Moomoo review.

Overview

TrueBroker is a free broker safety checker, and this page is our review of Moomoo, scored 6.1 out of 10 across regulation, fees, platform, support and reviews.

Moomoo is not one company but a brand operated by several affiliated entities under the Nasdaq-listed parent Futu Holdings Limited, headquartered in Hong Kong (Nasdaq: FUTU), as the firm’s own about page states. The app itself is run by Moomoo Technologies Inc., which its own terms describe as not a broker-dealer and not a provider of investment advice. Trading, clearing and custody sit with separate licensed entities: Moomoo Financial Inc. for US securities, Futu Clearing Inc. for US clearing and settlement, Moomoo Crypto Inc. for crypto, and a set of regional entities, Moomoo Securities Australia Ltd, Moomoo Financial Singapore Pte. Ltd., Moomoo Securities Malaysia Sdn. Bhd. and Moomoo Financial Canada Inc., for their respective markets. Which entity actually holds a given client’s money, and which terms and compensation scheme apply, depends on which of these a client was onboarded through.

Our previous review of Moomoo scored it 4.6 out of 10; this review scores it 6.1. The move is our assessment under current criteria and current evidence, not a claim that the firm changed. Regulation now scores 7.3: we searched 21 public registers directly, ran a positive control against a known-listed firm on 19 of them first, and confirmed Moomoo Financial Inc. on FINRA BrokerCheck (CRD 283078, BrokerCheck file 8-69739 file 8-69739, status Approved since 19/01/2018), Moomoo Securities Australia Ltd on the ASIC register (AFSL 224663), Moomoo Financial Singapore Pte. Ltd. on the MAS Financial Institutions Directory Financial Institutions Directory, Moomoo Securities Malaysia Sdn. Bhd. on the Securities Commission Malaysia Public Register, and Moomoo Financial Canada Inc. in the CIRO directory of Dealers We Regulate. We also searched 1,441 warning-list entries mirrored from CYSEC, the FCA and FSC Mauritius and Moomoo matched none of them. Fees score only 3: the fee pages we read show a $0 US equity commission that only applies to US residents trading US markets through Moomoo Financial Inc., alongside a 6.8% US margin rate, a 0.49% crypto transaction fee, and a Cash Sweep programme whose promotional yield reverts to as low as 0.03% and whose swept cash drops out of SIPC protection. Platform scores 8.4 on the strength of the desktop, mobile and TradingView-integrated offering the firm’s own pages describe.

Overview Table

Facts List

• Moomoo is a brand run by multiple licensed entities, not a single broker; Moomoo Technologies Inc. supplies the app and is explicitly not a broker-dealer under its own terms.
• FINRA BrokerCheck confirms Moomoo Financial Inc. as an active, SEC-registered broker-dealer since 19/01/2018, and records 5 disclosure events against the firm.
• FINRA BrokerCheck also confirms Futu Clearing Inc., the US clearing entity, as an active registered broker-dealer under CRD 298769.
• The NFA BASIC register confirms Moomoo Financial Inc. as “NFA Member Approved” and registered as a Futures Commission Merchant, but the same register shows a related entity named Futu Futures Inc. as “Not an NFA Member” with no current CFTC registration category.
• The ASIC register confirms AFS licence 224663 is held by Moomoo Securities Australia Ltd, the current legal name for the Australian entity an earlier review had listed under a different name.
• The MAS Financial Institutions Directory confirms Moomoo Financial Singapore Pte. Ltd. as a Capital Markets Services Licensee, Major Payment Institution and Exempt Financial Adviser, though the directory itself publishes no licence numbers.
• The New Zealand Financial Service Providers Register shows Moomoo Securities Australia Ltd registered there, but its own terms state it holds no licence from New Zealand’s Financial Markets Authority or other NZ regulator; registration on the FSPR is not the same as being regulated by the FMA.
• We searched 1,441 warning-list entries mirrored from CYSEC, the FCA and FSC Mauritius, running a positive control against a known-listed firm first on 19 registers, and found no match for Moomoo.
• Moomoo’s own terms cap its total liability for app-related damages at the greater of fees paid or US$10, and require individual arbitration under New Jersey and US federal law regardless of where the client lives.
• Cash swept into Moomoo Financial Inc.’s Cash Sweep programme leaves SIPC protection behind and is instead covered by FDIC insurance up to $250,000 per program bank, inclusive of any other deposits the client already holds there.

What Moomoo charges to trade

The firm’s own pages advertise $0 commission on US equities, but restrict that to US residents trading US markets through Moomoo Financial Inc., with a note that other fees may apply outside that scope. The same page lists a 6.8% margin rate, subject to change without notice, and a $0 contract fee on equity options, with a $0.50 fee on index options. Crypto carries a separate 0.49% transaction fee on top of the advertised $0 commission, run through Moomoo Crypto Inc. In Australia, the firm’s own site lists brokerage from US$0.99 per order on US stocks and from A$3 or 0.03% of transaction value, whichever is larger, on AU stocks. In Singapore, the firm’s page states a 9% Goods and Services Tax applies to commissions, platform fees and exchange-related fees for Singapore tax residents, and that “moomoo SG reserves the right to amend or charge relevant fees without prior notice.” Moomoo’s own terms also put the client on the hook for any stamp duty tied to the agreement.

Terms worth reading before funding a Moomoo account

Moomoo Technologies Inc.’s own terms state the agreement is governed by United States federal law and New Jersey law regardless of the client’s location, and that disputes go to individual arbitration through the AAA after a mandatory 60-day informal resolution attempt, with class actions and jury trials waived. The same terms give Moomoo the right to terminate or suspend access immediately without notice if it decides, at its sole discretion, that a client breached any provision, and let Moomoo change fees or the agreement itself at any time, with continued use counting as acceptance. On the crypto side, the firm’s own deposit FAQ warns that depositing an unsupported token, using the wrong network, or sending to the wrong wallet type “may result in permanent loss of funds with no possibility of refund,” and that deposits below its minimum threshold are neither credited nor refunded.

Key Takeaways

Our previous score for Moomoo was 4.6 out of 10. This review scores it 6.1 out of 10. The move is our assessment under a rebuilt scoring model, not a change in what the firm does: this pass rests on 21 public registers we searched directly and on the firm’s own fee and terms pages, where the earlier score did not. Regulation lands at 7.3, fees at 3, platform at 8.4, support at 5.3 and reviews at 6.5.

What the registers confirm

• Moomoo Financial Inc. is on FINRA BrokerCheck under CRD 283078, SEC file 8-69739, status ACTIVE, approved since 19 January 2018, with FINRA, SEC, one self regulatory organisation and all 53 US states among its approved registrations. BrokerCheck also records 5 disclosure events against this CRD.
• Futu Clearing Inc., the entity that handles clearing, custody and settlement, is separately on FINRA BrokerCheck under CRD 298769, SEC file 8-70215, ACTIVE since 28 May 2019.
• Moomoo Financial Inc. is on the NFA BASIC register under NFA ID 0568516 as an NFA Member in good standing, currently registered as a Futures Commission Merchant.
• The ASIC register shows AFS licence 224663 held by Moomoo Securities Australia Ltd, ABN 51 095 920 648, since 1 April 2003. The ASIC company dataset separately confirms the company itself as registered since 15 February 2001, though a company register entry is not a licence.
• The MAS Financial Institutions Directory lists Moomoo Financial Singapore Pte. Ltd. as a Capital Markets Services Licensee, Major Payment Institution and Exempt Financial Adviser, though the directory itself publishes no licence numbers, so the CMS101000 and PS20200617 numbers quoted on the firm’s own site are not verified against it.
• The Securities Commission Malaysia public register shows Moomoo Securities Malaysia Sdn. Bhd. holding Capital Markets Services Licence eCMSL/A0397/2024, valid since 24 January 2024, with 14 licensed representatives.
• The CIRO directory of Dealers We Regulate lists Moomoo Financial Canada Inc. as an Investment Dealer at 5140 Yonge Street, Toronto, though CIRO’s directory publishes no membership number.
• One name in the firm’s own materials does not check out as claimed: Futu Futures Inc. is on the NFA BASIC register under NFA ID 0523957, but its membership status reads “Not an NFA Member” with no current CFTC registration category shown, so a claim that this entity is currently NFA regulated is not supported by the register.
• We ran a positive control against 19 of the 21 registers, checking a firm known to be listed before treating any empty result as an absence, so a clean result reads as a clean result and not as a broken search.
• We searched 1,441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and Moomoo matches none of them. That count covers only the lists we mirror, not every regulator worldwide.
• The New Zealand Financial Service Providers Register shows Moomoo Securities Australia Ltd as FSP1008656, trading as Moomoo NZ, registered 11 December 2024 for foreign currency exchange and client money or property services. None of the registered services is a licensed service, and registration on the FSPR is not regulation by the FMA.

What Moomoo charges, in its own words

• The firm’s own US pages advertise $0 commission on US equities, available only to US residents trading US markets through Moomoo Financial Inc., with other fees possibly applying outside that scope, and $0 on equity options contracts, with index options carrying a $0.5 per contract fee plus possible regulatory and exchange fees.
• The same pages give a margin rate of 6.8%, described as subject to change without notice, while the firm’s own Singapore page quotes margin financing as low as 4.8% in USD or SGD, 6.8% in HKD and 4.05% in JPY.
• Crypto trading through Moomoo Crypto Inc. carries a 0.49% transaction fee on top of $0 commission, per the firm’s own contact page.
• The firm’s Australian page gives US stock brokerage from US$0.99 per order, excluding FX costs and third party fees, and Australian stock brokerage from A$3 per order or 0.03% of transaction value, whichever is larger.
• Singapore tax residents are charged 9% GST on commissions, platform fees and exchange related fees for transactions settling on or after 1 January 2024, per the firm’s own Singapore page.
• The firm’s own contact page describes a Cash Sweep Program where uninvested brokerage cash moves to Program Banks. Its own promotional terms note that a boosted APY of 8.1% is capped at $20,000 and lasts two months before reverting to a base rate as low as 0.03%, and that Moomoo Financial Inc. can change the base rate at any time without notice.
• The same Cash Sweep terms state that once cash is swept it is no longer in the brokerage account and is no longer SIPC protected, only FDIC insured up to $250,000 per Program Bank inclusive of any other deposits the client already holds there, and that Moomoo Financial Inc. states it is not responsible for monitoring whether a client’s total deposits at one Program Bank exceed that limit.
• The firm’s own Singapore page states plainly that “moomoo SG reserves the right to amend or charge relevant fees without prior notice.”

Terms that bind a client at Moomoo

• Under Limitation of Liability in the terms we read, Moomoo’s maximum aggregate liability for all damages is capped at whichever is greater: the total amount the user paid Moomoo for the app, or US$10.
• Under Governing Law and Arbitration, the agreement runs on United States federal law and New Jersey state law regardless of where the client lives, disputes go to mandatory individual arbitration through the AAA, and class actions, class arbitrations and jury trials are all waived. A 60 day informal resolution process with strict notice requirements is a condition precedent to arbitration, and mass filings of 25 or more similar disputes are staged so only 15 cases per side proceed at a time.
• Under Termination, Moomoo can end the agreement immediately without notice if, in its sole discretion, the user fails to comply with any provision.
• Under the crypto deposit FAQ, depositing an unsupported token, using an unsupported network, or sending to the wrong address or wallet type can cause permanent loss of funds with no refund, and deposits below Moomoo SG’s minimum threshold are neither credited nor refunded.
• The Licensed Entities disclosure itself states that the published list of licensed entities is “only for the purpose of demonstrating the qualifications and licences of part of the licensed entities,” meaning a client cannot treat it as the complete or authoritative list for their own account.

Where support and platform pull the score in different directions

Support sits at 5.3. Contact channels are extensive but split by entity and region: a US phone line for Moomoo Financial Inc., a separate line and email for Moomoo Crypto Inc., separate Australian and Singapore phone numbers and physical stores, and a distinct New Jersey Division of Consumer Services complaint hotline for US clients. Which terms, which compensation scheme and which entity a client is actually dealing with depends on where they signed up and what they traded, and the firm’s own disclosure above confirms the entity list itself is only partial. Platform scores 8.4, reflecting desktop, web and mobile apps, a TradingView integration for charting and direct trading, an OpenAPI for third party and algorithmic access, and a stated 24/7 online inquiry channel and live chat. Reviews come in at 6.5.

Licenses & Regulation

TrueBroker’s previous review of Moomoo scored the firm 4.6 out of 10 overall. This review scores it 6.1 out of 10, with regulation itself marked at 7.3. That move is ours, not the firm’s: it reflects a fuller run of register checks this time around, including 21 registers searched directly with positive controls confirmed on 19 of them, and a mirrored warning list search that came back clean.

Which Moomoo entity actually holds a client

Moomoo is not one regulated firm but a group of separately licensed entities sitting under Futu Holdings Limited, the Nasdaq listed parent based in Hong Kong. The app itself, run by Moomoo Technologies Inc., is not a broker-dealer and does not execute trades or give advice. Whether a client is trading with a properly licensed entity depends entirely on which affiliate actually opened their account.

For US clients, that is Moomoo Financial Inc. FINRA BrokerCheck lists Moomoo Financial Inc. under CRD 283078 and SEC broker-dealer file number 8-69739, status ACTIVE, approved since 19 January 2018, with FINRA membership, SEC registration, one self regulatory organisation and all 53 US states approved. BrokerCheck also records five disclosure events against the firm. Clearing and custody for US accounts sits with a separate entity, Futu Clearing Inc., which FINRA BrokerCheck lists under CRD 298769 and SEC file number 8-70215, also ACTIVE, approved since 28 May 2019, though only in two US states. Moomoo Financial Inc. is also on the NFA BASIC register under NFA ID 0568516 as an NFA Member in good standing and a registered Futures Commission Merchant with the CFTC, which is what lets it offer the CFTC-regulated event contracts built with Kalshi.

A separate US entity named in the firm’s own pages, Futu Futures Inc., does not hold up under the same check. The NFA BASIC register shows Futu Futures Inc. under NFA ID 0523957 with membership status “Not an NFA Member” and no current CFTC registration category on file. Neither a current NFA membership nor a current CFTC registration supports a present day claim that this entity is NFA regulated.

Moomoo’s licences outside the United States

In Australia, the AFS licence Moomoo cites, AFSL 224663, is confirmed on the ASIC register as held by Moomoo Securities Australia Ltd, ABN 51 095 920 648, licensed since 1 April 2003. The ASIC company dataset separately confirms the same entity as an Australian public company, ACN 095 920 648, registered 15 February 2001 and currently in registered status, though that dataset is ASIC’s company register rather than its licensing register, so it confirms the company exists and never confirms a licence on its own. Worth flagging for anyone checking older material: an earlier review names the Australian entity “Futu Securities (Australia) Ltd.”, while Moomoo’s own Australian site now uses “Moomoo Securities Australia Ltd”, so the entity appears to have been renamed and the two names need to be matched carefully against the licence number rather than the name alone.

In Singapore, the MAS Financial Institutions Directory lists Moomoo Financial Singapore Pte. Ltd. as a Capital Markets Services Licensee, a Major Payment Institution and an Exempt Financial Adviser, covering activities from dealing in capital markets products and securities through to digital payment token services. The directory itself publishes no licence numbers, so the specific figures Moomoo quotes on its own pages, CMS101000 and PS20200617, are not independently verified by that directory even though the underlying licensed status is. The same MAS directory separately confirms Moomoo Trustee (Singapore) Pte. Ltd. as a Licensed Trust Company, again without a published number to check the quoted No.TC000074 against.

In Malaysia, the Securities Commission Malaysia public register confirms Moomoo Securities Malaysia Sdn. Bhd., registration 202101039212, holding Capital Markets Services Licence eCMSL/A0397/2024 since 24 January 2024, current status Valid, covering dealing in securities, dealing in derivatives and clearing, with 14 licensed representatives on file. In Canada, the CIRO directory of Dealers We Regulate lists Moomoo Financial Canada Inc. as an Investment Dealer at 5140 Yonge Street, Suite 510, Toronto, though CIRO’s directory does not publish a membership or registration number to check.

Where the paperwork does not back the claim

Moomoo’s Australian entity is also registered in New Zealand, and the New Zealand Financial Service Providers Register confirms it there as FSP1008656, trading as Moomoo NZ and Moomoo New Zealand, registered 11 December 2024. But the services listed against that registration are limited to changing foreign currency and a client money or property service, neither of which is a licensed service, so the register records no FMA licence for the firm. Registration on the FSPR is not regulation by New Zealand’s Financial Markets Authority, and the firm’s own legal page acknowledges as much: it states plainly that Moomoo AU does not currently hold any licence issued by the FMA or any other New Zealand regulatory body.

Several other numbers Moomoo publishes sit outside any register TrueBroker holds. Moomoo Crypto Inc. cites a FinCEN money services business registration, MSB registration number 31000288349013, and an NMLS ID, 2287314. Neither FinCEN nor NMLS is a register we checked, so both are gaps in our own coverage rather than findings about the firm. The same applies to the New Zealand Companies Office company number quoted for the Australian entity, and to claimed memberships of US clearing houses (DTC, NSCC, OCC) and Singapore exchange bodies (CDP, SGX-ST, SGX-DT), none of which carry a licence number and none of which we hold a register for.

The warning list check and what the contract actually says

TrueBroker searched 1441 warning list entries mirrored from CySEC, the FCA and the FSC Mauritius, and Moomoo appears on none of them. That covers only the regulators we mirror, not every warning list a regulator anywhere publishes, but it is a clean result across three of the more active enforcement lists in the industry.

Licensing aside, the terms and conditions we read route disputes into mandatory individual arbitration under the American Arbitration Association, waive class actions and jury trials, and are governed by federal law and the law of New Jersey no matter where the client lives. A client also has to attempt informal resolution for at least 60 days, following strict notice requirements, before arbitration can even begin. Separately, the account terms for the cash sweep programme disclose that once uninvested cash moves into that programme it is no longer covered by SIPC and is instead eligible only for FDIC insurance up to $250,000 per program bank, a limit Moomoo Financial Inc. says it does not monitor on the client’s behalf.

How to Trade

Moomoo’s execution is split across entities rather than run by one broker. In the United States, Moomoo Financial Inc. (MFI) is the SEC-registered, FINRA-member broker-dealer that places US equity, options and event contract orders, while Futu Clearing Inc. (FUTC), a separate FINRA-member broker-dealer based in Dallas, handles clearing, custody and settlement. Crypto sits outside both: Moomoo Crypto Inc. (MCI), a registered money services business rather than a broker-dealer, custodies and executes crypto trades, and the firm’s own disclosures state that crypto assets held with MCI are not FDIC insured or SIPC protected. Outside the US, separately licensed entities take over: Moomoo Securities Australia Ltd (AFSL 224663, confirmed on the ASIC register), Moomoo Financial Singapore Pte. Ltd. (confirmed in the MAS Financial Institutions Directory as a Capital Markets Services Licensee, Major Payment Institution and Exempt Financial Adviser), Moomoo Securities Malaysia Sdn. Bhd. (Capital Markets Services Licence eCMSL/A0397/2024, confirmed on the Securities Commission Malaysia register) and Moomoo Financial Canada Inc. (confirmed in the CIRO directory of dealers as an investment dealer, described on the firm’s own pages as order execution only). Which entity actually holds an account, and which country’s protections apply, depends on where the client signed up.

What is actually tradable on Moomoo

The firm’s own pages list US stocks, fractional shares and ETFs, alongside Hong Kong, Singapore, Japan, South Korea and China A shares and Australian shares on the relevant regional site. Australian shares are described as CHESS sponsored with a Holder Identification Number, meaning the stock is held directly in the client’s own name rather than in an omnibus account. Options trading is offered with what the firm calls 13 preset strategies and 9 order types, with eligibility gated by an approved options level, and the firm states index options carry a $0.5 per contract fee even where equity options carry none. Futures and, on some regional sites, leveraged foreign exchange trading appear under the Markets menu. Crypto trading covers more than 50 coins through MCI in the US, and the Singapore site describes Moomoo Financial Singapore as that market’s only licensed digital brokerage for crypto, trading against SGD or USD. The most recent addition is event contracts, also called prediction markets, launched through a partnership with Kalshi. These are exchange listed, CFTC regulated derivatives on real world outcomes, priced between $0.01 and $1.00, offered through MFI as a registered Futures Commission Merchant, and the firm states certain contracts are not available to residents of some US states.

Platforms: how a Moomoo order actually gets placed

Moomoo offers a desktop application for Windows and Mac, a mobile app for iOS and Android, and a browser based web platform, all under its own branding and provided by Moomoo Technologies Inc., the app layer that the firm’s own terms describe as not a broker-dealer and not a provider of investment advice or trade execution. Orders placed through the app are routed to whichever licensed entity actually holds the account. The firm also integrates with TradingView, letting a client place stock trades directly from TradingView’s charting interface while Moomoo continues to handle the deposits, withdrawals and brokerage side of the relationship; the firm states this integration is free with standard brokerage fees still applying. An OpenAPI is offered for building trading algorithms or third party integrations. A newer layer, marketed as Moomoo API Skills, lets clients connect AI agents to the platform, and the firm’s own disclosure on this is blunt: Moomoo does not sponsor any AI agent or LLM, output from a connected agent is not investment advice, and Moomoo Technologies Inc. and its affiliates make no warranty as to the accuracy, completeness or timeliness of that output.

Margin, data and the conditions attached to a position

The firm’s own US site quotes a margin rate of 6.8%, described as subject to change without notice, while the Singapore facing page quotes a lower rate, as low as 4.8% for US stocks in USD or SGD as of 30 March 2025, rising to 6.8% for HKD and 4.05% for JPY balances. Level 2 market data is offered free on US accounts that keep a 30 day average value of at least $100, with other unspecified conditions attached. More broadly, the firm’s own terms warn that price quotes on the platform “may be delayed 20 minutes or longer” and that neither Moomoo nor its third party data providers guarantee the accuracy or timeliness of those quotes, so a client acting on a displayed price is not guaranteed to be looking at a current one. Withdrawals are described as available “at any time,” but the same page lists that as subject to settlement periods for recent trades, maintaining required margin on open positions, regulatory holds or restrictions, and what the firm calls “other unforeseen circumstances that may require your assistance in reaching out to our client service team.” Uninvested US brokerage cash is swept into a Cash Sweep Program with partner banks; once swept it leaves the brokerage account, stops being SIPC protected, and becomes eligible only for FDIC insurance up to $250,000 per program bank, a limit the firm states it does not monitor on the client’s behalf across their other deposits at that same bank.

Our previous review of Moomoo scored 6.1/10 overall against a prior score of 4.6/10. That earlier figure predates this rewrite and rested largely on secondhand material; this review draws instead on the firm’s own regional pages, its terms and conditions, and direct register checks across 21 public registers, which is why the scores move even though we cannot say the firm itself has changed. The platform component in this review scores 8.4/10, and the evidence above is what carries that: multiple proprietary platforms, a TradingView integration, an open API, and a spread of tradable products, from fractionally held US equities and CHESS sponsored Australian shares through to options, futures, crypto and CFTC regulated event contracts, run through several separately regulated entities rather than a single thin offering.

Account Types

Moomoo’s account structure is split by entity and region rather than sold as a single, uniform product. Which account a client actually gets, and what it costs, depends on which of the group’s regulated entities onboarded them, whether that is Moomoo Financial Inc. in the US, Moomoo Securities Australia Ltd, Moomoo Financial Singapore Pte. Ltd., or one of the other licensed subsidiaries named in the group’s own legal disclosures.

The core account tiers

An earlier TrueBroker review of Moomoo, which we are restating rather than re-verifying against the firm’s own pages, described four basic account types: an Individual Account requiring no minimum deposit, running at 1:1 leverage with no margin facility; a Margin Account whose minimum deposit varies by jurisdiction and whose leverage runs up to 1:4; a Demo Account for trading with virtual funds; and an Islamic account, which that earlier review recorded as not available, noting that availability can vary by jurisdiction. None of this came from a Moomoo page we fetched ourselves, so treat it as secondhand.

Moomoo’s own account and savings products

Moomoo’s Singapore-facing site describes a different, narrower pair of account shells: a Moomoo Account used for zero-commission trading, and a separate Moomoo CDP Account, with funds transferable between the two. The same page describes a Regular Savings Plan, a dollar-cost-averaging facility into US stocks and ETFs with a minimum contribution of US$5 or SG$10, run on a daily, weekly, bi-weekly or monthly recurring schedule and advertised with a “lifetime 0* commission” on the US market, an asterisk the page we fetched does not explain.

What Moomoo charges to trade

Moomoo’s US-facing pricing page advertises $0 commission on equity trading, but restricts that to US residents trading US markets through Moomoo Financial Inc., with other fees applying outside that scope. The same page lists a 6.8% margin rate, subject to change without notice, and a $0 equity options contract fee, with a $0.5 per-contract fee on index options and regulatory or exchange fees layered on top; options eligibility depends on the trading level a client is approved for. Level 2 market data is free on that page only for Moomoo Financial Inc. accounts with a 30-day average value of $100 or more, with other unstated conditions attached.

Outside the US, pricing changes by entity. Moomoo’s Australian site prices US stock trades for AU clients from US$0.99 per order, excluding FX costs and third-party fees, and AU stock trades from A$3 per order or 0.03% of transaction value, whichever is larger. Moomoo’s Singapore-facing page gives margin financing as low as 4.8% on USD and SGD balances, 6.8% on HKD and 4.05% on JPY, all “as low as” figures subject to terms and conditions, and separately states that Singapore tax residents are charged 9% GST on commissions, platform fees and exchange-related fees for transactions settled from 1 January 2024. Crypto trading carries its own fee: Moomoo advertises $0 commission on crypto through Moomoo Crypto Inc. for US residents, alongside a 0.49% transaction fee on the same trades.

Moomoo’s Cash Sweep Program for uninvested cash

Moomoo Financial Inc.’s platform pages describe a Cash Sweep Program that moves uninvested brokerage cash into Program Banks, where it earns interest and is eligible for FDIC insurance up to $250,000 per bank, but the same pages state that once swept to a Program Bank, they are no longer in the brokerage account and not protected by SIPC. The platform terms also state that MFI is not responsible for monitoring the amount of each customer’s deposits in any Program Bank… to determine whether the amount on deposit exceeds the FDIC insurance limits, which puts the burden of tracking that $250,000 ceiling, across whatever else a client already holds at the same bank, on the client rather than the firm. Moomoo Financial Inc.’s separate Cash Sweep Base APY Offer terms, published on its US contact page, give MFI the right to change the sweep rate at any time without notice, and describe a promotional annual yield of 8.1%, capped at $20,000 and running for two months once activated, after which the rate reverts to a base as low as 0.03%.

Why this review’s fees score sits where it does

TrueBroker’s earlier review scored Moomoo 4.6 out of 10; this review scores it 6.1, a figure our review process is assessing from the current evidence rather than any change at Moomoo’s end. Of the six criteria behind that number, fees is the weakest at 3 out of 10, and the account terms above are why: the headline $0 commission is scoped to US residents trading US markets through one specific entity, margin rates and brokerage fees vary by region and currency, Singapore trades carry a 9% GST on top of commission, and the Cash Sweep Program’s advertised 8.1% yield is a capped, time-limited promotion that falls back to as little as 0.03% once it expires.

Negative Balance Protection

The clearest fact available here does not come from Moomoo’s own paperwork. Our earlier review reported that Moomoo does not offer negative balance protection, meaning a client whose account goes into deficit is responsible for covering the shortfall themselves. We are restating that as what the earlier review found, not as something we read in Moomoo’s own account agreements or risk disclosures, because no such document was in the material we fetched for this rewrite. A trader weighing margin or options risk at Moomoo should treat this as an unconfirmed but carried-over finding, not as a claim we verified against the firm’s current terms.

Margin accounts and what Moomoo charges to run one

The same earlier review described a Margin Account tier sitting alongside the standard Individual Account, offering leverage up to 1:4 with a minimum deposit that varies by jurisdiction; that detail is also secondhand and not something we confirmed on a Moomoo page. What we did read directly is the pricing Moomoo itself publishes for that borrowed money. Moomoo’s US-facing page quotes a margin rate of 6.8%, noting it is “subject to change without notice.” The TradingView-integration page for the same US entity, Moomoo Financial Inc., repeats the 6.8% figure for stock, ETF and options trading. For the Singapore entity, Moomoo’s own pricing page gives margin financing as low as 4.8% for USD and SGD balances, 6.8% for HKD, and 4.05% for JPY, describing these as “As low as” rates with terms and conditions attached, and dates the US-stock margin figure to 30 March 2025. None of these pages states what happens once a margin position moves against a client far enough to exceed their equity, only what borrowing costs before that point.

What Moomoo’s own FAQ says about pulling money out under margin

Moomoo’s Singapore FAQ page addresses withdrawals in terms that bear directly on drawdown risk. It states that withdrawals are available “at any time, subject to: a. Settlement periods for recent trades b. Maintaining required margin for open positions c. Any regulatory holds or restrictions d. Other unforeseen circumstances that may require your assistance in reaching out to our client service team.” Read plainly, a client cannot withdraw funds that are needed to keep an open margin position within its required margin, and the last catch-all clause leaves room for delays the page does not itemise. Nothing in the material we fetched describes the mechanics of what Moomoo does if required margin is not maintained: no stated maintenance margin percentage, no notice period before a position is closed out, no ordering of which positions get liquidated first.

How much recourse a client has if something goes wrong during a margin event

Two clauses in Moomoo Technologies Inc.’s own terms and conditions matter here, even though neither is written specifically about margin calls. First, a liability clause caps Moomoo’s maximum aggregate liability for all damages at the greater of the total amount the user has paid to Moomoo for the app, or US$10. Read together with a margin breach, this means that if a platform outage, data error or delay contributed to a client being liquidated or unable to act during a margin call, the client’s recoverable damages under this clause are capped at $10 or their app fees, not their actual trading loss. Second, the same terms state that price quotes “may be delayed 20 minutes or longer” and that neither Moomoo nor its third-party data providers guarantee the accuracy or timeliness of quotes, while the app and its content are provided “AS IS”/”WHERE IS” with all warranties disclaimed and no guarantee that the app will remain updated, complete, correct, secure, or uninterrupted. A client watching their margin level against a data feed that can run 20 minutes stale, with no warranty backing the feed’s accuracy, is not given any contractual assurance that they will see a breach coming in time to act on it.

The gap in what we can tell a Moomoo client here

We searched 21 public registers directly, confirming that Moomoo Financial Inc. and Futu Clearing Inc. hold active FINRA/SEC broker-dealer status and that Moomoo Financial Inc. carries an approved Futures Commission Merchant registration with the CFTC through the NFA register, and we checked 1,441 warning-list entries mirrored from CYSEC, the FCA and the FSC Mauritius, on which Moomoo appears on none. None of that register work speaks to negative balance protection or maintenance-margin mechanics, because those are contractual terms set by the broker-dealer, not facts a regulator’s directory records. What we can say with a firm source behind it is Moomoo’s own margin pricing, its own withdrawal FAQ language tying withdrawals to maintained margin, and its own liability cap and data-accuracy disclaimers. What we cannot say, because we have not read a document that states it, is what maintenance margin level triggers a call, how much notice a client gets, or whether a shortfall beyond the account’s equity is waived or pursued.

Trading Instruments

Moomoo’s own market pages list a wide range: US stocks and fractional shares, ETFs, options, crypto, futures, forex, Hong Kong and Singapore shares, Japanese, Korean and Chinese A-shares, Australian shares, REITs, US Treasuries, funds and, more recently, event contracts built with Kalshi. The catch is that this range is not sold by one regulated entity under one set of terms; it is split across a cluster of affiliated companies, and the firm’s own legal page says its published list of who holds which licence is only a sample.

What Moomoo actually lists as tradable

The firm’s markets pages name US stocks, fractional shares and ETFs, options with “13 pre-set options strategies” and “9 order types” subject to eligibility requirements, and futures. The Australian site adds Australian shares held as CHESS-sponsored positions under a Holder Identification Number, Hong Kong shares and currencies. The Singapore-facing about page lists stocks across US, SG, JP, HK and KR markets plus China A-Shares, REITs, “Leveraged Forex Trading,” “Futures Trading” with CME Level 1 quotes, and funds described as “Money Market Fund, Bond Fund, Equity Fund and more.” A separate Singapore page markets US Treasuries with the line “Lock in 4% p.a. stable yields.” Hong Kong warrants and CBBCs are also priced on the fee page, at a 0.03% commission. For US clients there is a Regular Savings Plan starting at US$5 or SG$10 for dollar-cost averaging into US stocks and ETFs, described as carrying lifetime 0* commission for US market.

Crypto and event contracts sit outside the core account

Crypto is offered through a separate entity, Moomoo Crypto Inc., not through the broker-dealer. The firm’s own page puts the crypto transaction fee at 0.49%, on top of “$0 commission” framing, and names the coverage as “50+ coins.” The Singapore about page separately describes Moomoo Financial Singapore as trading crypto directly against fiat in SGD and USD. Crypto deposits are restricted to self-custody wallets, with wallet-ownership verification required, and the firm’s own crypto deposit FAQ warns that “Depositing an unsupported token or using an unsupported network may result in permanent loss of funds with no possibility of refund,” and that a deposit under an unstated minimum “will not be credited and cannot be refunded.” Crypto held with Moomoo Crypto Inc. carries no FDIC or SIPC backstop, per the firm’s own disclosure.

Event contracts, marketed as prediction markets, are a newer addition built through a partnership with Kalshi and offered by Moomoo Financial Inc. in its capacity as a CFTC-registered futures commission merchant. Moomoo’s own page says these contracts are not available in all US states, and the same state-level carve-out applies separately to crypto services for US residents.

Where the entity split narrows what a client can actually rely on

Which of these products a given client can access, and under which regulator’s protection, depends on which affiliated entity onboarded them. Moomoo’s own legal page lists Moomoo Financial Inc. (US securities, options, event contracts) and Futu Clearing Inc. (US clearing and custody) as separate registered broker-dealers, both confirmed on the FINRA BrokerCheck register under CRD 283078 and CRD 298769 respectively, alongside Moomoo Securities Australia Ltd (AFSL 224663, confirmed on the ASIC register), Moomoo Financial Singapore Pte. Ltd. (confirmed on the MAS Financial Institutions Directory as a Capital Markets Services Licensee), Moomoo Securities Malaysia Sdn. Bhd. (confirmed on the Securities Commission Malaysia register under licence eCMSL/A0397/2024) and Moomoo Financial Canada Inc. (confirmed in the CIRO directory as an investment dealer). Moomoo’s own page adds a qualifier that undercuts treating this list as complete: “Information of the licensed entities listed above is only for the purpose of demonstrating the qualifications and licences of part of the licensed entities providing securities services on the moomoo app.” A client trying to work out which regulator stands behind a specific product cannot take that page as the full picture.

One entity named in the firm’s own legal page did not hold up under a register check: Futu Futures Inc., named there as regulated by the NFA and CFTC, appears on the NFA BASIC register under NFA ID 0523957 with membership status “Not an NFA Member” and no current CFTC registration category shown.

Data and access caveats that sit inside the asset range itself

Moomoo’s own terms warn that price quotes “may be delayed 20 minutes or longer,” and that neither Moomoo nor its third-party data providers guarantee the accuracy or timeliness of those quotes. For a firm selling options and futures trading, where timing matters, that is a caveat on the same instruments being marketed. The terms also cover the newer “API Skills” feature for AI-driven trading, stating “Moomoo does not sponsor any AI agents or LLM” and that output “should not be considered investment advice,” with Moomoo Technologies Inc. and its affiliates disclaiming responsibility for the accuracy of anything an AI agent does when connected to the platform.

Options access itself is gated: Moomoo’s own pages say “eligibility requirements apply” and access depends on an approved options level, so the “13 pre-set options strategies” advertised are not available to every account by default. Futures Trading, Currencies and Australian shares are all listed under the Australian site’s Markets menu without further detail on minimum requirements or margin terms in the pages we fetched.

Education & Analysis

Moomoo’s platform lineup covers desktop, mobile and web, plus a TradingView integration. The account-types tier isn’t what this section covers, but the tooling stack behind it is where this broker’s evidence is genuinely deep, so this is where the write-up leans on our evidence.

What Moomoo puts on the desk

The firm’s own markets page lists Moomoo Desktop as a proprietary trading platform for Windows and Mac. A separate UK-facing platforms page describes what appears to be the same product as “moomoo’s next-gen trading workspace,” and lists a mobile counterpart, moomoo Mobile, as the app built by Moomoo Technologies Inc., the entity the firm’s own terms describe as providing the app but not acting as a broker-dealer or giving investment advice. Alongside these sits a standard web platform, browser-based, which our earlier review described but which we did not independently fetch a page for.

TradingView, and what it actually is

A German-facing root page markets Moomoo as “Award-winning broker now available on TradingView,” pointing to TradingView’s charting and analytical tools. The UK platforms page fills in the mechanics: a client can trade stocks directly on TradingView, but Moomoo still operates all of the brokerage transactions behind it, including deposits and withdrawals, described as a free integration with standard brokerage fees still applying. That same page gives the margin rate quoted through this TradingView connection, via Moomoo Financial Inc., as 6.8% for stock, ETF and option trading, which matches the 6.8% margin rate given on the German root page for the platform generally.

API access for people who want to build their own tools

The earlier review reported that Moomoo offers an OpenAPI for building trading algorithms or third-party integrations; we did not fetch a page confirming this ourselves. What we did fetch, from a UK markets page, is a newer feature called “Moomoo API Skills,” aimed at agentic or AI-driven investing. The same page carries the disclaimer attached to it: Moomoo states it does not sponsor any AI agent or LLM, that output from an AI agent connected to its API Skills should not be considered investment advice, and that Moomoo Technologies Inc. and its affiliates make no representations or warranties regarding the accuracy, completeness, quality or timeliness of that output. A client wiring an AI agent into this API is trading on tooling Moomoo explicitly declines to stand behind if the output turns out to be wrong.

Data quality: what’s free and what’s stale

The German root page states Level 2 market data is free for Moomoo Financial Inc. accounts with a minimum 30-day average account value of $100 or more, with other unspecified conditions applying. Elsewhere, a Singapore-facing about page mentions “CME Futures LV1 real-time quotes” for futures trading. Against that, the firm’s own terms and conditions, read directly, warn that price quotes “may be delayed 20 minutes or longer” and that neither Moomoo nor its third-party data providers guarantee the accuracy or timeliness of quotes. Read together, the free or upgraded data tiers sit next to a general disclaimer that the underlying quotes can run well behind the market, with no liability to Moomoo if a client trades on stale prices.

Instruments the charting and analysis tools actually reach

The platforms are built to reach a wide instrument set: US, Singapore, Japan, Hong Kong and Korean stocks and China A-shares, options with what the German root page describes as 13 pre-set options strategies and 9 order types (subject to options-level eligibility), futures, currencies, REITs, funds, crypto (50-plus coins per the German page, described elsewhere as Singapore’s only licensed digital brokerage for crypto with SGD and USD fiat pairs), and CFTC-regulated event contracts launched through a partnership with Kalshi. Options eligibility is explicitly gated: the German root page states that trading strategies available depend on the options level a client has been approved for, and event contracts are flagged on two separate pages as unavailable in all US states.

The gap in this evidence

None of the pages fetched for this review describe specific charting features, drawing tools, indicator counts or screener capabilities beyond naming TradingView as the integrated charting provider. Where the earlier review carried platform detail we did not verify ourselves, that is marked above as its report rather than as Moomoo’s own words.

Special Offers

The only promotions in the evidence pulled for this review carry their own terms and conditions pages, which we read rather than take from marketing copy. There is a boosted rate on uninvested cash, and a “lifetime zero” pitch on a recurring-investment account.

Moomoo’s boosted rate on swept cash

Moomoo Financial Inc.’s Cash Sweep Base APY Offer Terms and Conditions describe a promotional APY booster, cited elsewhere in the same terms at 8.1%, that is capped at $20,000 and lasts two months once activated. After that window the rate reverts to a base as low as 0.03%. The terms also state that MFI can change the Cash Sweep interest rate available to participants at any time and without notice, so the advertised rate is not fixed even during the promotional period.

The same terms describe what happens to the cash once it is swept: it moves out of the brokerage account into a Program Bank, stops being covered by SIPC, and becomes eligible only for FDIC insurance up to $250,000 per Program Bank, a limit that counts any other deposits the client already holds at that bank. A client who signs up for the boosted rate is therefore also opting into a different protection regime for that cash, not just a different interest rate.

Who decides if a Moomoo promotion applies

The Cash Sweep Base APY Offer Terms and Conditions give Moomoo Technologies Inc. the sole right to interpret promotion rules, describing its decisions as final and binding in all respects, and reserve the right to terminate any promotion at any time without notice. That clause is not specific to the cash-sweep offer by name, so it reads as the general condition attached to promotions run under this agreement.

The Regular Savings Plan’s “lifetime 0” pitch

Moomoo’s account pages list a Regular Savings Plan (RSP) with a minimum of US$5 or SG$10, built for dollar-cost averaging into US stocks and ETFs on a daily, weekly, bi-weekly or monthly schedule. The page advertises “lifetime 0* commission” for the US market on this plan.

Fees that sit next to the offers

Two disclosures from the fee and pricing pages bear on how durable any of this is. Moomoo SG’s pricing page states that “moomoo SG reserves the right to amend or charge relevant fees without prior notice,” and the firm’s own account terms say Moomoo may modify, discontinue, or change fees for the app at any time, with continued use after a change counting as acceptance. Both sit alongside the promotional terms above rather than inside them, but they describe the same pattern: the headline number is not locked in, and Moomoo alone decides when it moves.

Opening an Account

Opening a moomoo account starts with the app itself, but the app is not the broker. Moomoo’s own terms, read on the UAE-facing version of its site, state that Moomoo Technologies Inc. (MTI) provides the app and does not act as a broker dealer, does not execute trades and does not give investment advice. The same terms say this MTI agreement is separate from, and does not govern, the account agreement a client actually signs with whichever licensed entity handles their region, such as Moomoo Financial Inc. in the United States, Moomoo Securities Australia Ltd in Australia, Moomoo Financial Singapore Pte. Ltd. in Singapore, or Moomoo Financial Canada Inc. in Canada. A client opening an account is therefore agreeing to at least two contracts with two different companies before a single order is placed.

Who moomoo will let open an account

The same UAE facing terms require that a user be of the age of majority and capable of forming a binding contract. They also bar access to anyone in a country subject to US export controls, or on a US restricted end user list. Separately, moomoo’s Singapore facing page states that clients in jurisdictions such as China, where Moomoo SG’s services are not permitted, get no solicitation or marketing from the firm, and that using the platform there is at the client’s own risk and their own responsibility to check local law. New Zealand sits in an odd position: the firm’s own legal disclosures note that Moomoo Securities Australia Ltd is registered there as an overseas company and financial service provider, but does not currently hold any licence from the Financial Markets Authority or any other New Zealand regulator, a point the New Zealand Financial Service Providers Register confirms by recording no licensed service against its FSP1008656 entry, only “changing foreign currency” and a client money or property service.

The account types moomoo offers

An earlier published review of moomoo, which we are restating rather than quoting, describes an Individual Account with a $0 minimum deposit and no margin, a Margin Account with a deposit that varies by jurisdiction and leverage up to 1:4, a Demo Account funded with virtual money, and an Islamic Account that it reports as not available, with availability said to vary by market. We have not verified these figures against moomoo’s own account pages, so treat the leverage ratio and the $0 minimum as reported by that earlier review rather than as read from moomoo’s own terms.

Moomoo’s own Singapore facing page describes a different pair of accounts sitting alongside each other: a “moomoo account” used for zero commission trading, and a separate “moomoo CDP account,” with funds transferable between the two. The same page lists a Regular Savings Plan that lets a client dollar cost average into US stocks and ETFs from a minimum of US$5 or SG$10 per recurring investment, billed as carrying a lifetime zero commission on the US market for that plan.

What happens once the account is open

The UAE facing terms give moomoo wide latitude over the relationship after signup. Under “Termination,” moomoo can suspend or end the agreement with prior notice for cause, but the same clause lets it end the agreement immediately, without notice, whenever moomoo decides, in its sole discretion, that a user has failed to comply with any provision. Under “Miscellaneous,” a user cannot assign, transfer or sublicense their rights or obligations under the agreement, while moomoo can assign, transfer or sublicense its own rights or obligations without restriction. The same section makes any stamp duty payable on the agreement, and any penalty for its late payment, the user’s own cost rather than moomoo’s. None of this is specific to sign up, but it is the contract a client accepts at the point they open the account, and it governs how easily that account can be closed again, by either side.

Deposits & Withdrawals

Moomoo splits deposit and withdrawal handling across the same cluster of legal entities that split everything else here: Moomoo Financial Inc. as the US broker dealer, Futu Clearing Inc. as the US clearing and custody firm, Moomoo Crypto Inc. for crypto, and separate regional entities in Singapore, Australia, Canada and Malaysia. Which rails apply, and which fees or delays attach to them, depends on which of these entities actually holds the account.

What moomoo moves for US clients

An earlier review of this firm reported ACH transfers as available to US clients only, taking 3 to 5 business days and carrying no fee, and wire transfers as available in the US, Singapore and Australia, taking 1 to 3 business days with fees that vary by region and bank. The same earlier review reported that moomoo does not support deposit or withdrawal by credit or debit card, or by e wallets such as PayPal, Skrill or Neteller. We did not fetch a page confirming these rails ourselves, so we are restating what that review found rather than quoting moomoo’s own material.

Uninvested brokerage cash at Moomoo Financial Inc. is swept into a Cash Sweep Program with partner banks, and the firm’s own contact page describes MFI as paying the client interest on that swept cash minus fees retained by MFI, with the promotional annual yield (quoted there as up to 8.1%) capped at $20,000 and running for only two months once activated, after which the rate reverts to a base as low as 0.03%. A separate page carrying the same program states plainly that once swept to a Program Bank, they are no longer in the brokerage account and not protected by SIPC, with protection instead limited to FDIC insurance of $250,000 per Program Bank, and that same page adds that MFI is not responsible for monitoring the amount of each customer’s deposits in any Program Bank… to determine whether the amount on deposit exceeds the FDIC insurance limits. A client who holds other deposits at the same bank, and who assumes swept cash carries the account’s usual SIPC coverage, can end up with money above the FDIC line and no one tracking it on their behalf. Moomoo Technologies Inc.’s own terms add that it alone decides who qualifies for a Cash Sweep promotion and can end the promotion at any time without notice.

Crypto deposits, and where they can go wrong

Moomoo’s own fee page for crypto states that deposits currently work only from a self custody wallet, that ownership of the wallet must be verified, and that a minimum deposit threshold applies. The same page warns that “depositing an unsupported token or using an unsupported network may result in permanent loss of funds with no possibility of refund,” and separately that “moomoo SG requires a minimum deposit amount. Deposits below this threshold will not be credited and cannot be refunded.” Sending the wrong coin, the wrong network, or funds below the stated floor is not something moomoo will make good on. Crypto assets held through Moomoo Crypto Inc. also carry no FDIC or SIPC backstop, by the firm’s own disclosure on its US contact page, so a custody failure there falls entirely on the client.

Singapore withdrawals

Moomoo’s Singapore materials give bank transfer withdrawals in SGD as free for fast transfers below SGD200,000 to any Singapore bank, with the zero fee narrowing to DBS or POSB accounts only once a withdrawal passes that threshold. The same page notes that moomoo SG “reserves the right to amend or charge relevant fees without prior notice,” so the fee structure quoted here is not fixed. It also states that a 9% Goods and Services Tax applies to Singapore tax residents on commissions, platform fees and exchange related fees for transactions settled from 1 January 2024, a deduction that reduces what a Singapore client keeps regardless of the brokerage rate advertised.

Conditions attached to getting money out

Moomoo’s Singapore FAQ describes withdrawals as available “at any time, subject to: a. Settlement periods for recent trades b. Maintaining required margin for open positions c. Any regulatory holds or restrictions d. Other unforeseen circumstances that may require your assistance in reaching out to our client service team.” That fourth condition has no defined boundary, so a withdrawal that does not fit the first three categories can still be held up on terms the firm does not specify in advance. Separately, Moomoo Technologies Inc.’s own terms put stamp duty payable on the agreement, and any penalty for its non payment, on the user rather than the firm.

What this means for the fees score

We scored this broker 4.6 out of 10 in our previous review; this review scores it 6.1 out of 10, on a criterion set that includes a fees score of 3 out of 10. That fees score is what the deposit and withdrawal picture above sits under: a Cash Sweep program that pays a promotional rate for two months before falling to as low as 0.03%, a crypto minimum deposit that is forfeited outright if missed, an SG withdrawal fee schedule the firm can change without notice, a 9% GST carved out of Singapore fees, and stamp duty and unspecified withdrawal holds both landing on the client. The overall score moved because our criteria and evidence base changed between reviews, not because moomoo’s terms did, and we are restating it here from what the current evidence shows rather than arguing with the number itself.

Customer Support

Moomoo splits support across a chain of separate legal entities, and which one picks up depends on the product and the country. The firm’s own contact pages list distinct phone numbers, email addresses and hours for each region and each affiliate, rather than a single support desk.

How to reach Moomoo, region by region

US clients dealing with Moomoo Financial Inc. can call +1 888 721 0610, Monday to Friday, 8:30 AM to 4:30 PM ET, email cs@us.moomoo.com, or use the online inquiry tool, which the firm’s contact page describes as available 24/7 but only after logging in. Crypto accounts sit with a different entity, Moomoo Crypto Inc., reached through support@moomoocrypto.com or the same 1-888-721-0610 line.

Australian clients dealing with Moomoo Securities Australia Ltd call 1300 086 668, or +61 2 7229 5636 from overseas, email support@au.moomoo.com, and can use online inquiry that the Australian site lists as 24 hours on trading days and 9:30 to 21:30 AET on non-trading days. There is also a physical store at Shop 66, 427-441 Victoria Avenue, Chatswood, Sydney, with posted hours of 10:00am to 6:00pm Saturday to Wednesday and public holidays, and 10:00am to 9:00pm Thursday and Friday.

Singapore clients dealing with Moomoo Financial Singapore Pte. Ltd. call +65 6321 8888 or email clientservice@sg.moomoo.com, with the same 24-hours-on-trading-days, 9:30-to-21:30 SGT pattern on non-trading days that the Singapore page gives for Australia. A separate Singapore office number, +65 6439 1100, runs shorter hours: 9:00 to 18:00 SGT, Monday to Friday. Moomoo also lists four Singapore retail locations, at 313@somerset, Jem, Bugis and Parkway Parade, each open 10:00 to 21:00 or 22:00 SGT. A WhatsApp number, +65 3129 5222, is listed but scoped to promotional campaigns rather than general servicing.

Moomoo’s UK-facing platform page also advertises live chat as “24/7 Human Help,” describing it as help available “anytime, day or night.” US clients with an unresolved complaint additionally have the New Jersey Division of Consumer Services complaint hotline on file in Moomoo’s own terms, at (973) 504-6200, with a mailing address at 124 Halsey Street, Newark, NJ 07102.

Why the entity a client signed up with matters

Moomoo Technologies Inc., the company that operates the app itself, is explicitly not a broker-dealer and does not execute trades or give investment advice according to the firm’s own terms. The actual broker-dealer is Moomoo Financial Inc. in the US, clearing and custody run through the separately regulated Futu Clearing Inc., and crypto sits with Moomoo Crypto Inc., a money-services business rather than a broker-dealer. Each region adds its own licensed entity on top: Moomoo Securities Australia Ltd, Moomoo Financial Singapore Pte. Ltd., Moomoo Securities Malaysia Sdn. Bhd., Moomoo Financial Canada Inc. Moomoo’s own terms state that the app agreement with Moomoo Technologies Inc. is separate from, and does not govern, the account agreement a client signs with whichever broker-dealer or affiliate actually holds their money, meaning a client can be bound by more than one contract with different terms depending on which entity is involved in a given complaint.

What the contract does to a client who has a dispute

Moomoo’s terms route disputes into mandatory individual arbitration through the AAA and waive class actions, class arbitrations and jury trials. Before arbitration can start, a client must first attempt informal resolution for at least 60 days, following notice and signature requirements the terms describe as a condition precedent to arbitration, meaning getting that process wrong can bar a claim entirely. Where 25 or more clients file similar disputes at once, the terms limit each side to 15 cases per side proceeding in each of two staged rounds, with the remaining claims tolled and pushed into mediation or a later opt-out, so a client who shares a common complaint with many others may wait through that staged process before their own case is heard. The agreement is governed by United States federal law and the law of the State of New Jersey regardless of where the client lives, which means a non-US client loses access to their home jurisdiction’s consumer-protection rules when disputing with Moomoo Technologies Inc.

Moomoo’s liability toward a client is capped, under the same terms, at the greater of the amount the client actually paid Moomoo for the app or US$10, regardless of the scale of any actual loss caused by an outage or data error. The terms also give Moomoo sole discretion to decide whether a client has broken a term of the agreement, and state the agreement terminates immediately without notice if, in Moomoo’s judgment, that happens. Moomoo SG’s fee page separately states that it “reserves the right to amend or charge relevant fees without prior notice,” and Moomoo’s terms let the firm revise the wider agreement at any time, with continued use of the app counted as acceptance.

Where support and pricing promises come with fine print

Moomoo Financial Inc.’s Cash Sweep programme terms say MFI is not responsible for monitoring the amount of each customer’s deposits in any Program Bank… to determine whether the amount on deposit exceeds the FDIC insurance limits, and that a promotional interest-rate boost on swept cash is capped at $20,000 and lasts two months before reverting to a base rate as low as 0.03%. Moomoo Technologies Inc. is also given, under the same promotion terms, the sole right to interpret the rules of any promotion and to end a promotion at any time without notice, with its decisions described as final and binding. On the crypto side, Moomoo’s own fee page for crypto deposits warns that depositing an unsupported token or using the wrong network “may result in permanent loss of funds with no possibility of refund,” and that deposits below its minimum threshold are neither credited nor refunded, both risks that fall on the client rather than on Moomoo’s support desk to fix after the fact.

Prohibited Countries

Moomoo’s own terms and conditions, published by Moomoo Technologies Inc., set the one hard geographic bar we found stated in the firm’s own words: the moomoo app is closed to anyone in a US-embargoed or terrorist-supporting country, and to anyone appearing on a restricted end-user list, because Moomoo Technologies Inc. is a US company subject to US export control law. That bar sits alongside a general age condition in the same terms: a user must be of the age of majority and capable of forming a binding contract, which rules out minors regardless of where they are.

Where Moomoo will not solicit business

Moomoo’s Singapore-facing page states that the firm does not solicit or market its services in jurisdictions such as China or elsewhere Moomoo Financial Singapore’s services are not permitted, and puts the burden of checking local law on the person using the app rather than on the firm. That page frames access outside permitted jurisdictions as something the user takes on at their own risk, not a promise that the platform will block them.

New Zealand: registered, not licensed

Moomoo Securities Australia Ltd is on the New Zealand Financial Service Providers Register under FSP1008656, trading as Moomoo NZ and Moomoo New Zealand, registered since 11 December 2024. The two services listed against that registration are changing foreign currency and a client money or property service; neither is a licensed service, so the FSPR record itself does not show an FMA licence attached to the entry. Moomoo’s own terms, on the legal page for its UK-facing site, say the same thing directly: Moomoo AU does not currently hold any licence issued by New Zealand’s Financial Markets Authority or any other New Zealand regulatory body, despite being registered there as an overseas company and financial service provider. A New Zealand resident opening an account is dealing with a registered, not a licensed, entity, and registration on the FSPR is not FMA regulation.

A stale exclusion list worth flagging

Our earlier review listed the EU/EEA, Canada, Japan, New Zealand and the United Kingdom as markets where Moomoo’s services are unavailable. We are not carrying that claim forward as current fact: the firm’s own site in our evidence includes UK-facing pages, a Germany-facing root page, and an About page describing expansion into Japan in 2022, Canada in 2023 and New Zealand in 2025, naming a Canadian entity, Moomoo Financial Canada Inc., that is on the CIRO directory of dealers as an Investment Dealer. Whatever the accuracy of that list at the time it was written, it does not match what Moomoo’s own current pages describe, so we treat it as outdated rather than repeating it as a live restriction.

Narrower, product-level limits inside the US

Several restrictions in Moomoo’s own material apply within the United States rather than at the border. The firm’s pages state that certain event contracts, offered through Moomoo Financial Inc. as a CFTC-regulated futures commission merchant in partnership with Kalshi, are not available to residents of select US states, and that cryptocurrency services through Moomoo Crypto Inc. are likewise not available in all US states, without naming which ones. The advertised $0 commission on US securities trading is also scoped narrowly: Moomoo’s own pages describe it as available only to US residents trading US markets through Moomoo Financial Inc., meaning it is not a claim about pricing anywhere else Moomoo operates.

What we could not check

Moomoo’s own legal page carries a disclaimer that the list of licensed entities it publishes is only for demonstrating the qualifications of part of the licensed entities providing securities services on the app, not a complete or authoritative list. Combined with the export-control wording, which names no specific embargoed countries, this means we can document that categories of exclusion exist without being able to list every country or list they point to. Our own warning-list search, covering 1,441 entries mirrored from the CySEC, FCA and FSC Mauritius lists, returned no match for Moomoo, but that search is about sanctions and regulatory warnings against the firm itself, not about which countries the firm will or will not onboard, so it has no bearing on the restrictions described above.

Conclusion

Moomoo scores 6.1 out of 10 in this review, up from the 4.6 we gave it previously. That is not the firm getting better; it is this review resting on register checks and the firm’s own contract pages that the earlier version did not use. Regulation moved up because FINRA BrokerCheck, ASIC, the Monetary Authority of Singapore, the Securities Commission Malaysia and the CIRO directory all confirm a licensed entity operating this brand. Fees stayed weak because the terms we read describe a fee structure the client does not fully control. The five criteria pull in different directions, and the number above is the balance of all five, not a rounding of any one of them.

Why the regulation score sits at 7.3

The core of Moomoo’s US business checks out on the record. FINRA BrokerCheck shows Moomoo Financial Inc. under CRD 283078, SEC file 8-69739, status “Approved” since 19 January 2018, with FINRA, SEC and state approvals and five disclosure events on file. Its clearing arm, Futu Clearing Inc., is separately confirmed on BrokerCheck under CRD 298769. Outside the US, the ASIC register confirms AFS licence 224663 held by Moomoo Securities Australia Ltd, the MAS Financial Institutions Directory lists Moomoo Financial Singapore Pte. Ltd. as a Capital Markets Services Licensee and Major Payment Institution, the Securities Commission Malaysia’s public register confirms Capital Markets Services Licence eCMSL/A0397/2024 for Moomoo Securities Malaysia Sdn. Bhd., and the CIRO directory of Dealers We Regulate lists Moomoo Financial Canada Inc. as an Investment Dealer. We also searched 1,441 warning-list entries mirrored from CYSEC, the FCA and the FSC Mauritius, and Moomoo matches none of them.

One entity in our evidence does not hold up: the NFA BASIC register lists Futu Futures Inc. under NFA ID 0523957 as “Not an NFA Member,” with no current CFTC registration category showing, even though the firm’s own page names Futu Futures Inc. as a regulated futures entity. That is a live contradiction between a firm claim and a public register, not a formatting gap. Separately, the New Zealand Financial Service Providers Register shows Moomoo Securities Australia Ltd registered as FSP1008656 for currency-changing and client-money services only, neither of which is a licensed service, and the firm’s own terms say plainly that it holds no licence from New Zealand’s Financial Markets Authority. A number of other cited registrations, including FinCEN’s MSB number for Moomoo Crypto Inc. and NMLS ID 2287314, sit outside the registers we hold, so they are unchecked rather than confirmed or contradicted.

What pulls the fees score down to 3

Moomoo’s own pages advertise headline pricing that reads well in isolation: $0 commission on US equities through Moomoo Financial Inc., $0 equity options contract fees, and Australian clients trading US stock from US$0.99 per order. But the fee score reflects the fine print sitting around those numbers as much as the numbers themselves. Margin runs at 6.8% on the US site and as low as 4.8% on the Singapore entity’s page, both stated as subject to change without notice. Singapore tax residents pay a 9% Goods and Services Tax on commissions, platform fees and exchange-related fees for transactions settled from 1 January 2024, and the firm’s own terms put any stamp duty on the agreement onto the user, not onto Moomoo. Crypto trading carries a 0.49% transaction fee layered on top of the advertised $0 commission.

The Cash Sweep terms we read are the clearest example of why the score sits this low: the promotional APY booster is capped at $20,000 and lasts two months, after which the rate reverts to a base as low as 0.03%, and Moomoo reserves the right to change the sweep rate “at any time and without notice.” Once cash is swept, it leaves SIPC protection and falls back to FDIC coverage of $250,000 per program bank, a limit the terms say Moomoo does not monitor on the client’s behalf. Singapore’s fee page carries its own line reserving the right to “amend or charge relevant fees without prior notice.” None of this is unusual for a multi-entity broker, but it is the kind of variable, revisable pricing that keeps a fees score low even where headline commissions read as zero.

Platform and the fragmented Moomoo support structure

The 8.4 platform score is the highest of the five and reflects real breadth in what we read: a proprietary desktop application for Windows and Mac, a mobile app, a browser platform, a TradingView integration that lets clients trade directly on TradingView’s charts while Moomoo still handles the brokerage side, and an OpenAPI for building automated strategies. The firm has also added CFTC-regulated event contracts through a partnership with Kalshi and an “API Skills” feature for agentic trading, though its own disclosure on that feature says Moomoo does not sponsor any AI agent or LLM and disclaims responsibility for the accuracy of anything an AI agent does with it.

Support scores 5.3 partly because it is split across entities rather than centralized: Moomoo Technologies Inc. runs the app, Moomoo Financial Inc. and Futu Clearing Inc. handle US brokerage and clearing, and Moomoo Crypto Inc. runs crypto separately, each with its own contact address and support email. Clients get regional phone lines, email addresses and, on some sites, 24/7 online inquiry or live chat, plus physical stores in Sydney and Singapore, but a client has to know which entity actually onboarded them to reach the right desk. The reviews score of 6.5 reflects the clean warning-list search alongside the five disclosure events recorded against Moomoo Financial Inc. on BrokerCheck.

Moomoo runs as a regulated multi-entity broker confirmed on FINRA, ASIC, MAS, the Securities Commission Malaysia and CIRO registers, with a broad trading platform but fee terms, including a Cash Sweep rate that can revert to 0.03%, that keep the overall score at 6.1 out of 10.

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