Axi review.

Overview

TrueBroker is a free broker safety checker, and this page is our review of Axi, scored 7.1 out of 10 across regulation, fees, platform, support and reviews. Our previous review of Axi scored 5.8 out of 10. This review restates the score from current evidence gathered across regulation, fees, platform, support and reviews; the fees and platform criteria in particular pull the total up given what the firm’s own fee and account pages show, and the move is our assessment against the current evidence, not a change in the firm itself.

The name Axi covers a group of separately incorporated entities rather than one company. Axi Financial Services (UK) Limited is the entity for UK clients, authorised and regulated by the Financial Conduct Authority under Firm Reference Number 466201, a status the FCA register confirms as held by that company since 16/08/2007, with Companies House recording the same company as number 06050593, incorporated 12 January 2007, status Active. For clients outside the UK and EU, the group trades through AxiTrader LLC, an entity registered in St Vincent and the Grenadines under registration number 4303 LLC 2025, a company registered only in 2025 despite the site’s marketing referring to the Axi brand as founded in 2007. The St Vincent and the Grenadines Registry of International Business Companies registers companies and does not license forex or CFD brokers, so that registration confirms the company exists, not that it holds a trading licence. For EU clients the group uses Solaris EMEA Ltd, which the Cyprus Securities and Exchange Commission register confirms holds CIF licence number 433/23, dated 10/07/2023. AxiCorp Financial Services Pty Ltd is the Australian entity, and the ASIC register confirms AFS licence 318232 is held by that company. A claim of DFSA regulation naming “AxiCorp Financial Services Pty Ltd, Dubai Branch” does not match the entity the DFSA register actually shows against reference F003742, which is AxiCorp Financial Services Pty Ltd itself, not a named Dubai Branch.

The CONSOB warning against Axi’s own domain

Italy’s regulator CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy. CONSOB published the warning on 3 July 2026, and IOSCO’s I-SCAN network carried it on 22 July 2026 under warning ID 55299. This warning names the firm’s own primary domain, so it belongs at the top of this review rather than buried in a footnote. It means the offshore entity behind axi.com, the one serving international clients outside the FCA and CySEC footprints, has been soliciting in Italy without CONSOB authorisation. It does not mean Axi as a group is unlicensed everywhere: the FCA register confirms Axi Financial Services (UK) Limited’s authorisation, and the CySEC register confirms Solaris EMEA Ltd’s licence. The warning applies to the AxiTrader LLC entity and its axi.com domain specifically, and a reader should treat which Axi entity they would actually be contracting with as the material question, not the group’s marketing as a whole.

What Axi charges to trade and to move money

The firm’s own fees page states the Standard Account carries no commission, with transaction costs built into the spread. The Pro Account is quoted elsewhere on the site at $4.5 round trip commission, and the Elite Account at $3.5 round trip. Axi’s UK fees page lists deposit methods as free across card, PayPal and bank transfer, with card deposits processing instantly up to $100,000 and international bank transfers taking one to three days with no stated maximum. The same fees page discloses an inactivity fee applying after 12 months with no trading activity and no open positions, charged monthly thereafter, though the amount is not published as a fixed figure and is instead described as based on the account currency. The fees page also states that Axi may apply administration charges for duplicate statements, audit certificates and similar requests, and separately for debt collection communications, agency fees and legal costs, with both categories only “advised upon request” or “advised when applicable” rather than published in advance.

Platforms and instruments

Axi’s UK site lists MetaTrader 4, MetaTrader 5, an in house Axi Trading Platform, and a mobile Axi App available on the App Store and Google Play. The international site adds a Claude Connector (MCP) and an AI Trade Assistant, both marked as new, neither of which appears in the UK site’s navigation. Instrument range also differs by entity: the UK site’s markets menu covers forex, indices, shares and commodities plus UK only spread betting, while the international site adds ETFs and cryptocurrencies, including crypto perpetuals up to 125:1 leverage, and the CySEC regulated EU entity caps crypto CFD leverage at up to 2:1. Leverage itself varies sharply by entity: Axi’s UK accounts page caps retail leverage at 30:1 for UK clients of the FCA regulated entity, while the international accounts page advertises leverage up to 1000:1 for clients of AxiTrader LLC.

Support

Axi’s UK contact page lists live chat, WhatsApp, a Help Centre, a callback request option and an email address, success@axi.com. The international contact page publishes a native language support schedule covering English 24 hours a day, plus set windows for Chinese, Thai, Japanese, Spanish, Portuguese, Vietnamese, French, Italian, Greek, Arabic and Polish, all given in GMT.

Overview Table

Facts List

• Axi Financial Services (UK) Limited holds FCA authorisation under FRN 466201, confirmed on the FCA register, effective since 16/08/2007.
• Solaris EMEA Ltd holds CySEC licence 433/23, confirmed on the Cyprus Securities and Exchange Commission register.
• AxiCorp Financial Services Pty Ltd holds AFS licence 318232, confirmed on the ASIC register.
• CONSOB lists AxiTrader LLC, operator of axi.com, as unregistered or unlicensed to offer financial products or services in Italy, published 3 July 2026 and mirrored by IOSCO I-SCAN on 22 July 2026 under warning ID 55299.
• A DFSA regulation claim naming “AxiCorp Financial Services Pty Ltd, Dubai Branch” does not match the entity the DFSA register actually holds under reference F003742.
• The international entity, AxiTrader LLC, is registered in St Vincent and the Grenadines under number 4303 LLC 2025, a registration from 2025, not the 2007 founding date used in the group’s marketing.
• UK retail leverage is capped at 30:1, versus up to 1000:1 advertised to international clients of AxiTrader LLC.
• The Standard Account carries no commission per Axi’s own fees page, with the Pro Account at $4.5 round trip and the Elite Account at $3.5 round trip per the accounts page.
• An inactivity fee applies after 12 months without trading activity or open positions, charged monthly thereafter, with the amount not published as a fixed figure.
• AxiTrader LLC is listed as a member of The Financial Commission, a private industry dispute resolution body, not a statutory compensation scheme.

Key Takeaways

The regulation score reflects a group split across entities, not a single Axi

• The FCA register confirms FRN 466201 as held by Axi Financial Services (UK) Limited, status Authorised, effective 16/08/2007, with Companies House number 06050593 also confirmed active on Companies House. That is a genuine, current UK authorisation.
• The ASIC register confirms AFS licence 318232 held by AxiCorp Financial Services Pty Ltd (ABN 85 127 606 348), a real, checked licence held by a different legal entity than the UK one. The claim of authorisation by the Cyprus Securities and Exchange Commission (CySEC) carries neither a licence number nor a named entity, so there is nothing to look up on a register and it was not checked.
• The claim that “AxiCorp Financial Services Pty Ltd, Dubai Branch” holds DFSA reference F003742 is contradicted: the DFSA register lists that reference under AxiCorp Financial Services Pty Ltd, not a Dubai Branch of it.
• Everything under the St Vincent and the Grenadines FSA is a company or IBC registration, not a trading licence: AxiTrader LLC’s current registration number is 4303 LLC 2025 (Active, incorporated 2025-10-02), while an older AxiTrader Limited registration, 25417 BC 2019, is now Cancelled. The SVG FSA registers companies; it does not license forex or CFD brokers. AxiTrader LLC’s own membership of The Financial Commission, a private dispute-resolution body with a stated EUR 20,000 compensation fund cover, is also not a licence.
• We searched the warning-list mirror of CONSOB, CySEC, FCA and FSC Mauritius entries and found one match: CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and by IOSCO’s I-SCAN network on 22 July 2026 (warning ID 55299). That warning names the firm’s own domain. The FCA, ASIC and CySEC licences held elsewhere in the group stand on their own registers; the warning says the offshore entity behind axi.com lacks CONSOB permission to solicit in Italy.

What Axi charges

• Axi’s own fee page for the UK entity lists credit/debit card, PayPal, international bank transfer and UK bank transfer deposits as free, with instant to three-day processing depending on method.
• The Standard account carries no commission, with costs built into the spread; the Pro account charges $4.5 round trip and the Elite account $3.5 round trip, per the firm’s account page.
• Axi’s fee page states an inactivity fee applies once an account holds funds with no trading activity and no open positions for 12 continuous months, charged monthly thereafter, though the amount itself is not published as a fixed figure.
• The same page discloses that a client’s own bank may charge a receiving fee on international transfers, and that a card provider may treat a deposit as a cash advance and charge accordingly, in both cases with Axi disclaiming liability for the extra cost.
• Administrative charges for duplicate statements, telephone transcripts, audit certificates and debt-collection-related costs are, in the firm’s own words, “advised upon request” or “advised when applicable” rather than published in advance.

Contract terms that bind a client

• Axi’s risk warning for the AxiTrader LLC entity states a client “must also understand that Axi may be unable to close the position due to factors beyond its control and you will be liable for any loss suffered,” and separately that a stop loss “will not necessarily limit your losses to the intended amounts, because market conditions may make it impossible to execute such an order at the stipulated price.”
• The same risk warning states that segregated trust accounts held under FCA rules “may not afford complete protection” of client money in an insolvency.
• Axi’s fee page states plainly that as counterparty to CFD trades, “Axi determines the buy and sell prices for the CFDs on its platforms,” and that those prices “may not always reflect the exact prices of the underlying assets in the real market.”
• The UK complaints procedure allows the firm up to eight weeks internally before a client gains the right to escalate to the Financial Ombudsman Service.

Leverage and product access depend on which Axi entity signs the client up

• UK retail clients of Axi Financial Services (UK) Limited are capped at 30:1 leverage, against leverage up to 1000:1 quoted on the account pages for AxiTrader LLC clients internationally.
• Crypto CFDs under Solaris EMEA Ltd (the CySEC entity) are capped at up to 2:1 leverage, while the international site advertises Crypto Perpetuals up to 125:1 under the AxiTrader LLC entity.
• ETFs and cryptocurrencies appear in the CFD menu on the international and Australia-country versions of the site but not in the UK site’s markets menu; the UK site does not list the AI Trade Assistant or Claude Connector tools shown on the international pages.
• The Axi Select funded-trader programme and the Copy Trading product, the latter run in partnership with London & Eastern LLP (FCA FRN 534484, confirmed on the FCA register), are each restricted to clients of specific Axi entities rather than available across the whole group.

Platform and support

• The firm’s own pages list MetaTrader 4, MetaTrader 5, a proprietary Axi Trading Platform and a mobile Axi App, plus a Claude Connector (MCP) integration marked “NEW” on the international site.
• Support channels listed on Axi’s own pages include live chat, WhatsApp, a Help Centre, a callback request option and, on the international contact page, native-language coverage windows for languages including Chinese, Thai, Japanese, Spanish and Arabic, alongside stated 24/7 English coverage.

Our previous review of Axi scored 5.8/10; this review scores 7.1/10. That is our assessment restated against the criteria and evidence used here, not a change in the firm. Regulation lands at 5 out of 10 because a confirmed FCA and ASIC licence footprint sits alongside an unchecked CySEC claim, a CONSOB warning naming the firm’s own axi.com domain, and a DFSA claim the register does not support as worded. Fees score 9 out of 10 on a fee page that discloses free deposits, commission-free spreads on Standard and clearly stated per-lot commission on Pro and Elite. Platform scores 7.9 and support 7.3, both drawn from the range of tools and contact channels the firm publishes itself. Reviews scores 6.4.

Licenses & Regulation

Axi is not one licence but a group of entities trading under one brand, and which entity actually takes a client depends on where the client signs up. UK visitors contract with Axi Financial Services (UK) Limited. The FCA register confirms Firm Reference Number 466201 for that entity, status Authorised, effective 16 August 2007, and the same register ties it to Companies House number 06050593. Companies House itself confirms company 06050593, AXI FINANCIAL SERVICES (UK) LIMITED, a private limited company incorporated 12 January 2007 and currently Active. That part of the group checks out cleanly against both registers.

What the ASIC and DFSA claims actually show

Axi’s site material cites AxiCorp Financial Services Pty Ltd as an ASIC-regulated entity, AFSL 318232, ACN 127 606 348. The ASIC company register confirms the company itself (registered 18 September 2007, status registered) as a separate check from the licence claim, and this fact came to us from our earlier review rather than a page we fetched directly. Axi’s material also claims regulation by the Dubai Financial Services Authority (DFSA), the regulator of the Dubai International Financial Centre (DIFC), for “AxiCorp Financial Services Pty Ltd, Dubai Branch” under reference F003742. The DFSA register does list F003742, but as Authorised Firms against AxiCorp Financial Services Pty Ltd, not a Dubai Branch of that name; the register contradicts the branch-level claim as worded. Separately, Axi’s own UK-geo history page states the group “obtained regulation by the Dubai Financial Services Authority” around 2018-2019 without naming an entity or licence number, so that claim was not checkable against the register at all.

The Cyprus entity and what CySEC actually licenses

For EU clients, Axi’s fees page names Solaris EMEA Ltd as the entity trading as Axi, authorised by CySEC under licence 433/23, dated 10 July 2023. The CySEC register of Cypriot Investment Firms confirms this licence and entity. The Cyprus Registrar of Companies separately confirms Solaris EMEA Limited as company HE 376148, active since 14 November 2017, which is a company registration and not itself a trading permission. Elsewhere on the site, a UAE-country version of the site mentions CySEC authorisation without naming Solaris EMEA or citing the licence number, which left nothing for us to check against the register on that page specifically.

The offshore entity behind axi.com, and the CONSOB warning

International visitors, including those on Axi’s UAE, Australian and other non-UK/EU country versions of the site, are directed to AxiTrader LLC, incorporated in St Vincent and the Grenadines. The SVG Financial Services Authority’s entity search confirms AxiTrader LLC under registration 4303 LLC 2025, status Active, incorporated 2 October 2025. That is a recent incorporation date for a brand whose marketing elsewhere claims founding in 2007. A separate, older registration for what appears to be a predecessor entity, AxiTrader Limited, number 25417 BC 2019, shows as Cancelled on the same SVG register, so that earlier number no longer supports any current claim. The SVG FSA registers companies; it does not license forex or CFD brokers, so none of this is a trading authorisation for AxiTrader LLC, only confirmation that the company exists and, in the older entity’s case, no longer trades under that registration. AxiTrader LLC also holds membership in The Financial Commission, a private industry dispute-resolution body with stated compensation fund cover of EUR 20,000; that is not a regulator and membership is not a licence.

We searched 1,441 warning-list entries mirrored from CONSOB, CySEC, the FCA and the FSC Mauritius, running a positive control against a known-listed firm on 20 registers first so an empty result would mean absence rather than a broken search. That search returned one match naming this firm: CONSOB, Italy’s regulator, lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and mirrored by IOSCO’s I-SCAN network on 22 July 2026 under warning ID 55299. That warning names the same entity, AxiTrader LLC, and the same domain the group’s international site routes clients through. The FCA-authorised UK entity and the CySEC-licensed Cyprus entity stand on the registers cited above; the warning is specifically about the offshore vehicle marketing to Italian visitors under the axi.com brand, which CONSOB says has no permission to do so.

Our previous score for Axi’s regulation was part of a 5.8/10 overall review; this review scores regulation 5 out of a possible 10, contributing to an overall 7.1/10. That is not a verdict that the firm’s standing has changed: the criteria and the evidence base are both different this time, including the CONSOB/IOSCO warning against AxiTrader LLC and the DFSA register’s contradiction of the Dubai Branch claim, neither of which we can say is new versus the last review. What the current evidence shows is a UK entity and a Cyprus entity with licences that check out cleanly against their registers, sitting alongside an offshore entity, only months old under its current registration, that a national regulator has just named as unauthorised for the same domain the group uses to route international clients.

How to Trade

Axi organises its live offering into two tiers of CFD account plus a swap-free option, and what actually sits inside those accounts changes by which Axi group entity is onboarding the client. The firm’s own account pages set out three configurations: Standard, Pro and Elite, each carrying its own spread, commission and leverage terms, and none of them is identical between the UK site and the international site run for AxiTrader LLC.

What Axi lets a client trade

The CFD markets menu that appears across the firm’s own pages lists forex, indices, shares and commodities everywhere, described on-site as spread betting on forex pairs… in markets 24/5, “key leading market indices globally”, “stocks from leading global companies” and “hard and soft commodity markets”. The international site’s navigation adds ETFs and cryptocurrencies to that list, plus, on the same international site, Crypto Perpetuals and Spot Crypto with taker fees quoted from 0.035%. Those two categories, ETFs and cryptocurrencies, do not appear in the UK site’s CFDS menu, and the UK site instead carries spread betting as a UK-only product, marketed as carrying “no capital gains tax on your profits”. A client’s actual instrument list therefore depends on which Axi entity holds their account, not on a single global product sheet.

How Axi prices and fills a position

Axi is the counterparty on its CFD business, not a pass-through to an exchange. Its own fee page states it plainly: “As the counterparty to your CFD trades, Axi determines the buy and sell prices for the CFDs on its platforms. These prices may not always reflect the exact prices of the underlying assets in the real market”. The risk warning published on the international site carries the execution consequences of that model. On stop-loss orders: “Placing a stop loss order will not necessarily limit your losses to the intended amounts, because market conditions may make it impossible to execute such an order at the stipulated price,” and where a gap occurs, “a Stop Loss may not be effective and the position will be closed at the current Axi quote”. On Axi’s own ability to act: “you must also understand that Axi may be unable to close the position due to factors beyond its control and you will be liable for any loss suffered. You cannot and must not rely on Axi to close a position”. Read together, these clauses put the fill risk in volatile or gapping markets on the client, not on the firm quoting the price.

Axi’s three account tiers

The international account page sets out Standard, Pro and Elite. Standard quotes spreads “from 0.68 pips” on EURUSD and 16 cents on Gold with no commission; Pro quotes spreads “from 0 pips” on EURUSD and 9 cents on Gold with a stated commission of $4.5 round trip; Elite matches Pro’s raw spreads with a lower commission of $3.5 round trip and a recommended minimum deposit of $25,000, against no stated minimum for Standard or Pro. Leverage on the international site is listed as up to 1000:1 across all three tiers. The UK version of the same tiers quotes the same spread and commission structure for Standard and Pro but caps leverage at 30:1, the retail limit that applies to clients of the FCA-regulated Axi Financial Services (UK) Limited. A client comparing the two sites side by side is looking at the same account names attached to a leverage ceiling more than thirty times apart, depending on which entity actually opens the account. The EU entity, Solaris EMEA Ltd, carries its own restriction again: crypto CFD leverage there is capped at up to 2:1, against the international site’s Crypto Perpetuals at up to 125:1.

Platforms Axi runs the trades through

Across its country versions of the site Axi lists MetaTrader 4, MetaTrader 5, its own “Axi Trading Platform” web and mobile interface built with TradingView charts, and the Axi App for iOS and Android. The UK, UAE and Australia navigation menus all carry the same platform list, and the UAE and Australia menus add a “Claude Connector (MCP)” and an “AI Trade Assistant”, both marked “NEW” on those pages, that do not appear in the UK navigation. Copy trading is offered through a separate app that links into a client’s MT4 or MT5 account, and the firm’s own platforms page for the international site states this is “provided in partnership with London & Eastern LLP”, trading as Pelican Trading, itself FCA-authorised under a different reference (FRN 534484) from Axi’s own. A client using that feature is relying on a signal provider regulated separately from the broker holding their account.

Fees carried on top of the spread

Axi’s fee page describes commission as built into the spread on the Standard account, with the Pro and Elite tiers charging the per-lot commissions above instead. Beyond that, the same page discloses an inactivity fee where there are funds in your Account but there has been no trading activity and no open positions… for a continuous period of 12 months, charged monthly after that point, with the amount set “based on your Account currency” rather than published as a fixed figure. Swap-free accounts carry a fixed overnight charge in place of standard financing, again with no amount published on the page we read. Administrative charges for duplicate statements, audit certificates or debt-collection communications are “advised upon request” or “advised when applicable”, meaning a client only learns the figure once it is levied.

Account Types

Axi sells three live account tiers, Standard, Pro and Elite, plus a demo, but which entity opens the account changes both the numbers and the leverage on offer. Axi’s UK account-types page, for clients of the FCA-regulated Axi Financial Services (UK) Limited, lists Standard and Pro only. Axi’s international account-types page, for clients of AxiTrader LLC in St Vincent and the Grenadines, adds Elite and quotes different leverage throughout.

Standard and Pro: spread markup versus a per-lot fee

On both the UK and international pages, Standard carries no commission and is priced through the spread: Axi’s international accounts page gives spreads from 0.68 pips on EUR/USD and 16 cents on Gold, and the UK accounts page quotes the same 0.68 pips and 16 cents. Pro strips the spread down to “from 0 pips” on EUR/USD and 9 cents on Gold on both pages, and adds a commission of $4.5 round trip, per Axi’s international accounts page. Axi’s own fee schedule states plainly that on the no-commission tier “transaction fees are included in the spread”, while adding the caveat that “other fees may apply”. Both Standard and Pro list a recommended minimum deposit of $100 on Axi’s accounts pages, described as recommended rather than mandatory.

Elite: a $25,000 entry ticket, sold only through the international entity

Elite sits above Pro on commission and above both on entry cost. Axi’s international accounts page gives a recommended minimum of $25,000, the same 0 pips from EUR/USD and 9 cents Gold spreads as Pro, and a lower commission of $3.5 round trip. It also narrows the account-currency choice to USD, EUR, GBP and AUD, against a longer list (including AED, CAD, CHF, HKD, JPY, NZD, PLN, SGD) for Standard and Pro. Elite is not listed on Axi’s UK accounts page at all; a UK client opening an account with Axi Financial Services (UK) Limited has Standard or Pro to choose from, not Elite. An earlier review of Axi, which we are restating rather than quoting since we did not read the document ourselves, described Elite as adding dedicated account management and eligibility for VPS hosting, and gave a lower commission figure of $2.75 per lot per side; where that earlier figure and the international accounts page we fetched ($3.5 round trip) disagree, we have used what we read directly.

Why the leverage figure depends on which Axi you sign up with

The single biggest difference between the two entities is leverage, not price. Axi’s UK accounts page caps Standard and Pro at 30:1 for retail clients of Axi Financial Services (UK) Limited. Axi’s international accounts page offers the same account types at up to 1000:1 for clients onboarded through AxiTrader LLC. A trader comparing the two tiers on price alone, spreads and commission are close to identical, would miss that the margin required to hold the same position size differs by more than 30 times depending on which entity’s terms they sign.

What else Axi can charge on top of spread and commission

Axi’s fee schedule sets out several charges that sit outside the headline spread/commission figures. An inactivity fee applies where an account holds funds but has had no trading activity and no open positions for 12 continuous months; after that it is charged monthly, though the schedule gives no fixed amount, stating only that it is “based on your Account currency”. Swap-free accounts, offered in place of standard overnight financing, carry a fixed overnight charge in place of interest, with the amount likewise not published on the page we read. The same fee schedule reserves the right to levy administrative charges, for duplicate statements, telephone transcripts, audit certificates and similar requests, and separately for debt collection communications, agency fees and legal costs, stating in both cases only that “fees will be advised” when applicable, so a client cannot look these up in advance. Axi’s fee page also poses an FAQ question, “What is Return to Source (RTS) and how does it affect my profit withdrawals?”, without showing the answer on the page itself, so what that policy actually does to a client’s withdrawals is not something we can report from what we read.

Funding an Axi account

Axi’s UK fee page lists card deposits (AED, CAD, CHF, EUR, GBP, HKD, PLN, SGD, USD) as free, instant, from a $5 minimum up to $100,000; PayPal as free and instant from $10 up to $10,000; international bank transfer as free with no minimum or maximum, taking 1 to 3 days; and a GBP-only bank transfer as free from £10 up to £1,000,000, also 1 to 3 days. Two caveats sit alongside those figures: a card provider may view payments made to us as a cash advance and… may charge you accordingly, and an international transfer’s receiving fee, set by the client’s own bank, is one Axi says it is “not liable for”. An earlier review of Axi’s international payment options, which we are restating rather than quoting, described further methods not on the UK fee page we fetched, e-wallets such as Neteller and Skrill with a $5 minimum, and cryptocurrency deposits with a $50 minimum, both said to carry no fee from Axi’s side beyond provider charges.

Demo account

Alongside the three live tiers, Axi’s UK platforms page confirms a free 30-day demo account. An earlier review of Axi described the demo as carrying a $50,000 virtual balance under simulated market conditions, available in Standard or Pro configuration; we are restating that figure rather than presenting it as something we read on Axi’s own pages.

Negative Balance Protection

Axi’s own risk-warning language on this point is blunt rather than reassuring. The risk warning published on Axi’s international site, under the entity AxiTrader LLC, states in its section on the effect of gearing and leverage: “You must also understand that Axi may be unable to close the position due to factors beyond its control and you will be liable for any loss suffered. You cannot and must not rely on Axi to close a position.” That is a direct statement that the firm does not guarantee it will cut a losing position before it runs past the funds in the account, and that the client carries the loss if it does not.

What happens to a stop loss when the market gaps

The same risk warning addresses stop-loss orders directly: “Placing a stop loss order will not necessarily limit your losses to the intended amounts, because market conditions may make it impossible to execute such an order at the stipulated price.” A separate passage on trading suspensions adds that where this happens, “a Stop Loss may not be effective and the position will be closed at the current Axi quote” rather than at the level the client set. Read together with the gearing clause above, a client’s practical protection against a loss exceeding their deposited funds rests on execution during normal market conditions, not on any contractual floor.

Leverage caps differ sharply depending on which Axi entity opens the account

How exposed an account is to that gap risk depends heavily on which Axi entity holds it, and the leverage on offer varies a lot across the group. Axi’s own UK accounts page caps retail leverage at 30:1 for clients of Axi Financial Services (UK) Limited (FCA reference 466201, confirmed on the Financial Conduct Authority register as authorised since 16 August 2007). The account page for the international entity, AxiTrader LLC, quotes leverage up to 1000:1 on the same Standard, Pro and Elite tiers. Axi’s EU entity, Solaris EMEA Limited (CySEC licence 433/23, confirmed on the Cyprus Securities and Exchange Commission register), caps crypto CFD leverage at up to 2:1 for EU clients. A 1000:1 account moves into a loss, and into the territory the gearing clause above is written for, far faster than a 30:1 or 2:1 one.

It is AxiTrader LLC, the entity offering that 1000:1 leverage, that CONSOB, Italy’s regulator, has named in a public warning: CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and mirrored by IOSCO’s I-SCAN network on 22 July 2026 under warning ID 55299. The warning does not say the site is fraudulent, and it says nothing about the FCA or CySEC licences the group holds through its UK and EU entities; it says that the specific entity behind axi.com holds no CONSOB permission to solicit Italian clients. A reader in Italy weighing the leverage and loss-liability terms above should know they attach to the same entity the warning names.

Negative balance protection: what is reported, not what we confirmed

Our earlier review reported that AxiCorp Financial Services Pty Ltd, the ASIC-regulated Australian entity, extends negative balance protection to its retail clients. We have not read a current AxiCorp product disclosure statement or terms document ourselves to confirm that, so it stands as something the prior review found, not something we verified firsthand. What we can confirm independently is the licence behind that entity: AFS licence 318232 is held by AxiCorp Financial Services Pty Ltd, ABN 85 127 606 348, on the Australian Securities and Investments Commission register. The Dubai Financial Services Authority register tells a more mixed story for the same corporate family: AxiCorp Financial Services Pty Ltd is listed on the DFSA register under reference F003742 as an Authorised Firm, but that reference belongs to AxiCorp Financial Services Pty Ltd itself, not to “AxiCorp Financial Services Pty Ltd, Dubai Branch” as an earlier source named it, so a branch-specific negative balance policy cannot be read off that register entry.

Segregated funds and what Axi’s own risk warning says about insolvency

On the question of what protects client money if Axi itself runs into trouble, the same international risk-warning page states: “Axi is required to hold your money in segregated trust accounts in accordance with the regulations of Financial Conduct Authority, but this may not afford complete protection.” That sentence appears on the international risk-warning page rather than one scoped to the FCA-regulated UK entity, and it is Axi’s own wording that segregation “may not afford complete protection” in an insolvency, not a guarantee that client balances, negative or otherwise, would be made whole.

Axi’s fee page also confirms it is the counterparty setting the prices a client trades against: “As the counterparty to your CFD trades, Axi determines the buy and sell prices for the CFDs on its platforms. These prices may not always reflect the exact prices of the underlying assets in the real market.” Combined with the gearing clause’s warning that Axi may be unable to close a position and the client “will be liable for any loss suffered,” the overall picture from Axi’s own published terms is that the firm sets the quotes, does not promise to close losing positions, and does not promise that fund segregation covers every insolvency scenario, while whatever backstop exists against an account going negative is confirmed, on the evidence we hold, only for the ASIC-licensed Australian entity, and only via an earlier review’s reporting rather than our own reading of that entity’s documents.

Trading Instruments

The pages we fetched describe Axi’s markets by which entity onboards the client, and the range narrows or widens depending on which one that is. Under Axi Financial Services (UK) Limited, the site’s own CFDS navigation lists Forex, Indices, Shares and Commodities, plus spread betting as a UK-only product (no capital gains tax on profits, subject to UK tax rules) and, marked as new, Upcoming IPOs. That UK menu does not list ETFs or Cryptocurrencies. The international site, run by AxiTrader LLC in St Vincent and the Grenadines, carries all four UK categories plus ETFs and Cryptocurrencies, and separately advertises Crypto Perpetuals at up to 125:1 leverage with taker fees from 0.035%, and Spot Crypto. The EU entity, Solaris EMEA Ltd under its CySEC licence, offers Crypto CFDs but caps them at up to 2:1 leverage for EU clients, a very different exposure from the 125:1 international perpetuals figure on the same brand.

What Axi’s own pages say you can trade

On the UK, UAE and Australia navigation menus alike, Axi’s own copy describes Forex as pairs traded “in markets 24/5,” Indices as exposure to “key leading market indices globally,” Shares as CFDs on “stocks from leading global companies,” and Commodities as covering “gold, silver, copper, and energies like oil.” Beyond that shared core, the UAE and Australia menus add ETFs, described as “broad exposure with exchange-traded funds,” and Cryptocurrencies, described as letting a client “trade digital assets, explore crypto options.” Both of those categories are absent from the UK site’s CFDS menu. The UAE site’s platforms and tools menus also list two items marked “NEW”: a “Claude Connector (MCP)” under platforms and an “AI Trade Assistant” under tools; neither appears in the UK navigation we fetched.

Why the entity a client signs up with matters for asset access

Axi Financial Services (UK) Limited holds FCA authorisation, confirmed on the FCA register under Firm Reference Number 466201, and its retail clients are capped at 30:1 leverage on the accounts we fetched. AxiTrader LLC, the St Vincent and the Grenadines entity behind the international site, is registered with that jurisdiction’s Registrar of International Business Companies under number 4303 LLC 2025, and offers leverage up to 1000:1 on the same account types along with the wider ETF and crypto range. That St Vincent registration is a company/IBC record, not a trading licence, and the SVG Financial Services Authority does not license forex or CFD brokers, so it confirms the company existing, nothing about permission to deal in these instruments. AxiTrader LLC’s page also states the firm is “registered by the Financial Services Authority” with no licence number and no description of scope, which leaves that claim without anything for a reader to check on a register. Which asset list and leverage cap actually apply to a given trader depends on which of these entities takes them on, and the two entities are regulated to very different standards.

Set against that gap, Axi’s Cyprus arm, Solaris EMEA Ltd, does carry a checkable financial-services licence: CySEC confirms CIF licence 433/23, dated 10/07/2023, for that entity. Its own site material states the crypto CFDs it offers to EU clients are capped at up to 2:1 leverage, in line with the tighter retail crypto rules that licence sits under.

Copy trading sits outside Axi’s own regulatory umbrella

Axi’s Copy Trading feature, offered on the international site, is run “in partnership with London & Eastern LLP,” trading as Pelican Trading. That firm holds its own FCA authorisation, confirmed under Firm Reference Number 534484, separate from either of Axi’s own FCA or CySEC licences. A client copying trades through that feature is relying on the vetting and conduct of a third party the pages name but that operates under a different licence to the one covering their Axi account.

A warning on the same domain the international asset range sits behind

Our search of 1,441 warning-list entries mirrored from CONSOB, CySEC, the FCA and the FSC Mauritius turned up one match naming this firm: Italy’s regulator CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and mirrored by IOSCO’s I-SCAN network on 22 July 2026 (warning ID 55299). That is the same axi.com domain and the same AxiTrader LLC entity that carries the wider international asset list, including the crypto perpetuals and ETFs not offered on the UK site. The warning concerns AxiTrader LLC soliciting Italian clients. Axi Financial Services (UK) Limited holds its own FCA authorisation and Solaris EMEA Ltd its own CySEC licence, both confirmed on those registers, and both are separate entities within the same group.

Where the score moved

This review scores the broker 7.1/10 overall, up from our previous 5.8/10. The regulation criterion sits at 5, which reflects the CySEC and FCA licences confirmed on their registers alongside the CONSOB warning against AxiTrader LLC’s own axi.com domain and the DFSA mismatch noted elsewhere in this review; fees, at 9, and platform, at 7.9, reflect this review’s own fresh reading of the firm’s fee pages and platform navigation rather than any change at the firm. We are restating the score from the evidence we hold now, not asserting the firm’s asset offering or conduct changed.

Education & Analysis

Axi runs three platforms across its sites: MetaTrader 4, MetaTrader 5 and its own Axi Trading Platform, plus a mobile Axi App on the App Store and Google Play. The UK pages describe MT5 as “a multi-asset trading platform designed for forex, stocks, commodities, and futures trading, offering advanced tools, faster execution, and enhanced automation,” launched in 2010 by MetaQuotes Software, and cite figures of 1410+ instruments, $1.4+ trading volume, 93% uptime, 94 million orders a month and under 47ms latency. MT4 is shown in a comparison table against MT5 with four order types, nine timeframes and a 32 bit single threaded, forex focused build.

Axi’s own platform and MetaTrader side by side

The Axi Trading Platform is listed in site navigation as a distinct product from MetaTrader, described on the fees pages as usable “seamlessly on desktop and mobile” and, on the platforms page, as keeping Axi’s own app and web interface in sync with TradingView charts, live analysis and a portfolio view. Beyond those marketing lines, the pages we fetched do not set out what charting tools, indicator counts or order types the Axi Trading Platform carries on its own, separate from MetaTrader.

What MT4 adds on Axi’s own account pages

The UAE accounts page lists MT4 access with a browser based MT4 WebTrader and Autochartist, and notes copy trading and PAMM and MAM account structures are available. MT5 is described there as carrying advanced multi asset charting, Expert Advisors and custom indicators, with copy trading also available. Copy trading itself is run through a named third party: Axi’s Copy Trading app is provided in partnership with London & Eastern LLP, trading as Pelican Trading, a separately FCA authorised firm holding FRN 534484. A client using copy trading is therefore dealing with a second regulated entity for that feature, not Axi’s own trading desk.

Two AI tools not on the UK site

The UAE and Australia navigation menus carry two items marked “NEW” that do not appear in the UK site’s menus: a Claude Connector (MCP) under Platforms, and an AI Trade Assistant under Tools. The evidence does not describe what account data or permissions either tool requires, only that they are present in navigation on the international pages and absent from the UK ones.

Instrument range differs by which Axi entity onboards the client

Forex, indices, shares and commodities appear across the UK, UAE and Australia navigation menus alike. ETFs and cryptocurrencies appear in the UAE and Australia menus but not in the UK’s CFDS menu. The UK site separately offers spread betting, described as letting a client “go long or short with no capital gains tax on your profits,” subject to UK tax rules, which is not offered on the international pages we read. The international site also offers Crypto Perpetuals, up to 125:1 leverage with taker fees from 0.035%, and Spot Crypto, again not present on the UK pages. On the EU side, Solaris EMEA Ltd, the CySEC authorised entity, caps crypto CFD leverage at up to 2:1 for its clients. So a trader looking at “what can I trade on Axi” gets three different answers depending on which Axi group entity actually opens the account, and the leverage attached to crypto exposure varies by a factor of over 60 between the EU cap and the international perpetuals figure.

An “Upcoming IPOs” listing and an unexplained withdrawal term

The UK contact page lists “Upcoming IPOs” as a new addition under the CFDS markets menu, described as letting a client “trade the biggest IPOs as soon as they are public,” with no further detail on mechanics or eligibility in the pages we fetched. Separately, the fees page’s FAQ poses the question “What is Return to Source (RTS) and how does it affect my profit withdrawals?” without showing the answer on that page, so we cannot report what Return to Source actually does; a reader relying on this review should treat that as an open question to raise with Axi directly rather than a settled feature.

Special Offers

The pages in our evidence do not include a promotions or offers page for Axi, so this section reports what the fetched material actually shows about incentives, free tools and account perks rather than what a dedicated offers page might say. The account pages describe Standard, Pro and Elite as priced through spreads and, on Pro and Elite, a per-lot commission, and none of those pages mentions a deposit bonus, cashback or promotional credit.

Axi Select: a capital allocation programme restricted by entity

The clearest thing resembling a special offer in the evidence is Axi Select, a capital allocation programme. The firm’s own page states plainly that it “is only available to clients of AxiTrader Limited,” and a second reference to the same scheme, framed as a funded trader programme, repeats that it is “only available to clients of AxiTrader LLC,” not to clients onboarded under Axi’s other group entities such as the UK or EU companies. That matters because AxiTrader LLC is the St Vincent and the Grenadines entity, registered under number 4303 LLC 2025, an incorporation dated 2 October 2025 according to the firm’s own registered agent details. A UK client dealing with the FCA authorised Axi Financial Services (UK) Limited, FRN 466201, or an EU client dealing with the CySEC authorised Solaris EMEA Limited, licence 433/23, would not qualify for this programme at all; only clients who open an account with the offshore AxiTrader LLC entity can access it.

Free tools bundled with an Axi account

Axi’s international site describes an “Ask Axi” AI trading analyst as “included free with your Axi account,” alongside a Claude Connector (MCP) integration and an AI Trade Assistant, both marked “NEW” in the site’s Platforms and Tools menus. None of these three items appear in the UK site’s navigation, so they read as perks tied to the international AxiTrader LLC offering rather than the FCA regulated UK entity. The firm’s platform pages also describe a free 30 day demo account offered alongside the two live account types, giving prospective clients simulated trading before committing funds; a separate, earlier account of this demo puts the virtual balance at $50,000, though that figure was not something we read on the firm’s own pages and is carried over from the review being rewritten here.

Sponsorships and awards, not discounts

Axi’s about page describes the firm as the “Official Online Trading Partner of Manchester City and the DP World Tour.” That is a marketing and credibility signal, not a client offer, and it says nothing about cost or conditions attached to an account. The same page lists a run of industry awards, including “Most Innovative Broker, Axi” for 2025 in the UK, “Best Execution Broker, AxiPrime” for 2025 in the UK, “Best CFD Provider UK” for 2024 and “Best Affiliate Program for EU” for 2026, but the page states these are “Granted to the Axi Group of Companies” as a whole, not to any single regulated entity such as the FCA authorised UK company. A reader comparing these awards against a specific account they might open should keep that distinction in mind rather than assume an award proves something about the entity actually holding their funds.

An affiliate programme exists, but its terms were not in the pages fetched

The “Best Affiliate Program for EU” and “Best Forex Affiliate Broker Programme” awards on Axi’s about page point to a referral or affiliate scheme running somewhere in the group, but none of the pages fetched for this review set out that programme’s commission structure, eligibility or payout terms. There is nothing here to report on how it works, only that the firm’s own awards list references its existence.

Taken together, the evidence describes a firm whose account pricing runs through spreads and per lot commission rather than through any bonus or credit scheme, whose closest equivalent to a promotional programme, Axi Select, is fenced off to clients of its newly reincorporated offshore entity, and whose free extras, the AI trading tools and the demo account, sit on the international site rather than the UK one.

Opening an Account

Opening an account with Axi means first working out which Axi you are actually signing up with, because the group runs several separately regulated entities and the one that onboards a client depends on where they are. Axi Financial Services (UK) Limited handles UK residents under Financial Conduct Authority reference 466201, and the UK’s own terms page states plainly that “the information in this website is provided for UK residents only and is not intended for any person who is a resident of any other country.” Everyone else outside the UK and EU is generally directed to AxiTrader LLC, the St Vincent and the Grenadines entity.

Account types Axi offers new clients

The international account pages set out three live tiers: Standard, Pro and Elite, each recommending a $100 deposit to start except Elite, which recommends $25,000. Standard carries no commission with spreads the page lists from 0.68 pips on EURUSD; Pro adds a $4.5 round-trip commission per the accounts page (elsewhere on the same site given as $4.5 per lot) with spreads from 0 pips; Elite drops the commission to $3.5 round trip and narrows the account’s available currencies to USD, EUR, GBP and AUD. On the UK site the same Standard and Pro structure applies but leverage is capped at 30:1, against the up to 1000:1 the international accounts page advertises for the same tiers. A free 30-day demo account is offered alongside the two live account types, referenced on the platforms pages without further detail on funding or reset rules.

Who Axi will not open an account for

Axi’s own pages set a minimum age of 18 for spread betting and CFD products, repeated across the UK platform, fees and legal pages. The international site (served to visitors from the UAE, Australia, Indonesia, Japan, Singapore, Thailand, Vietnam and South Africa per our evidence) states “the information on this website is not intended for Australian and New Zealand residents,” even though a separate Australia-facing page on the same site carries the identical disclaimer about itself. Axi does not publish a list of countries excluded outright from opening an account; we checked the homepage, legal, terms and legal-documents pages and found none.

What binds a client once the account is open

The UAE terms page states that “AxiTrader is not a financial adviser and all services are provided on an execution only basis,” so nobody at Axi assesses suitability for the client; the client is expected to read the contract documents and, in the site’s own words, “obtain independent professional advice as necessary.” The same page tells the client that “when acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset,” meaning the account holds a synthetic CFD position against Axi as counterparty, not any claim on the market itself. One programme is fenced off by entity at signup: the international site states its Axi Select capital-allocation programme is “only available to clients of AxiTrader LLC,” so a client who opens an account with the UK or EU entity instead cannot access it.

Funding the account after Axi opens it

Once a UK account is live, the firm’s own fees page lists card and PayPal deposits as instant and free, with a $5 card minimum and $100,000 maximum, and a $10 PayPal minimum with a $10,000 maximum; international bank transfer carries no stated minimum or maximum and takes one to three days; and a GBP-only bank transfer route runs from £10 up to £1,000,000, also one to three days. The same fees page warns that “your credit card provider may view payments made to us as a cash advance and that they may charge you accordingly,” and that any receiving fee a client’s own bank applies to an incoming international transfer “will be incurred by you,” not Axi.

Deposits & Withdrawals

Deposits and withdrawals run through different rails depending on which Axi entity holds the account, and the fee page we read for the UK entity, Axi Financial Services (UK) Limited, sets out several methods as free of charge on Axi’s side.

What Axi’s UK fee page states

Axi Financial Services (UK) Limited’s own fees page lists four funding routes as free: credit or debit card (currencies AED, CAD, CHF, EUR, GBP, HKD, PLN, SGD, USD; minimum deposit USD 5, maximum USD 100,000, instant to the account), PayPal (GBP, USD, EUR, PLN, CHF; minimum USD 10, maximum USD 10,000, instant), international bank transfer (CAD, CHF, EUR, GBP, HKD, SGD, USD; no stated minimum or maximum, 1 to 3 days to land) and a GBP bank transfer (minimum GBP 10, maximum GBP 1,000,000, 1 to 3 days). The same page qualifies the card route with a warning worth carrying over in full: “your credit card provider may view payments made to us as a cash advance and that they may charge you accordingly.” That is a cost a client’s own card issuer can add on top of Axi’s stated zero fee, and Axi does not control or disclose the size of it.

What the earlier review reported about withdrawals

We did not fetch a withdrawal methods page in this pass. An earlier review of Axi reported no withdrawal fees on card, bank wire, e-wallet or crypto, alongside minimum withdrawal amounts it gave as ranging from $5 to $50 depending on method, and it separately listed cards at minimum $50 and maximum $10,000 with a 1 to 3 business day turnaround, bank wire at minimum $50 with no stated maximum and 1 to 3 business days, e-wallets (Neteller, Skrill) at minimum $5 and maximum $10,000 with 1 to 2 business days, and crypto at minimum $50 and maximum $10,000 with 1 to 2 business days. These figures came from that earlier publication, not from a page we read ourselves, so we are restating them rather than quoting them as Axi’s own wording.

The bank transfer receiving fee Axi disclaims

Axi’s fees page carries a specific pass through cost on incoming international transfers: “Your bank may charge you a receiving fee for any international bank transfer. We are not liable for this fee, and this will be incurred by you.” That is a cost that sits entirely with the client’s own bank, and Axi’s page is explicit that it will not cover or reimburse it.

The inactivity charge that erodes a dormant balance

The same fees page sets out a charge that applies to money sitting untouched, not money moving: “We reserve the right to charge an inactivity fee where there are funds in your Account but there has been no trading activity and no open positions on your Account for a continuous period of 12 months. After 12 months of inactivity, the fee will be charged monthly.” The page does not give a fixed figure, saying only that the amount is “based on your Account currency,” so a client cannot see the actual monthly cost from this page alone, only that it starts after a year of no trades and no open positions and then recurs every month after that.

Charges Axi will not name until they apply

Axi’s fees page also reserves a set of administrative charges it declines to publish in advance: “We may apply administration charges for duplicate statements, telephone transcripts, audit certificates, or for other requests. Fees will be advised upon request. We may apply charges relating to debt collection communications, agency fees and legal costs. Fees will be advised when applicable.” A client who needs a duplicate statement or, worse, falls into debt collection with Axi, learns the cost only when Axi tells them, not from anything published on the site.

Swap free accounts and the pages we did not fetch

The same fee page notes that swap free (Islamic) accounts carry a fixed charge (not interest-based) in place of standard overnight financing, but does not give the figure on the page we read. Axi’s fees page also states that its Standard Account carries no commission because “transaction fees are included in the spread,” with the caveat that “other fees may apply.” We did not fetch a dedicated withdrawal methods or processing times page for this review, so beyond the earlier review’s figures above and the receiving fee and administrative charge clauses quoted from the UK fees page, we hold no first hand detail on Axi’s withdrawal processing times or any withdrawal specific fee schedule.

Where the score moved

Our previous review scored Axi at 5.8 out of 10 overall; this review scores it at 7.1. The fees criterion here sits at 9 out of 10, the strongest of the five we score, which reflects what Axi’s own UK fee page shows: four deposit routes at no charge from Axi’s side, a Standard Account with no commission built into the spread instead, and the costs that do exist (card cash advance treatment, the bank’s own receiving fee, undisclosed administrative and debt collection charges, and the inactivity fee) are disclosed on the same page rather than hidden. Regulation sits lower, at 5 out of 10, because our register checks found CONSOB listing AxiTrader LLC, the entity behind axi.com, as unregistered or unlicensed for offering financial products in Italy, alongside confirmed FCA authorisation for Axi Financial Services (UK) Limited and confirmed CySEC authorisation for Solaris EMEA Ltd. We are restating the score from the current evidence and the current scoring criteria, not reporting any change in what Axi itself does.

Customer Support

Axi’s own contact page lists live chat as “the fastest way to reach us,” reached by clicking the chat icon in the bottom right corner of the site, alongside WhatsApp, a “request a callback” option and a Help Centre where clients can browse existing answers or submit a request “for anything that needs closer attention.” The UK entity, Axi Financial Services (UK) Limited, gives a support email of success@axi.com and a registered address of 1 Finsbury Market, London EC2A 2BN. The international site, run under AxiTrader LLC, gives a registered address of Euro House, Richmond Hill Road, Kingstown, St Vincent and the Grenadines, and repeats the same live chat, WhatsApp and Help Centre channels.

What Axi claims about hours, and what its own schedule shows

The UK contact page states plainly that “our multilingual support team is available 24/7, wherever you are in the world,” and the international about page repeats a “24/7 global service” with “24/7 multilingual support.” Axi’s own contact page for the international site then publishes a language by language schedule that qualifies both claims: English is covered 24/7, but Chinese runs 23:00 to 15:00, Thai 02:00 to 11:00, Japanese 00:00 to 11:00, Spanish 00:00 to 21:00 and Portuguese 06:00 to 22:00, all times given as GMT. Vietnamese is covered 00:00 to 11:00 on weekdays and 01:00 to 10:00 on weekends, and Italian, Greek, Arabic and Polish are each covered only 06:00 to 15:00 on weekdays. So the round the clock promise holds for English speakers; a client who wants support in one of the other listed languages gets a specific, and in several cases weekday only, window rather than continuous cover.

How Axi Financial Services (UK) Limited handles a complaint

The UK legal pages name a Complaints Officer contact of compliance.uk@axi.com and set out the firm’s own complaints handling procedure. That procedure states: “Whilst our internal procedures allow us up to eight weeks to deal with a complaint, every effort will be made to resolve complaints as quickly as possible.” Read plainly, that is Axi’s own account of how long its internal process can take before a client receives a final response, not a guarantee of a faster outcome. Compliance queries for the EU entity go to a separate address, compliance.eu@axi.com, and general privacy or data protection questions go to privacy@axi.com, addressed to the Privacy Officer for the Axi Group; marketing opt out requests are routed back through success@axi.com.

What gets recorded when a client contacts support

AxiTrader LLC’s Website Terms and Conditions state that “Chat and Instant Messaging conversations recorded and may be used for compliance or training purposes,” and separately that “your use of this Web site may be monitored by Axi, and the resultant information may be used by Axi for its internal business purposes.” A client raising an issue through live chat or WhatsApp is not talking to Axi in confidence; the conversation itself can be kept and used internally.

Costs that show up when a client asks Axi for paperwork

The fee schedule on Axi’s own fees and charges page covers requests that typically run through the same support channels rather than the trading desk. It states: “We may apply administration charges for duplicate statements, telephone transcripts, audit certificates, or for other requests. Fees will be advised upon request.” The same page adds: “We may apply charges relating to debt collection communications, agency fees and legal costs. Fees will be advised when applicable.” Neither charge carries a published figure; a client only learns the amount when they ask for the document or when the charge is applied.

Copy trading support sits with a different regulated firm

Axi’s Copy Trading feature is, by the firm’s own description on its international platforms page, “provided in partnership with London & Eastern LLP,” which trades as Pelican Trading. The FCA register confirms Firm Reference Number 534484 is held by London & Eastern LLP, status Authorised, effective 23 February 2011, Companies House number OC345870. A client using Axi’s copy trading tool who needs to raise a dispute about a signal provider or a copied trade is, on this evidence, dealing with a separately regulated firm rather than with Axi’s own support desk, even though the feature sits inside Axi’s platform and branding.

Prohibited Countries

Our check found no published restricted-country list on the broker’s public pages, after checking the homepage, legal, terms and legal-documents pages. What our evidence turns up instead is one regulator warning that speaks to who the international entity is actually allowed to solicit.

What the register shows about AxiTrader LLC and Italy

Italy’s regulator CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and mirrored by IOSCO’s I-SCAN network on 22 July 2026 under warning ID 55299. That warning names AxiTrader LLC specifically, not the FCA-authorised Axi Financial Services (UK) Limited or the CySEC-authorised Solaris EMEA Ltd. CONSOB’s finding concerns AxiTrader LLC soliciting Italian residents without its permission. Elsewhere in the group the registers confirm standing: the FCA confirms FRN 466201 for the UK entity, and the CySEC register confirms licence 433/23 for Solaris EMEA Ltd (10/07/2023). It means the offshore entity behind axi.com was, on CONSOB’s own finding, soliciting Italian residents outside any authorisation it holds there.

Territory statements on Axi’s own pages

Beyond that warning, the firm’s own pages carry a set of geo-scoped statements rather than a single restricted-country list. The UK terms page states plainly that “the information in this website is provided for UK residents only and is not intended for any person who is a resident of any other country”. The international site, in turn, tells Australian and New Zealand residents the opposite of what its own routing suggests: The firm’s UAE home page and the firm’s UAE legal page both state “the information on this website is not intended for Australian and New Zealand residents,” and our evidence notes that this same international content is served identically to visitors from the UAE, Australia, Indonesia, Japan, Singapore, Thailand, Vietnam and South Africa. The Australia-specific country version of the site carries that identical disclaimer on a page built for Australian visitors, which reads as a mismatch between who a page is aimed at and who it says it will serve, rather than a clear line separating eligible countries from excluded ones.

Entity-by-entity access rather than a country list

What the evidence supports is that eligibility runs through which Axi group entity onboards a client, not through a published blacklist. Axi Financial Services (UK) Limited (FRN 466201, Companies House 06050593) serves UK residents under a 30:1 retail leverage cap. Solaris EMEA Ltd (CySEC licence 433/23, Cyprus Registrar of Companies HE376148) serves EU clients, with crypto CFD leverage capped at up to 2:1 for that entity. AxiTrader LLC (St Vincent and the Grenadines, company number 4303 LLC 2025 on the firm’s current page) serves international clients outside those footprints, offering leverage up to 1000:1 and products, such as Crypto Perpetuals up to 125:1 and the Axi Select funded-trader programme, that our evidence notes are “only available to clients of AxiTrader LLC” and not offered to clients onboarded under the UK or EU entities. A prospective client’s actual restrictions therefore depend on which of these three entities takes them on, and the site material we read does not set out a single list of excluded countries covering all three at once.

Age restriction

The one restriction stated in identical terms across every country version of the site we read is age: spread betting and CFD trading products are not available to individuals under the age of 18, and the UAE-facing terms page states the same minimum age requirement for using Axi’s services generally.

Score

This review scores Axi 7.1 out of 10 overall, up from 5.8 in our previous review of this firm. That movement reflects this review’s own criteria and the evidence gathered against them, not any change at the firm: the regulation criterion sits at 5 out of 10, weighed down by the CONSOB finding against AxiTrader LLC’s own domain even as the FCA and CySEC registers confirm the UK and Cyprus entities, while fees score 9 out of 10 on the published account and payment-method fee schedule read directly from the firm’s own fee pages.

Conclusion

Axi scores 7.1 out of 10 in this review, up from the 5.8 we gave it before. That move is ours, not the firm’s: it comes from re-running the register checks and reading the fee and contract pages directly rather than relying on the earlier write-up, and the two things that moved the number most are a regulation score that now reflects a confirmed regulator warning alongside confirmed licences, and a fees score built on published, itemised charges rather than a summary of them.

What the registers show for Axi

The FCA register confirms Firm Reference Number 466201 for Axi Financial Services (UK) Limited, authorised since 16 August 2007, and Companies House confirms the same entity as company 06050593, active since 12 January 2007. The Cyprus Securities and Exchange Commission register confirms a separate Axi Group entity, Solaris EMEA Ltd, holding CIF licence 433/23 since 10 July 2023; Solaris EMEA is also on the Cyprus Registrar of Companies as HE 376148. The ASIC register confirms AFS licence 318232 held by AxiCorp Financial Services Pty Ltd (ABN 85 127 606 348). The copy-trading partner named on the firm’s own UAE pages, London & Eastern LLP, trading as Pelican Trading, carries its own FCA authorisation, FRN 534484.

Not every claim checked out. The Dubai Financial Services Authority register does list AxiCorp Financial Services Pty Ltd under reference F003742 as an Authorised Firm, but the claim we were checking named “AxiCorp Financial Services Pty Ltd, Dubai Branch”, a name that register entry does not carry, so we could not confirm it as worded. A separate, unnumbered claim that Axi “obtained regulation by the DFSA” in 2018-2019 names no licence number and no specific entity, so there is nothing on that register for us to match it against. The St Vincent and the Grenadines entries are company registrations, not trading licences: the FSA’s entity search shows AxiTrader LLC, registration 4303 LLC 2025, active since 2 October 2025, while an older entity, AxiTrader Limited, registration 25417 BC 2019, is listed as Cancelled. AxiTrader LLC is also listed as a member of The Financial Commission, a private industry dispute-resolution body the firm pays to join, not a statutory compensation scheme.

A warning against axi.com itself

Our search of 1,441 mirrored warning-list entries from CONSOB, CySEC, the FCA and the FSC Mauritius turned up one match naming this firm’s own domain. Italy’s regulator CONSOB lists AxiTrader LLC, operating www.axi.com and its client portal, as an unregistered or unlicensed entity offering financial products or services in Italy, published by CONSOB on 3 July 2026 and mirrored by IOSCO’s I-SCAN network on 22 July 2026 under warning ID 55299. That warning sits alongside, not instead of, the licences above: the FCA authorisation covers Axi Financial Services (UK) Limited and the CySEC authorisation covers Solaris EMEA Ltd, while the CONSOB finding is against AxiTrader LLC, the same St Vincent and the Grenadines entity behind the group’s international site. A reader dealing with the UK or Cyprus entity is not the subject of the Italian warning; a reader routed to AxiTrader LLC is dealing with an entity CONSOB says is soliciting Italian clients without its permission.

What Axi charges

The firm’s UK fee page lists card, PayPal, international bank transfer and UK bank transfer deposits as free, with card deposits processed instantly up to $100,000 and bank transfers taking one to three days. The same fee page states the Standard account carries no commission, with costs built into the spread, while account pages for the international site put commission on the Pro account at $4.5 round trip and on the Elite account, which needs a $25,000 minimum, at $3.5 round trip. Three charges are disclosed but not quantified on the pages we read: an inactivity fee that starts after twelve months with no trades and no open positions and then applies monthly, a fixed swap-free account charge in place of standard overnight financing, and administrative charges for things like duplicate statements or debt-collection costs, which the firm’s own fee page says will be “advised upon request” rather than published in advance. The same page also disclaims responsibility for two costs outside its control: a receiving fee a client’s own bank might charge on an international transfer, and a cash-advance fee a card provider might apply to a deposit.

Platforms and markets

Axi offers MetaTrader 4, MetaTrader 5, its own Axi Trading Platform, and the Axi App for iOS and Android, plus a Claude Connector (MCP) and an AI Trade Assistant marked as new additions on the international site. Copy trading runs through a partnership with the separately regulated London & Eastern LLP. Instrument range differs by which Axi entity a client actually opens an account with: the UK site’s markets menu lists forex, indices, shares and commodities plus UK-only spread betting, while the international site adds ETFs and cryptocurrencies, including crypto perpetuals up to 125:1 leverage, and the CySEC-regulated Solaris EMEA site caps crypto CFD leverage at 2:1. Leverage itself varies the same way: UK retail clients of Axi Financial Services (UK) Limited are capped at 30:1, against up to 1000:1 quoted for international clients of AxiTrader LLC.

Support

Axi offers live chat, WhatsApp, a callback request, a Help Centre and email support, with the UK entity listing success@axi.com and a registered address at 1 Finsbury Market, London. The firm’s own complaints procedure states it allows itself “up to eight weeks to deal with a complaint” before a client gains the right to escalate. We found little independent customer-review material in what we checked, which is reflected in a lower score for that criterion relative to the others.

Axi trades under one brand through differently regulated entities: its UK arm holds a confirmed FCA authorisation and its Cyprus arm a confirmed CySEC licence, while Italy’s CONSOB has warned against AxiTrader LLC, the entity behind axi.com itself. That gap holds regulation at 5 against fees of 9, and TrueBroker scores Axi 7.1 out of 10.

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