan Ltd’s site states the same for Jordan. Outside those two markets, the retail counterparty for most exness.com clients is Exness (SC) Ltd of Seychelles, per the entity list published for jurisdictions outside the EEA, alongside Exness B.V. (Curaçao), Exness (VG) Ltd (British Virgin Islands) and Forexite Ltd (Belize) covering other regions. The two Western-regulated entities in the group do not take retail clients at all: Exness (UK) Ltd’s five FCA permissions are restricted to Professional clients and Eligible Counterparties, and Exness (Cy) Ltd, regulated by CySEC, states it does not offer services to retail clients. Exness (MU) Ltd, the Mauritius entity, “does not currently provide any retail services” either. Anyone opening a retail account under the Exness brand is contracting with an offshore entity, not the FCA- or CySEC-licensed ones the group also holds.

The FCA register carries a separate, unrelated entry worth flagging to anyone searching for where to sign up: “Exnessfxcapital,” listed as an Unauthorised firm, verified on the register on 27 July 2026. It is not part of the Exness group and is not covered by Exness (UK) Ltd’s FRN 730729.

Islamic accounts

Swap-free trading is not a box a client can tick regardless of origin. The trading-conditions page states that “swaps do not apply to accounts registered from Islamic countries,” meaning eligibility is tied to the country the account was registered from rather than a client declaration.

Deposits & Withdrawals

Exness does not publish a minimum deposit or a withdrawal cost list on its public marketing pages. An earlier review of Exness’s Client Agreement reported that clause 7.1, in Part B, leaves minimum deposits and withdrawal commissions undisclosed publicly, tying them instead to the client’s registered region, verification status and chosen payment provider, visible only once a client has signed into the Personal Area. We opened a Personal Area account of our own, contracted with Exness (SC) LTD of Seychelles, to see what that screen actually shows.

What Exness’s Personal Area shows for funding and payout rails

The account’s own payment method table lists the following rails, fees, processing windows and limits:

Every rail on this account’s own table shows a 0% fee. Exness’s Kenya deposits page carries a separate reference to Mpesa in its title, with no limits, fee or processing time given in the page body itself.

What Exness charges to withdraw, and what it does not quantify

Set against that 0% table, Exness’s own published fee pages still carry unquantified fee reservations. The Kenya fees page states plainly: “Deposit fees may be applied to specific payment methods to maintain the integrity of our payment processes.” A second Kenya fees page adds: “Third-party fees may apply depending on the chosen payment method.” Neither page names an amount or the methods it would apply to, and our own account’s payment table shows every listed rail at 0%, so the two sit side by side without being reconciled anywhere Exness publishes. An earlier review of this firm reported that Exness’s Help Centre, in an article dated 18 April 2025, states the firm itself does not charge deposit or withdrawal processing fees, while noting that certain payment methods and banks may impose their own.

Two further reservations sit outside that 0% table and carry no published figure. Our own account’s cost comparison screen repeats a right, also reported by the earlier review from the general withdrawal rules, for Exness to investigate, cancel or charge a fee on withdrawal requests from trading accounts that show no trading activity, with no amount disclosed anywhere we could find. That same screen additionally notes an administration fee applicable to Islamic swap-free accounts, though again without a published amount. That detail traces back to the Client Agreement itself, Part E, clause 9.1, which permits Exness to levy the fee on open positions regardless of how long they’ve been held, according to the earlier review.

Rules that shape how money moves through an Exness account

An earlier review of the Client Agreement reported several conditions that bind funding and withdrawal rather than pricing it. Under those rules, the withdrawal method has to match the deposit method, split proportionally where more than one method funded the account, and withdrawals have to be paid out in the deposit currency; a card cannot receive a withdrawal until it has completed a successful deposit first. The most a client can withdraw at any moment is capped at free margin, not the account balance shown on screen. If a deposit goes missing, the same review found that the Client Agreement puts the cost of investigating it on the client, not on Exness.

According to the earlier review, Part B, clauses 1.5 to 1.7, allow Exness to hand client funds to a third party located either inside or outside Seychelles, and that third party may pool the money in an omnibus account together with funds belonging to other clients. Should that third party become insolvent, Seychelles’ usual protections for client funds might not apply, and Exness accepts no responsibility for the third party’s solvency. None of this changes the deposit and withdrawal figures above; it changes what protection sits behind the money while it is held.

We searched exness.com against 1,438 warning-list entries mirrored from the FCA, CySEC and FSC Mauritius, and Exness itself matches none of them. The FCA register does carry a separate, unrelated entry for a firm called Exnessfxcapital, listed as an Unauthorised firm; that is not the entity reviewed here and is not covered by any Exness licence.

Separately from pricing, Trustpilot’s own review record for Exness shows a recurring complaint theme in its one-star band around funds being withheld or accounts restricted during compliance or dispute review, alongside Trustpilot’s own note that Exness replies to 90% of negative reviews within about 48 hours, which speaks to response speed rather than resolution speed. A dated Google Play review from 3 September 2026 described a withdrawal blocked for three days by a greyed-out button that live support could not resolve. These are complaint patterns, not register findings, and are reported here as exactly that.

Customer Support

Exness splits support by the entity that holds a client’s account rather than running one global desk, so the channels we found depend on which page and which regulator’s register we checked.

How to reach Exness

The exness.com root page we fetched lists a general contact address, support@exness.com. The Personal Area support screen for the Seychelles-regulated account used in this review lists a Cyprus phone number, +357 25 030 959, and the same Personal Area’s Contact screen offers a live chat with an “Intelligent Assistant” plus a ticketing system: an “Open a ticket” form and a “My tickets” list with status filtering and search. The Kenya and Jordan Contact Us pages give support@exness.ke and support@exness.jo for email. The Kenya page also invites a call but showed no number in the copy we fetched.

The regulator registers do publish entity-specific contact details. The Seychelles FSA’s own register entry for Exness (SC) Ltd, the entity that is counterparty for most exness.com retail clients, lists exness_sc@exness.com and +248 4346767, and gives its registered office as 9A CT House, 2nd floor, Providence, Mahe, Seychelles. The CySEC register lists csd@exness.com for Exness (Cy) Ltd, which does not serve retail clients. The FCA register lists +44 2033754207 and an address at 107 Cheapside, London EC2V 6DN for Exness (UK) Ltd, but that entity’s FCA permissions are restricted to Professional clients and Eligible Counterparties, so this is not a retail support line. Jordan’s Contact Us page names a registered office at Office 502, 5th floor, Building 164, Mecca Street, Amman for the JSC-licensed local entity, and links to a separate Help Center (help.exness.com) as its other support route.

Language and hours coverage

The Personal Area support page states 24/7 coverage in English, Chinese, Thai, Vietnamese, Arabic, Bengali, Urdu and Hindi, with scheduled rather than round-the-clock hours for French, Bahasa Indonesia, Japanese, Korean, Portuguese, Russian and Spanish. The region pages we fetched show a narrower slice of that: Kenya’s Contact Us page names only English and Swahili, and Jordan’s names only English and Arabic, consistent with each site staffing to its own market rather than the full list. A previous review of this firm found live chat available in 14 languages within the Exness Trade mobile app, but absent from the Exness Terminal web platform, where those using the browser version are instead directed to the Personal Area ticket system. Separately, an earlier review of the same firm’s Contacts page found that page carried neither a phone number nor a support email, leaving only the Help Centre and a Support Hub ticket with a 24 hour response time as options. That is a different page from the root URL and Personal Area screen we fetched directly, which did show a general email and, once signed in, a phone number.

What Exness’s own terms do to a client with a complaint

Several contract terms specifically shape what happens when something goes wrong with money rather than with a trade. The deposits and withdrawals rules we examined show that for trading accounts where no trades have been placed, Exness keeps a broad, unquantified right to investigate a withdrawal request, cancel it, and/or charge fees, so a routine withdrawal can end up as a paid investigation. A previous review of this firm’s Client Agreement similarly found that when a deposit goes missing, it is the client who bears the investigation cost. Layered on top of that is a broad liability disclaimer. The site footer served on the Kenya platforms page states: “Under no circumstances shall Exness have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any financial activity.” The Jordan Risk Warning notice uses different wording for the same disclaimer: Exness shall under no circumstances be liable to any person or entity for any loss or damage, whole or partial, arising from, resulting from, or related to any related financial transactions. Neither clause carries a stated cap or carve-out, so a client’s recourse for a loss tied to “financial activity” is limited before a complaint is even raised.

What the public review record says about resolution, not just contact

Trustpilot shows Exness at 4.7 out of 5 from 31,630 reviews, but Trustpilot’s own page discloses this is a paid, claimed profile that invites customer reviews (many tagged “Invited”) and that Trustpilot does not fact-check them; the rating distribution is barbell-shaped, with 89% five-star and 6% one-star reviews and almost nothing in between. Trustpilot’s own labelling on that page states Exness replied to 90% of negative reviews within a typical 48 hours, but the dominant complaint theme inside the one-star band is funds being withheld or accounts restricted during compliance or dispute investigations, and one such case Exness itself publicly confirmed took roughly two months to resolve across multiple payment providers. A fast reply is not the same as a fast resolution.

The Exness Trade app carries a 4.8 rating from 244,000 Google Play reviews on 10 million-plus downloads, and between 4.56 and 4.77 across eight Apple App Store storefronts totalling 68,985 ratings as of 8 September 2026. But the same review record notes the app is not published in the UK, Australia, Germany, Japan, Singapore, India, Indonesia or Malaysia App Stores, and the recurring complaint theme in recent Google Play reviews is the same one seen on Trustpilot: difficulty accessing funds. One dated review from 3 September 2026 describes a withdrawal blocked for three days by a greyed-out button that live support could not resolve.

Prohibited Countries

Exness runs a wide network of separately licensed entities, and where a client ends up depends on residency, not choice. What follows is what the firm’s own footers, its Regulation page, and the site geography itself show about who is turned away.

The exclusion list Exness prints, and why the wording moves

According to the footer on the main site, Exness will not provide services to residents of the USA, Canada, Iran, North Korea, Europe, the United Kingdom, Russia, Belarus and others. The footer served on the Kenya and Jordan sites drops two names from that same sentence, reading “the USA, Canada, Iran, North Korea, Europe, the United Kingdom and others,” with Russia and Belarus absent. On the registration page itself, my.exness.com/accounts/sign-up, the list narrows even more: only the USA, Iran, North Korea, the European Union, the United Kingdom and others remain, while Canada, Russia, and Belarus disappear entirely. The three pages disagree on precisely who is on the list even though they describe the same restriction, and the word “others” in each version means the printed names are not the complete set.

What the Client Agreement’s sanctions clause actually names

The Client Agreement also carries its own sanctions clause, separate from the footer wording, and it applies to anyone whose location, organisation, or residence falls inside a territory under sanctions imposed on a country-wide or territorial basis: Crimea (including Sevastopol), Donetsk, Luhansk, Zaporizhzhia, Kherson, Cuba, Iran, North Korea, and Syria are named, along with anyone listed on UNSC, OFAC, EU, HMT, or OFSI sanctions registers. This clause covers people and territories the footers do not mention at all (Cuba and Syria are absent from every footer version), and it extends to identity documents: papers issued in a restricted country are not accepted for onboarding, applying to nationals as well as residents, so someone applying from outside a restricted country can still be turned away on the strength of their passport.

Retail clients specifically, regardless of country

Separate from geography, two of the group’s better-known licences carry a client-type restriction that shuts out retail traders no matter where they live. Exness (UK) Ltd holds FCA authorisation, FRN 730729, confirmed on the FCA register as Authorised, but all five of its permissions are restricted to Professional clients and Eligible Counterparties, so a UK retail applicant cannot be onboarded under this licence. Exness (Cy) Ltd’s CySEC authorisation, 178/12, confirmed on the Cyprus Securities and Exchange Commission register as an active investment firm licence granted in 2012, likewise “does not offer services to retail clients” per the firm’s own regulation page. Exness (Cy) Ltd’s separate FCA registration, FRN 606828, is recorded on the FCA register as “No longer authorised,” effective 31 December 2020, matching what Exness itself discloses about that permission. Exness (MU) Ltd’s Mauritius licence carries the same limit: the firm’s own page states it “does not currently provide any retail services,” even though the FSC Mauritius Online Public Register confirms the underlying SEC-2.1B Investment Dealer licence, dated 07/12/2020. A reader who sees any of these three licences listed on a regulation page should not read them as evidence that retail trading is available under FCA, CySEC, or Mauritius protection; the entity that actually takes a retail client’s money is one of the offshore entities instead.

Country-locked local entities: Kenya and Jordan

Two of the licensed entities are geography-locked rather than merely client-type-locked. Exness (KE) Limited’s own site states the entity “provides services to Kenyan residents and legal entities incorporated in Kenya only,” and its Capital Markets Authority licence (162) confirms Exness KE Limited as a non-dealing online foreign exchange broker on the CMA Kenya register of licensees, with no status or dates published. Exness Limited Jordan Ltd’s site carries the equivalent restriction, serving “Jordanian residents and legal entities incorporated in Jordan only.” The Jordan Securities Commission directory lists the same company (registered in Arabic as اكسنس ليمتد الاردن), status active, registered under company number 51905, with several JSC-licensed activities recorded from 1/1/2026, though the directory does not publish a separate JSC licence number for it. A visitor who is neither Kenyan nor Jordanian cannot use either of these two entities, whatever their nationality.

Visitors who see no terms at all before being excluded

For a set of countries, the exclusion happens before any restriction is even readable: exness.com served a sign-in wall with no substantive content on every content URL tested, including the legal-documents, contacts, and rewards pages, to visitors browsing from Indonesia, Thailand, Vietnam, and Azerbaijan. The same wall appeared for Singapore, India, and the UAE. A visitor from any of these countries cannot read the account terms, spreads, leverage, or the risk warning before deciding whether to register, and cannot check which exclusion list applies to them, since the exclusion wording itself sits behind the wall. The footer shown to South Africa, by contrast, returned the full site.

A name that is not Exness at all

Separate from the firm’s own exclusions, the FCA register carries an entry for a firm called Exnessfxcapital, listed as an Unauthorised firm, with no clone marker on the entry. Exnessfxcapital is a separate operation from Exness (UK) Ltd, whose authorisation under FRN 730729 is unrelated to it; a reader who lands on that entry while searching a similar name is looking at someone else. We checked the 1,438 warning-list entries mirrored from the CySEC, FCA, and FSC Mauritius lists for this review, and Exness itself is on none of them.

Conclusion

Exness scores 8.0 overall, dragged down by regulation (5.8) against strong fees (9.3) and platform (9.3) marks, with support at 7 and reviews at 8.2. The gap between the regulation figure and the others is not a rounding artefact; it is the shape of the business. Exness runs two tiers that do not overlap. Exness (UK) Ltd holds FCA authorisation FRN 730729, confirmed on the FCA register as Authorised since 1 September 2016, and Exness (Cy) Ltd holds CySEC licence 178/12, confirmed as active on the Cyprus Securities and Exchange Commission register. Both are real, checkable licences from regulators with teeth. Neither serves retail clients: the FCA entry restricts all five of Exness (UK) Ltd’s permissions to Professional clients and Eligible Counterparties, and Exness (Cy) Ltd’s own disclosure states it “does not offer services to retail clients.” A separate FCA permission once held by the Cyprus entity, FRN 606828, is confirmed on the register but shows “No longer authorised” since 31 December 2020, which matches what the firm itself discloses rather than contradicting it.

Where Exness actually takes retail money

The counterparty for most exness.com retail traffic is Exness (SC) Ltd in Seychelles, licensed as a securities dealer under SD025, confirmed on the Seychelles FSA register, which lists exness.com as the firm’s website but publishes no licence number of its own to check the SD025 figure against. Other entities in the same offshore tier include Exness B.V. in Curaçao (CBCS registration 0003LSI, confirmed against the CBCS supervised-institutions list under “License Securities Intermediary,” again with no licence number published to verify), Exness (VG) Ltd in the British Virgin Islands (FSC licence SIBA/L/20/1133, confirmed on the BVI FSC list for Dealing as Agent and Dealing as Principal, same caveat on the number), and Forexite Ltd in Belize, confirmed on the Financial Services Commission Belize LicenSys register under registration 9110312, status Active. Exness (MU) Ltd in Mauritius is confirmed on the FSC Mauritius register holding a SEC-2.1B Investment Dealer licence, though it states it “does not currently provide any retail services.” None of these registers is a company registry standing in for a regulator; each is the financial-services authority itself. But none of them backs a statutory compensation scheme of the kind that sits behind the FCA or CySEC names a reader recognises.

Regionally licensed entities add real, checkable coverage without changing that picture: Exness ZA (Pty) Ltd holds FSCA authorisation FSP 51024 in South Africa, confirmed as Authorized; Exness (KE) Limited holds Capital Markets Authority licence 162 in Kenya, confirmed on the CMA register as a non-dealing online foreign exchange broker; and the Jordan entity is confirmed on the Jordan Securities Commission’s directory of financial services companies, which records four separate JSC licences effective 1/1/2026 for the Arabic-registered company اكسنس ليمتد الاردن, matched here to Exness Limited Jordan Ltd via its own domain www.exness.jo. Company registrations for the group’s various entities in the UK (Companies House 08861481), Cyprus (HE 293057), Seychelles (C8423606) and elsewhere all check out too, but a company registry confirms that a company exists, not that it is regulated.

The name to watch for

We searched 1,438 warning-list entries mirrored from CySEC, the FCA and FSC Mauritius, running a positive control first so an empty result means absence rather than a broken search, and Exness itself matches none of them. One other name does turn up: the FCA register carries a separate entry for “Exnessfxcapital,” listed as an Unauthorised firm, with no clone marker attached to that entry. Exnessfxcapital is not part of the Exness group and is not covered by FRN 730729; a reader searching for the broker by a near-miss name could land on the wrong outfit entirely.

What Exness charges and how it trades

The fee side is where the firm earns its 9.3: the cheapest EURUSD round turn we could build is USD 5.00 on the Zero account, a 0 pip average spread plus the USD 2.50 per lot per side commission its contract specifications show for EURUSD. Compared with ZFX, which we also review, at USD 9.00 on its ECN account, that is USD 4.00 less per lot. Exness’s Help Centre states plainly that it does not charge deposit or withdrawal processing fees, though it separately notes that fees may apply on specific payment methods, without naming which or how much. The pricing across account types is genuinely competitive: Standard and Standard Cent run commission-free from a stated 10 USD minimum, and the Zero account is advertised as spreads “from 0 pips” with commission “from $0.05 each side per lot,” though the same account’s contract specifications, seen inside the signed-in Personal Area, show actual forex-major commissions running $2.50 to $5.25 per lot per side, well above the headline figure. Platform strength backs up the 9.3: full MetaTrader 4 and MT5 across desktop, mobile and web, plus a proprietary Exness Terminal with TradingView charting, and a mobile app rated 4.8 on Google Play from 244,000 reviews.

Support pulls the average down at 7. The Kenya and Jordan Contact Us pages give support@exness.ke and support@exness.jo, though the Kenya page showed no phone number in the copy we fetched; further contact details trace back to what regulator registers publish, such as the Seychelles FSA’s listed phone number for Exness (SC) Ltd. The Personal Area itself does offer live chat and a ticketing system with 24/7 coverage in several languages.

Exness pairs strong pricing and platform tools with retail accounts that sit in offshore entities, each confirmed on its own register but with no statutory compensation scheme, while its FCA and CySEC licences do not cover retail clients. TrueBroker scores it 8.0 out of 10.

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